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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Making my orders with MYUS has been the worst decision I've ever made. I recommend everybody who is thinking of using their service to read my reviews before making decisions. I hate myself soooo much for trusting the company in the first place.
1)They will not ship many products which are not specified on MYUS site. Once those products are delivered at MYUS, you are STUCK with them.
2)They charge $7 for returning each package they received and they ONLY SHIP to an APPROVED US address. An Approved US address means they WILL NOT ship your packages to any other domestic logistics companies.
Check the case of *******, they don't want to bring business to their competitors and give me an excuse saying that shipping export restricted products to their competitors would be seen as to bypass the export laws. EXCUSE ME? Did I EVER say I will be exporting my packages? In fact, I've stated clearly that I am requesting another logistics company who offers a competitive rate to either return my packages or to offer free local pickups in Portland.
MYUS is not in any position to judge my business with another logistic company and presume to know that I would be exporting my packages as a fact.
3)One of their customer representative, Benjamin, offers unbelievable terrible service. He refused to clarify which regulations I am subject to for shipping my packages domestically and warned me that they would remove my packages from my account if I didn't agree with either using their service to return or shipping to an approved address in ONLY FOUR DAYS.
I am telling him that I've written an email to US Customs and Border Protection to check if my request bypasses the export law and beg MYUS to hold my packages till I get a response. Benjamin completely ignored my request and didnt connect me with any supervisor, but with a cold reply saying the deadline has passed. What a wonderful person he is!
Benjamin gave me very hard time, which has totally ruined my shopping experience. I will share my experience anywhere I could, not only in the US and but also on the Chinese largest overseas shopping platform to keep other people away from stress and hassle.
I got great help from Myus especially from Darwin who was introducing the correct assist, it is the first time with Myus and sure will not the last time because I can depends on them to facilitate my work in right time.
It is my first time for this kind of services, so I had many questions and fortunately Pedde Jeff was there.
I am very pleased with your services, so far I have been well taken care of, as was the case today when I spoke with Mr. Pedde Jeff D.
I hope you keep on doing your nice job
I talked with your assistant very well. I think that was fine. I will contact you soon for more information. Please i need your feedback soon as possible. Thanks
Very slow system. Unusual for a chat. Contact was Amor. Friendly and professional, thorough. Thank you!
Hi Indra. We are sorry to hear that you had an issue with chat. Please contact us directly if you would like to discuss this issue further so we can help
Simple and easy. Was very quick to solve my issue. A+
There's not much else needed to say imo so I'm just typing this to fill up this ridiculous 100 character requirement
It was an amazing and exciting experience that i had with Kamal.
The guys helped a lot to solve an issue with my order request.
Thank you so much Kamal.
It is the best service and information, very fast, reliable and many thank to Agent Lovely for the assistance.
Regards,
Halima
Kamal was very easy to deal with. Very happy by the experience. Hoping for more business transactions with you guys in the future. With MyUs, it has made my online business hassle free and reachable.
Thanks alpot Fresha for your constant and prmpt support as I used to get from your side...
Walid Nouh
Lovely provided outstanding assistance to quickly resolve an issue with the verification of my new credit card. Fast, friendly, and effective.
Many thanks!
Beryl Grace is a great person
Who helped me to get my package when I mistake entries of the correct address
So far so good on the Amazon deliveries.:)
My only concern now is the value of the "Anker USB Data hub" (Described oddly as "Control And Adaptor Units For Automatic Data Processing Machines And Units Thereof" in your website's package details) as I mistakenly put the value of $109.98 instead of its true value of $9.99. The USB item has been overvalued by $99.99
I authorized the inspection of the good to make sure the value has been check thoroughly, but it was cancelled by Miss Anne C Colleen. When I checked the item again in your site's package details, it is still valued at $109.98 instead of $9.99 as it should in the first place
I request that this issue has to be rectified soon as there may be (I'm only theorizing here) a remote chance that it may not go down well with customs.
Hi Tim. Our apologies for the confusion. We would be more than happy to help you update this but we would need the invoice rather than a package inspection. A member of Customer Service will be reaching out to you soon to request the needful.
Nice one. Agent Pedde Jeff D. Was explicit and patient. My question was answered and a link for a further assistance was sent to me immediately.
I really appreciated the great job done by the team. I received a good support from the team for example Colleen Anne C. Thanks for all your support when I was facing issues with some packages.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Esther. We are very sorry to hear that you are unhappy with the service that you received and we apologize for any confusion regarding what the issue is. We are responsible for following all US Export regulations including those put in place by the US Fish and Wildlife service and Department of Transportation. We do offer details on commonly prohibited items like yours on our site in several areas including here https://www.myus.com/benefits/shipping/customs-help/restrictions/ and here https://www.myus.com/faq/#/faq/problem-merchandise/Why-are-certain-types-of-animal-fur-or-wildlife-pr and here https://www.myus.com/faq/#/faq/problem-merchandise/Do-you-charge-a-fee-for-handling-dangerous-goods-o. Regrettably, part of the applicable regulations are that we are unable to send items prohibited for export to another export company. We will gladly assist you with returning these to the sender though. Please continue to work with us directly so we can help resolve this for you.