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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Signup-Form ist broken. It took me 45 minutes in a chat session to explain the problem and then the chatter just closed the chat session. Extremely rude people, broken website.
Colleen Anne C. Was very helpful in clarifying the process and confirming the successful verification of my credit card immediately through email.
It was a very straight forward customer service where in all my queries were answered to the point and in time. Thanks.
I had a simple problem with a package and the assistant Colleen Anne C. Resolved it pretty quickly. I was really impressed.
I needed to update pricing info on one of my packages, I had touble doing this on my own but Christian sorted the issue so quickly.
Coming from a country that has limited store, it's hard to find a wide variety of items in here. Therefor I use US store to get my items. To get my items delivered, I tried using different shipping services. I was always looking for the most efficient and the cheapest options. I tested multiple solutions, and here's why I prefer Myus over others:
They ship your items relatively, you don't have to wait weeks for them
To initiate your shipments.
They offer a wide variety of shipping mediums depending on how fast
You want your items.
You can choose ship using the cheapest option which is again a cool
Feature.
They have nice support. I was helped by Amor who offered me
Excellent support. I had a problem with with a package being
Received in chunks where I had to pay shipping multiple times. My
Issue was not resolved since I already shipped the previous items, but
I was credited 10$ for the inconvenience.
This brings me to the cons and why I rated 4 starts:
The fact that you need membership to consolidate your items.
Otherwise your shipments wont be merged and you have to pay for
Every shipment.
The fact that your packages are shipped automatically unless you
Upgrade your membership.
So next time you want to us Myus, I would recommend you to use the free plan if it's a 1 time thing. But if you expect to receive multiple items even thought it's in 1 order, do upgrade to premium otherwise you have to pay for every item. Don't do the same mistake I did. But definitely it's the cheapest option I have used yet.
Hi David. Thank you for taking the time to leave a thoughtful and thorough review of our service. We do offer several membership types with different features. The Single Package Membership has no cost but does not offer storage or consolidation. The Premium account does offer these options with just a $7 monthly fee. We are happy to hear that this issue was resolved for you. Please do not hesitate to contact us again if there is anything we can do to help clarify the service or help you in any other way!
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I like using myus to send my packages from us to my home town and every time i have qustion or issue i can find help easy and that how costumer service should be
In my last inquiry i get help from Christian A.
And that was quick thanks christian
Kamal is very helpfull agent I hope he have a wonderful day. And i will get my email notification as soon as possible regarding my issue. Once again, thanks you so much Kamal!
Good service and fast the guy how help me was very helpful his name abubaker he responded very fast I'm very happy from your service
I use MyUS.com once and cost me 106.$ transport. And my stuff cost me 70.94$
Incredible. 1.55 lb. They charge me in Sarasota and DHL charge me 39.52$ in Canada. In the futur I will buy in Canada but not in USA.
Hi Marc. Our apologies for any confusion but we are showing that your total shipment cost with us was $51.07 and that included the special handling fee for shipping dangerous goods which we mention on our site here https://www.myus.com/faq/#/faq/problem-merchandise/Do-you-charge-a-fee-for-handling-dangerous-goods-o You may have been charged duty, tax or import charges locally but that is assessed by your local customs and is not related to the shipment cost you pay us. We are truly sorry for any misunderstanding. Please contact us directly if you would like us to review the charges for your shipment and help clarify this further.
I was assisted by fresha short while ago she was very patient with all my annoying questions really nice customer support
Fresha from Live Chats is the man! Great assistance, helped with almost everything and answered all my questions very clearly.
Agent Fresha - helped me with my queries. She was helping me with Portal navigation and uploading of the receipts.
He helped with finding answers that wasn't commonly asked. His response was fast and exact. He was polite when replying.
I was including values on my 10 items order, and one of them was included with wrong value. During my chat with Pedde, he immediately proceed with the request of the invoice, and change the value of this item in no time.
Spoke to Pedde Jeff D and he was so so helpful let me know how the process works with it being my first shipment.
It is very difficult for me the problem.
But Mr. Kamal help me.
So, I am very reassurance.
Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI Chris. We are so sorry to hear you had issues signing up and staying connected in Live Chat. This is not the experience we expect. Please contact us directly here so we can help! https://www.myus.com/about/contact/