MyUS

I received my package from MYUS.COM 9 days after ordering it on NIKE.COM (DHL express - items were waiting for me in a locker for 2 days, therefore I could say that I did received the items in 7 days instead). It concerned 2 sports bags that were not available in the NIKE website or any other eshop in Europe (I did scan the internet in as many ways as I had available). The items reached me in perfect condition. Package was well prepared, the MYUS.COM personnel answered all of my questions, sent me the transcripts and were prompt to prepare and send my package under the following requests (from my side): DHL Express, photos of the items were taken,
Estimated Weight: 4.60 lbs, Urgent Handling, Insurance, Collected Duties and Taxes (in this way I paid taxes in the US and the package was thus cleared from the greek authorities quite fast).
MYUS.COM did all they could to save money in the process. I am happy with the final result and I would trust again MYUS.COM for forwarding goods from the US market.

They are the worse I don't recommend them at all, they lose my packages and don't reply to their customers and make it impossible for you to find your lost packages they ask you for million things so you get bored easily and don't ask for what it's yours!

THE WORST EXPERIENCE EVER to sum up they are not correct, they are unethical, they are very inefficient and they barely reply to their customers- I wish I can post proof of communication, here are some of what happened with me:
1- I buy sports cards from box breaks so when you pay $10 for a team you might received a $1000 card so they assume their own values of the cards and when you challenge their value and submit an invoice for the team you bought they started asking you for an invoice stating each card separately - total BS
2- I have discovered (late after processing with them around 300 shipment) that more than 50% of the packages weights they were claiming are over stated and sometimes 10 times more than the real weight. When you challenge them they ask you to pay an extra fee (for a mistake they have done) and if i turned our to be right they will refund the fees
3- Now i have with them sports cards for an approximate value of $200 that they are claiming late storage fees for 75$. Knowing they were the ones who kept delaying the communications and asking for documents and proofs of payments etc... until I have exceeded the 2 months free storage. At the end i got disgusted and asked them to keep the cards for their kids to enjoy them
In case you need proof, everything is available

HORRIBLE experience with this company. Their online portal has not worked for over a month, preventing me from returning my products. Despite reaching out to them multiple times during this period to resolve the issue, I received absolutely no response.

To make matters worse, they have charged me $8,000 in storage fees while refusing to help me access my items or provide an alternative return method. Every day, they continue to pile on more storage fees, and I still have no way of getting my products back.

Their lack of customer service and refusal to resolve this issue is completely unacceptable. I strongly advise against using this company.

It's way too expensive of a service (costs more than the item to ship), and near impossible to cancel. I wanted to avoid long distance phone calls, whatsapp calls are unavailable, whatsapp text/chats lead to frustrating interactions with AI ending the chat if you don't respond within 5 mins, I tried to cancel via email, they didn't follow through, and they refuse to refund me for the months I didn't use the service and have been charged due to their inadequacies! Stear clear! I'll be sticking to my American address type businesses that are WAY more cost effective and wonderful to deal with. What a joke these guys are.

It's a cool mediator for shopping, especially if you need to ship clothes you buy.
Actually not only clothes, you can buy whatever you wish and these guys will help you to deliver everything in time and without any troubles.

I used them once and have positive impression about our cooperation. I meticulously studied their offer, how they work and it helped me to buy lots of clothes with favorable price, free of any taxes and whatnot.
I am sure that the future is for such companies!

It has now been nearly FIVE WEEKS since MyUSA.com took our money to forward 3 letters to us overseas. It is still "processing". The customer service has been appalling, when they respond at all. We did get a shoddy response via FB messenger when all other attempts to contact them failed. They claim they are "waiting for IT", that was 3 weeks ago. Five weeks and still not even in the post yet. Don't fall for this sham company.

I tried this site because I wanted to save on shipping a large number of parcels from the UK to the US. First of all, the tracking numbers for my packages would show delivered, and it would take a week or two for the package to show up in my suite as they processed it. I didn't pay extra to have them photograph everything as it came in, but maybe I should have because there was no real way to tell which package was which from the vague descriptions they had online. When I finally requested that my items be shipped to be, it took almost 3 weeks for them to send it, and when it arrived, the box had a single piece of tape on the top which had popped open and 3/4 of my packages were not inside. I'm furious.

Very high shipment fees is the good part of the service. The worst part is their customer service which is completely useless with zero willingness to listen or to assist. Worst service experience I have ever faced.

I give up on these guys. There's more competition now, there are much better people to work with. I used them having no other option for a few years, but I'm over their theft. They add weight to parcels over and over again, and inflate the value. 5 and 7 lb packages that should have cost $30-45 often get charged at $70-80. Customer service brushes you off and acts like you're an idiot, then requires you to PAY for an inspection if you say something is wrong. Doesn't matter if you have proof from the original shipper. I'm just exhausted by their lies. Look at one of the newer competitors if you have time to do some research. These guys are not worth the stress.

These little people are focused on pumping money out of you as much as possible. Avoid them and use any other shipping forwarder or prep center. It will cost several times cheaper. I have never met such impudence. Even all newcomers to the market offer lower shipping prices.

Awful service. By register they automatically switched on option that allow you only most expensive shipment method.
Support confirm that there is no info about that on website and it just their agreement with carriers.
No possible to check this info before been money charged, looks like fraud.

After ordering and paying for products from Amazon, not only did my packages go missing, the company promised me a refund within ten days. However, after waiting over two months and communicating with numerous consultants from myus.com, I haven't received any refund or products, so proceed carefully.

Matthew quickly resolved an issue for me when I enquired whether my package purchased via the Buying Assistant service had arrived. Usually, I get a response the following day; but Matthew made me happy by retrieving the package and logging it into my suite in some few hours. MyUS has a good customer service and you are assured. Thanks Matthew!

I ordered for a loose phone battery, it probably gave them a hard time because of all the restrictions with the shipping companies, but they never withheld the parcel, and delivered it to my doorstep via dhl. It was great.