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MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Pedde was very helpful and ansewred all my questions and made the extra mile to check my package and revert back to me with an answer.
I was contacted withi Colleen Anne C and we found the solution for my problem at the end I really like to deal with MyUS company and please open my account to pay the rest amount of my member ship
Needed support to return wrong item delivered to my suite.
I was i good hands. Colleen Anne C was very supportive.
About AMEX.
Good answer and guidunce.
Great response and correspondence!
Thank you very much.
ChristianA
Subscription and shipping additional questions. I am satisfied with the chat with Amor. She/he explained everything I was not sure about
I got my answers by agent Amor and i like to stay with myus... thank you so much...
The style is more than wonderful in handling and fast in reply. Despite the distance between Iraq and America, the style of dealing with this team is very impressive
Pedde Jeff D., responded very kindly when asking questions. He also answered a lot of questions. Thank you very much!
Pedde Jeff D., Thank you!
Fast and reliable. Also informative. Thanks Amor, he was answering rapidly and also answers were straight to the point
Abubaker me atendió de 10
M u c h a s
G r a c i a s!
Respondió diligentemente y me ayudó en todo
Would like to say how grateful I am to Colleen for her beautiful and informative email and attention locating a parcel that suite no. Was not entered. She found it and I am delighted
I had a question to ask about a shipping of an item. The live chat was so helpful and I got an immediate reply from the agent "Abubaker". The agent was helpful and professional.
Colleen Anne C. Was helpful She corrected the Item value for me so I can ship it, she was very professional with her help,
Cheap, Fast, Reliable service.
Excellent Customer service ( especially Louther <3)
I dont know what to write because its asking me for at least 100 characters.
Great attention he responded to all my questions and was quick. I had a great experience. I hope you continue like this, Ill go and start buying right away. Buying something its only in the USA but I'll how long it takes to arrive to my home country. Thanks
I asked shipping date of package. We asked them to ship on Sep 5th.
It is already hold 2 days. So I asked to ship them today.
I know hurricane is coming in a couple of days. So it should have been shipped today. But he says it may be delayed because of hurricane.
I think he cannot do any thing. But I just asked to ship today as much as possible. But I want to know the exact shipping date.
Please just ship them as soon as possible.
It was great help for me.
Kamal answered my questions so quickly and I can trust MyUS more.
Thank you so much and I'll use chat again which helps me greatly.
Well I had to fix the price on my package but i had a difficult to fix and I chatted with Ronnaren and she helped me a lot.
Very quick and helpful response by Kamal. I had a question about the current state of the myUS warehouse during the hurricane, Kamal put my fears to rest.
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at support@myus.com or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
Answer: We do apologize for the delay. Our team will reach out to you as soon possible.
Hi NAOKI. Our apologies for any inconvenience with your recent shipment request. The request required special review by our Trade Compliance team due to the dangerous goods in the shipment. This has now been completed and this will ship as soon as possible. We thank you for your patience and your understanding.