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MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Pedde Jeff d, he needs a pay rise. He was absolutely bloody amazing. He explained everything to me thoroughly, was so friendly. He needs a promotion and a raise for sure
I would highly recommend MyUs. I had an awesome experience with them so far since i became a member, from great customer service, packaging and shipping. I would like to thank Colleen Anne C, Talal, Jermaine and the rest of the team for assisting me with all my shipping needs.
I'm a new member
I was warned spot my shipment
And I yous a live chat
And wat I get
A very easy to find your answer
And helpful
Thanks
Many thanks to Mr. Pedde for helping me out getting a package expedited from In Review to Ready to ship. Rockstar customer service, I appreciate it a lot!
Great service and helpful support. Was talking to Anne about my personal shopper orders and she's quite helpful explaining the details!
It was very fast and informative, and very helpful of collen Anne c, to reply and answer my queston.
Online chat is very helpful to have interactive prompt answer needed
I had a great experience with the agent Amor. He was able to answer all questions promptly, helped with the processing of invoices, and offered valuable advice to ensure my packages arrive quickly with minimal shipping costs.
Thanks to Lovely she helped me retrieve my account quick :) It took little extra time to connect to the chat support but when connected it was fast.
Spectacular. Great assistance.
Lovely made everything easy.
I need help and she made it very simple and solved my problem.
Thanks for everyone.
Thank you, Colleen Anne C., for assuring me that I will no longer encounter blank descriptions (i. E. "DVD - Pre-Recorded") for DVDs that are logged/registered in my MyUS suite.
I had an account query. Colleen Anne C. Attended to my query and quickly put my mind at ease with an adjustment. Great customer service. MYUS.com knows how to treat their customers
Lovely was very helpful and to the point. I appreciate having this kind of feedback from a business.
I was having a UX issue with the website and it was very frustrating not to be able to find my package which I paid for just a minute ago. Colleen Anne quickly understood and solved my problem. She also helped me navigate the website.
My 2nd time to ship each time great speedy response to my queries.
Thanks Kamal thanks Lovely for your help very much appreciated.
Talal made my experience with MyUS very pleasurable and I will definitely recommend MyUS to friends and family!
Satisfied customer *****
Thank Colleen Anne C. For support in waiving the storage fees for package 01-332-3999. Without this i can't ship my packages.
I've been trying to return an item and MR. Pedde Jeff D. Has been very helpful. Excelent service. Thanks and regards
Its indeed excellent and quick! 100% positive feedback with fast customer care response. Will always recommend others with your best and effective shipping company!
Thanks you!
Pedde Jeff D was very helpful... i made a mistake about a value and he help me fix it. Beeen doing business with then for a year now...
I had a problem with an invoice and the agent (Pedde Jeff D.) solved it for me... i entered a wrong value for an item and didn t succeed to fix it...
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at support@myus.com or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
Answer: We do apologize for the delay. Our team will reach out to you as soon possible.