MyTrip

I booked with them with cancrlation fuarantee i was on the phone for long time to csncel my flight but no one answer i even emailed them for nothing

Canceled flights then they charge you to refund! Sounds like a chargeback dispute now! Would never use them again!

THEY DON'T PROVIDE THE EXTRA SERVICES YOU PAY FOR
THE CUSTOMER SUPPORT PHONE NUMBER DOES NOT EVEN WORK
DO NO BUY TICKETS HERE

Allow me to explain why... but first my credentials: I'm a Spaniard living in New Zealand. This trip is one or the longest you can do by plane, often requiring 3 or more flights and more that 24 hours total length. I've made this return trip once per year since 6 years ago, I believe this gives me some credit to talk about travel agencies.
In my life I have bought flights using different agencies and also directly with the aerline, both options have pros and cons and I could advice one or the other, it depends on your circumstances... unlesss... working with an agency like myTrip.
Pretty much the cheapest agency in the market it has a great appeal to cheap travelers but nothing further from the truth, you will end up paying money for nothing.
In my experience (an my partners), after several flight cancelations form the airline, myTrip ran out of options to offer so the only thing they could offer us was a flight cancelation process that cost us 400 dollars each. The money you paid (minus the 400 bucks) takes months to get to your account and you still have to buy new tickets if you want to travel. If this is not a scam nothing is.
The client service number is by far the worst I've seen in any country in any industry. They only speak english and not great, some of them don't have much experience dealing with people, they make you wait for ours and often hang on you with no reason, more often than not they have not solution to your problems and no answer to your questions... blank... also when they give you information, often is misleading or directly wrong.
CONCLUSION: This agency (myTrip) wouldn't be worth even if they offer you free flights since they will end up forcing you to cancel and paying 400 bucks out of your pocket. AVOID AT ALL COSTS.

I give this company 0 stars - It's only a 1 because they make you rate - This company is a huge scam. I purchased 2 tickets online and paid in full. I got to the airport just as the customer service desk was closing. Their app would not work so I could only check in one ticket and had to stop at the desk to check in the 2nd ticket. They refused to check in the second ticket and said we had to be there at least one hour before the flight left. We were there 5 minutes before the cut-off time and they refused to allow us to board. I asked for another flight and they said we would have to pay full price for another flight. I asked for a refund because we had purchased insurance but they said the insurance was only for if they canceled the flight. What a joke. 1300$ lost because of this scammy site. I then went to the airline itself for a refund and they said they wouldn't refund me because we had traveled and used the flight! We never boarded that flight at all. I even showed them proof that we had to catch a plane on another airline 3 hours later so how could we be on two flights at the same time? I went to Bank of America to refund my money and when they contacted the airline the airline told them we used the ticket and so BofA refused to refund us. SCAM SCAM SCAM FRAUD FRAUD FRAUD. DO NOT USE EITHER COMPANY
My Trip or FLY PLAY - They are liars and scam artists. DONT purchase their insurance for flight cancellation either as it will not do you any good.

Totally scammer don't take risk F HINDU run this no refund not any answer only one answer Coumpny policy lol

My experience with the MyTrip website has been nothing short of a disaster, and I feel compelled to share the reasons for my deep dissatisfaction:

Outdated Information: The MyTrip website is severely lacking in terms of up-to-date information. When booking a flight, it is crucial to have accurate and current details about schedules and cancellations. Unfortunately, this website fails in this regard, leaving travelers like myself in a state of uncertainty.

Lack of Communication: The most frustrating part of my experience with MyTrip was their complete failure to inform me about flight cancellations. It is inexcusable for a travel website to not notify passengers when their flights are canceled. Instead, my girlfriend and I found ourselves stranded at the Montreal airport for a harrowing 24 hours without any knowledge of what was happening.

Inadequate Customer Service: When we reached out to the MyTrip customer service for assistance during our airport ordeal, we received nothing but frustration. Their representatives seemed disinterested and repeatedly parroted the same unhelpful phrase, "it is out of our hands." This is not the kind of support one expects when they have purchased tickets through a third-party company like MyTrip.

Given these appalling circumstances, I must ask a fundamental question: What is the benefit of buying tickets through MyTrip or any third-party company if they are incapable of providing timely information or assistance in critical situations?

Now, concerning who is responsible for our expenses, it is crucial to understand that the responsibility for costs incurred due to flight cancellations or other disruptions may vary depending on the circumstances, the airline's policies, and the terms and conditions of the ticket. In many cases, airlines are responsible for providing accommodations, meals, or alternative flights when they cancel a flight. However, when tickets are purchased through a third-party like MyTrip, it can complicate matters.

I strongly recommend that you review the terms and conditions of your ticket and reach out to the airline directly to inquire about compensation for your expenses during the 24-hour ordeal at the Montreal airport. Additionally, consider lodging a formal complaint with MyTrip to ensure they are aware of the severe shortcomings in their service.

The WORSE CUSTOMER SERVICE ever! DO NOT BUY with this agency!
Over the phone, My Trip customer service confirmed that my flight could be changed as I bought the ticket 'flexible'. The agent offered me a flight and said the additional amount to pay was £36, she passed me to a machine and I paid over the phone. I received the confirmation email.

After that, I received additional emails from MyTrip prompting me to pay an extra £56.40, which I stupidly did, as I got confused with another flight. I only saw this payment in my bank account a few days later, then I realized it was another charge for the same flight.

I contacted My Trip, to check the changes, and I asked about the payment, they said 'when the payment was collected that was according to the price sow there however later while rebooking the tickets the prices changes hence the 2nd payment was collected. We are sorry but the prices are dynamic and we do not have control over it'.

I have called several times to customer service *******390, but they do not pass me to the escalation team which gave me the solution. I have requested every time for them to call me back to discuss and the escalation team doesn't call me, I only receive emails with information which are No_Reply emails, there is no communication and I have been left with the solution My Trip agency wants without taking in consideration that I disagree.

I have also requested scripts of all the recorded calls and a complaint case to be open, but again no answer to that.

MyTrip made a mistake by advising me wrongly and not completing the re-booking on time, once I paid the £36 and the confirmation was received; also, I was never advised that the price was subject to changes, therefore I needed to pay extra which I did not agree on those terms.

Shame I read the terrible reviews after all damage was done. I will never use this agency in the future and I am going to spread the word.