MyTrip

On March 8th, 2020 I booked a flight to Norway via MyTrip (L3N637) and paid with my credit card. The flight was canceled on 07/27/2020 due to the pandemic by MyTrip. In the beginning I received regular "status reports" by email about the progress of the reimbursement - until March 2021. According to MyTrip, the money had already arrived from the airline - I was then repeatedly asked for patiency because of the "current situation". After multiple inquiries in summer 2021 I received on August 12th, 2021 that "no reimbursement is possible" - afterwards, after a corresponding answer from my side, I received several messages that the process was being processed with "high pressure" and that it was already in the finance department, etc.
In the meantime is September and the simple reverse booking of almost € 370 to my card account is still pending. Objectively, there is no real intention on the company´s side to reimburse (something like this works within a few weeks with reputable companies) - rather, in my opinion, they simply rely on the fact that as many costumers as possible simply give up sooner or later - something like this probably pays off, especially when it is difficult to grasp this company under civil law.
From my point of view, the offense of embezzlement has been fulfilled here - I will now have an examination of what a criminal prosecution against the company should look like. As a personal future experience (and for others as a recommendation), I advise you to do a little research on the internet first before booking - it would have saved me time and money, as I was obviously not the first to spot this company fell into the trap.

Unacceptable customer service. I will never ever book with this company again. I detail:

I booked a Flexible ticket with the company. Prior to my trip I called the customer service to change the date of my ticket:
1)First try: No available flights for the dates that I wanted my tickets for. Finally, I was offered an alternative ticket on the 6th of January, but they were not able at that time to provide me with the price of that ticket, so I was asked to call again. I had to spend more than 45 minutes for this call, as the company's customer service had unprecedented waiting times.
2) Second try: They informed me that the price of the ticket was more than 200 on top of my intitial ticket which was 280. This is about a flight within Europe. The point is that the airline that I had my fligth with (Air Serbia) had several other options available at their official website, that mytrip.com had not access to. So, what is the point of a flexible ticket that is not flexibe at all? The alternative flights that mytrip.com can offer are extremely limited and usually the most expensive ones, so in the end you just need to re-book the ticket by yourself from the airline's website.
Not to mention that for the second call, I had to wait at the line for around 1 hour, the person was coming back and forth saying that "unfortunately it takes longer that expected".

After all, on top of the the fact that it does not make any sense to rely to the flexible ticket on this company to make your trip flexible due to the very limited options that this ticket offers, you need to go through a painful procedure to change a ticket due to limited proficiency of the customer service in English (very difficult to communicate) and of course the extremely long waiting time (more than 1,5 hour in total). I definetely do not recommend this company :)

Shady and deceptive business practices. Did not honor free cancellation policy within 24hrs of booking. I called to cancel within 24hrs and they gave me the run around, then charged me a handling fee. See below email I sent back to mytrip.com to document the call on 5/1/2019

Hello,

The handling fee of $114 should not be charged as your website states free cancellation within 24hours.

Let this email document mytrip.com's shady business practices per my phone call yesterday:

I called last night at ~8pm which is 22 hours past my initial booking. Agent on the line said I have to call the airline to ask if it is a cancellable ticket and note it on the computer then call him back. This is a clear distraction technique, there is no mechanism for the airline to make a note to you.

I call United Airlines and the agent said their policy is free cancellation within 24 hours and she stated there was no mechanism for her to note this to mytrip.com. She was nice enough to get on a 3 way call with your agent at ~9pm (23hrs, still within 24 hr cancellation period). When on the phone, your agent said he can process the refund. After the United Airlines agent got off the phone, your agent then tells me that there is a processing fee. Seems he did not want to note/show this shady/improper fee while United Airlines was on the phone. He proceeds to try to manipulate me into thinking I'm being done a favor by:

1) He will only charge me the per ticket price of $57 for 2 tickets instead of 4

2) It is not really costing me anything since it will come off the price of the ticket (ie reduced refund).

Very manipulative and deceiving talk... shady and deceptive business practices

I booked a 2 month trip back to the UK from New Zealand, for a family visit and to attend a wedding.
Two weeks before my flight date, one if the 6 flights necessary to make the journey was cancelled, meaning that my entire trip was cancelled.
Please bear in mind that I had already arranged to move out of my apartment the day before I fly.
I was offered three options, two of which were clearly nonsense.
Re-book, take an open ticket to the value of each flight with each airline, or take a refund.
I called up their customer support line and sat on hold for 50 minutes before finally speaking to a guy called Vijay.
He explained that there were zero alternative flights available (not true, I had already done my research), offered no time frame or any assurance of a refund and added that the open tickets would not be an option for me.
Vijay sounded worn out, his words were rushed and short fused, like he'd already said this stuff a good few times today and was tired of angry people calling up and taking it out on him personally.
I wasn't going to be 'that guy' so I remained calm and polite and requested a transcript of the conversation be sent to me via email.
I suffered the same as many many other reviewers, $2500 taken from me, flights cancelled, no guarantee of refund, no indication of how long the refund would take, no meaningful apology at all, just a generic email which did not answer any of my questions, additional fees for customer service that should be free as standard customer service.
I am extremely suspicious given the quantity of these types of review, what if MyTrip.com know that this is likely going to happen to most of their clients but allow it to happen anyway, purely to make money from holding your flight money, charging you fees and selling you non-refundable add ons during the booking process.
Seems like they sell more tickets than they buy and don't care about the consequences of cancelling people's travel plans. They need to be held accountable for this and all of you clients should get every cent back from these scammers.
I'm disgusted by the lack of customer service, the nonexistent compensation system, the substandard notification and remittance system - I came here to see what other people's experience has been and it appears to be a high percentage of clients have had the same experience as myself.
How do we go about actually doing something about this? Surely in these numbers we can make our voices heard and bring MyTrip.com to justice?
Is their a regulatory body within the booking agent industry that we can report this to? How can we get our money back and be sure to actually protect people from falling into the same trap?
I for one will continue to make noise until I get my money back, we should all do the same and use the power of our numbers to make a difference.

