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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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The address was cut and I couldnt register in the site. And I was helped and told me to register first then and edit the address
Very helpful team, keep updating of received items, and descriptions of item in order to facilitate them for
Shipping, especially luke
I really enjoyed being attended by the agent of Myus, it was an efficient service, quick and with immediate solutions, the agent named Louther, was very nice and attentive to me. I really liked Louther and hope that myus continues always like this with this form of service to make your customers satisfied. Thank you Myus team and especially Agent Louther. Thank you
The service provided by MyUs is great if you are a regular US shopper, however communication with MyUS requires immediate and drastic improvement. I raised three service ticket requests and did not receive any response in 24 hour period about the delivery status of my package. I uploaded the order number, tracking ID and merchant invoice on three occasions and was told it was "successfully uploaded on the secured server". When my package did arrive I finally received an email indicating my merchant invoice was not available and item values cannot be entered. I had to upload the merchant invoice for a 4th time and emailed it to them as well
If you phone from an international number *******941 nobody answers the phone. If you initiate a chat session nobody is available, and if you phone *******444 an answering service directs you back to the "FAQ Section on Myus webpage" or option 2 was to leave a message. I did leave a message and thank goodness Beryl Grace who was a guardian angel to me managed to arrange the item for shipping and despatch. A special thank you to Beryl Grace for your prompt response
I highly recommend MyUs to improve their customer communication strategy since email service tickets don't get answered in a SHORT space of time for URGENT shipping, merchant invoices, order numbers and tracking numbers go missing on the "secured server", and worst of all the online chats don't work since nobody responds even if you try for several days, and nobody ever answers the phones especially for international clients. The trust relationship with customers is getting compromised
Too bad you have to wait so long to be connected. But louther was very helpful! If you could reduce the wait time, this would be a great thing!
Very good service by Luke and very helpful. Replied quickly with clear instructions.
Thank you for your help.
I kept trying to get live chat for help and waited like 30 minutes but as soon as I got someone, my problem was fixed in less than a minute
Thanks Amor for your help :)
Im not sure if I was interacting with an AI or robot. In the whole process I dont know the representatives name. He/She/It kept sending me response in a new mail without replying in a consecutive mail thread. It is difficult for a customer to recall previous conversation or deal they made. Overall the experience was not pleasant though..
Hi Chu. Our apologies for any confusion. You were speaking with a member of Customer Service. Please contact us again if you have any further questions or concerns regarding you inquiry.
Many thanks to Luke. I ordered one shipment to Saudi Arabia, and my shipment was separated into two shipments because it contained lithium batteries. Luke waived the money difference.
Thank you very much Luke,
Regards
We have not been using Our account, so we wanted to end it. We got perfectly good help from Lovely in doing so. Thank you.
It was a great talking with you Abubaker and you really did a good job It was a pleasure speaking with you
I ask several questions, and mr. Abubaker answer all of it with good patience and he explained clearly
Had some questions as to certain products being able to ship from the USA.
Luke was very helpful and professional, thanks so much.
Helpful (person was named as Louther.) answered my question quickly and efficiently. Helpful (person was named as Louther.) answered my question quickly and efficiently.
I was having some worries that you didn't receive my package from FedEx
But master Louther calmed me down when he confirmed that he received the package and it is in the process of login
First time using myus. So far so good, many packages piling up at myus, shipment cost as expected, looking forward to send the packages.
I needed to return one package, got help via live chat from Louther (waited for few minutes), uploaded shipment label and all taken care of!
Best effort to accommodate my request although my ship request was already in process. Positive experience.
I have located the package. This will be transferred available to your suite in a few moments.
After that, it is not transferred.
Christian A.
Hi Ken. Our apologies for the delay with the transfer request for your package. We have escalated this to Customer Service to be handled right away and this has now been completed. Thank you for your patience and your understanding!
Thank you for your kindness.
I was very embarrassed.
They taught me how to change my payment.
Thanks for prompt response.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Niresh. Our sincerest apologies for any frustration in reaching us.The first phone number you listed is your number to order with but not a number for Customer Service. The second number is the number to our Call Back Service. The best way to reach us is to either send us a message as soon as you know there is a issue or connect with via Live Chat. Our normal response time frame for a message is approximately 24 hours but can vary. Please try back a few minutes later if you have any issues connecting in Live Chat. Our Queues occasionally get full with other members but should be available when you try again. We do appreciate your valuable feedback and we will be sure to share that with management.