MyTrip

Useless company they can even help. They have given us log in details to change bookings and purchase add ons but it did not even work. We have given them a call now they just said we have to contact the airline itself as they could not do anything. No way I am going to use this company again.

My flight was cancelled and I was not informed by them. I have been charged 25$ for check-in fees & they refuse to refund. So basically they even charge you for service they don't provide. Horrible experience and customer service

This is one of the worst companies I've ever dealt with. I booked a flight through them that was for December 2022. The airline cancelled the flight and I've been fighting with Mytrip ever since then (9 months) to get my refund. Eve though they acknowledged that they had my money, they continually denied me my refund. Each time I called, they claimed it had to be escalated and someone would call me back or send me a link to get my refund and each time they failed to do either of those things. After so many calls and being told the same thing, I finally filed a complaint with the Better Business Bureau and finally (and only because of that complaint) I received my refund. Otherwise, I'm 100% convinced they would never have given me my money back.

I booked a flight through mytrip which cost around £23.35. Unfortunately, the flight was canceled so that flying was no longer possible. Wanted a refund. Mytrip refuses to pay for this, stating that the handling fee is £30. Although i didn't get a message from mytrip about the flight cancellation. And cannot refund. I've never heard anything like that. If I don't get the service, why should I pay the handling fee? Rather pay 2-3£ more and book with the airline

SCAM. Booked a flight with them for TAP Portugal. STILL waiting for a refund after 4 months and don't expect to get my money back at this point. I've also confirmed with the airline that they issued the refund. They did, but mytrip just has all my money now and they still have the nerve to deny this. Will keep calling them and leave bad reviews everywhere until I get my money back though. I will also be pursuing legal action.

Requested boarding cards for 2 flights, entered details, sent me email saying download boarding cards, when I did was empty. Daughter missed her connecting flight. Rang HELPLINE number (probably charged a lot) was 29 in line, 30 minutes later still 29 in line. Avoid

Avoid these guys at all costs! They might lure you in with their cheap ticket offers, but the moment something goes slightly wrong, they're utterly useless. I purchased a plane ticket through them, and when the airline canceled my flight, it became a nightmare. It's been an excruciating three weeks of back-and-forth, and they're refusing to refund me, blaming the need for authorization from the airline. What a joke! They're either con artists or completely incompetent. Save yourself the hassle and steer clear of these guys. Stick to buying directly from the airline—trust me, it's a smarter move.

Disgraceful use this company at your own risk.arrived at airport on 9/9/2023 after checking in.on 8th and receiving boarding passes dated 9th to be told flight did not exist.had to change airport and book another flight.no compensation from my trip. They were so unhelpful.no star rating

This platform changes your booking without asking to optimize its own business modell. Contacting the hotline does not help, long waiting times, request unreasonable charges to go back to original booking, and does'nt execute them. It also lies (no flight available, despite shown on mytrp's and other's website). Not liable with mail address in Helsinki. Keep off, many other serious platforms available. This one is organized fraud.

My trip was cancelled, refund promised but not issued. Customer service is non-existent. BBB admits many, many complaints against MyTrip.com. Check out the page on Facebook: MyTrip.com Class Action Lawsuit and you'll get a sense of how they rip people off without any conscience.

I am so absolutely, deeply revolted at how utterly incompetent everyone working at this agency is. The airline is a scam, customer service is literally nonexistent, and anyone who answers the call is either extremely rude or gives you false information. DO NOT BOOK WITH THEM!
Because of the typo on a passenger name, I have been charged 425$ in fees. I sent in the name change request a month ago, just to receive a very abrupt email a few days before I leave that they are unable to make the change. I am livid. This company deserves to go bankrupt and burn in hell.