Before I completed my flight reservations I called your customer service to specifically inquire about your seat preference service in which you charge an extra fee. I specifically asked if I paid for this extra service, would I be able to select my seat and the customer rep said yes, I would be able to select my seat preference. After finalizing and paying for my trip, I tried to select my seat (as per your customer I would be able to do this after I pay for the flight) but I couldn't do it. I called your customer service again and they said I had to call the airlines (JAL) to do it. I called JAL and the JAL rep said that I won't be able to to it till 24 hours before my flight. So, I tried it again today 11/26 for my 11/27 flight and still couldn't do it online. I called JAL and they said I can't select a seat preference because of my booking code. I called your customer support and asked them what I can do to get my seat preference (which is an aisle seat) or if I can get a refund for an extra service that I can't seem to use. They said that it's up to the airlines and that I can't get a refund for the seat preference service. I feel that I was conned since you would've known before hand that the booking code does not allow seat preference. You can not and should not offer and charge for this extra service if you can't fulfill this. Your customer service rep stated what was in your fine print about this service not being refundable and not guaranteed but the FACT that I called before completing my booking for this specific extra charge service shows that I made sure that I would be allowed to choose my seat preference if I paid for this extra service. Never once was I told on that phone call that it is not guaranteed nor non refundable.

This is NOT good customer service at all and I'm very disappointed. I will post my negative reviews on Skyscanner, google, yelp and all the other review sites I'm a member of so consumers don't get gypped. I will also report this to the Better Business Bureau.

They wouldn't refund my money for the cancelled ticket. DO NOT USE THEIR SERVICES FOR UR OWN GOOD…..

The airline canceled my return flight due to bad weather. I called mytrip.com's customer service which made me hold for over 3 hours, then after speaking with me for less than 1 minute, transerred me to the rebooking department where I was on hold for over an hour. He then said the flight appears to be operational from his system so there is nothing he can do. (airline staff was with me on the phone confirming to him that the flight has been canceled) You guys left me stranded at a foreign place. I would give -5 stars if I can.

Mytrip responded to my grievance by confirming their company policy of leaving their customer stranded without recourse should there be any changes to the flight made by the airline that are outside your control. In addition they buried such unsconcsionable policy in extremely long terms & conditions that they know customers would not read and shifts the blame entirely to you.

Simply put, they are saying it is your fault for being Mytrips' customer and they rub it in your face without shame.

Mytrip's sneaking practices should not be rewarded with anyones' business and we should protect ourselves by avoiding being Mytrips customer. In reality, the ticket price was the same as if I directly booked with the airline. It was just that I went to a remote location and didn't know which airline I can take and Kayak redirected me to Mytrip.

This horrifying experience is my lesson learned and I hope by sharing this here, I can save you from a potential nightmare that you are sure to encounter if you booked through Mytrip and the flight got changed.

Their customer service is next to none and their sheer shameless attitude really made me wonder how Mytrip is still in business. I don't even know how they got more than 1 star review, they are probably mostly fake paid reviews.

This airline did not communicate on a professional tone and refused to uphold the policy that the airline itself, was willing to honor. When I spoke with China Eastern Airlines explaining that there was a confusion with my flight, where-the timing provided was "military time" but it was failed to be mentioned in the booking that I received (#rKVEVM1), they explained that all I needed to do was call the agency so they could get me on the next flight. However, I spent 1:50 being passed from one costumer service to the next, with no solution. The first costumer service explained that there was an available flight for September 3rd at 1:45 am but when she understood that I was aware of the policy that the airline itself offered (being offered another flight) she passed me to the next assistant. The person she passed me over to, she was incredibly rude. She said that she did not have any flights available and when I explained that the person prior to her stated that there were flight available, she indirectly accused me of lying by stating that the lady had not left a note for her so therefore I did not speak to any agent before her. I was deeply offended by her claim. Second, I asked whether I could be accommodated into the next flight as per company's policy, she stated that she did not have a next flight initially until September 5th and when I asked to be accommodated to that flight, she said: "oh I do not have flight for the rest of the year." Third, the lady lied explaining that she enabled the airline directly to make changes to the ticket when in reality such a thing was not possible, nor did she uphold what she claimed to do and when I called China Eastern, they explained that she did not give them authorization. The lady kept claiming that her system shut down and she could not search and it was absolutely terrible. I have compiled a list of reviews from other costumers as honestly, many costumers have described them as a scam.