MyTrip

The flight I booked via MyTrip was cancelled. The airline gave a refund to MyTrip and they never gave my money back. I guess that's what they do now - the scale gives them an opportunity to use the EU regulations at the expense of customers. If anyone hears anything about a class-action suit, I'd be happy to join.

Mytrip should be banned from operating as a travel agency. We cancelled our tickets the same day we bought them. The airline is very helpful but the agency is trying every possible trick to not issue a refund.

Never ever again will I book a flight with them. They took advantage of this pandemic like sharks by taking money out of their clients with any cancelled flight... I had to fight for month to see my money and they only refunded me 69£ out of at least 150£ (my flight to come back got cancelled). Where is the rest of my money? I don't know...
I wish we were more protected as travellers when these things happen. I have learned my lesson though and I invite you guys not to book through Mytrip.com if you don't want to loose your money, you time and your energy.
Attn Skyscanner: you need to stop working with them, you are encouraging your clients in risking to loose their money. Please read your clients reviews about Mytrip.com. I am clearly not the only one...

Never use this company. My son has been chasing them for weeks for a refund on cancelled flights. He has spent hours on the phone and written emails. The money has been paid back in full by the airline but MyTrip are holding on it it and not paying it back. He will now have to take them to the small claims court. They are a bunch of crooks who you should absolutely not trust with your money.

Please do not use mytrip for any travel needs. My mother in law booked a flight and payed for a additional checked luggage, however the airline stated no extra luggage was purchased. Mytrip also tried charging her card with unauthorized charges, and thankfully resulting in her credit card company putting a freeze to the card.

Please people just book directly with the airline company or use a more legitimate company! It's not worth the trouble/hassle. Listen to these reviews, I wish we did.

Hey, Stupid me never checked the reviews

I booked a flight and even paid extra for flight cancellation knowing the odds of me needing it will be high, turns out their UK contact number doesn't even exist and the American line is soo littered with divert calls, and keeping you on hold...

When I thought something was up I checked the reviews and I just feel like an idiot for never checking the reviews...

Rather have paid double for something reliable.

They saw me looking at a flight for A particular day then when I went to book it when I went to the second page, they said the prices changed and put it up $100 so I changed browsers went on private mode deleted cookies and the price is back to normal. Then on the Payment page they said the payment couldn't go through and I needed to start the process again at which point they put the price up an extra $100 again. Keep in mind this is over a month before the booked date, so not last minute fluctuations.

They did it because they believed that flying on this day particular day was essential to me however, it was not.
In the end, I had to book a flight for the day before, so that I could access the original price that I was offered. They tried to take advantage of a customer who they believe needed a flight on a particular day, they believed they could pressure me, the customer, to pay over the odds

If anyone would like to take their own life, I would refer them to MyTrip. I have never seen such a company in my life. How are they still legally running the business? I have zero clue about it. Once your money is debited from your account and they have it, you are absolutely done and cannot hope to get any kind of refund from them. Their customer care representatives are such idiots with zero idea about what they are doing.

Ordered connecting flights, Jakarta to Manila. Then Manila to Osaka (2.5 hours gap)… their email and FAQ shows connection guarantee… so i proceeded.
The first flight ended up being delayed 2 hours… so very impossible for me to catch the Manila to Osaka one. Reached out to customer service, they said they can only cancel the delayed one (Jakarta to Manila). How does that guarantee anything? Beware and stay away from these guys. I will report ACCC

Can I give these humans a zero out of 1,000,000,000. Maybe the worst customer service in the known universe. I hope to travel to other dimensions one day just to find a reality where this company may have a tenuous grasp of communication. Zero stars barley touches the uselessness of calling this company.

MyTrip refused to repay me for a cancelled flight which never took place on the grounds the airline should refund me directly. However the airline correctly informed me that the vendor (in this case MyTrip) is legally obliged to refund me rather than the airline directly.

I warn all potential customers not to use MyTrip - they could lose your money too.

I booked my tic with them then the airlines changed my inbound flight but not the connecting flight. So I have to contact MyTrip.com after 50 times if not more because the phone keeps dropping and no reply to emails. They asked me to $55 to changed the whole inbound to 30 Apr. I paid but the trip was changed to 30 May instead. I contacted them via email no reply, called them like 50 times then I was asked to pay add $193 to get it change to 30 Apr. I paid but then the changes never happened. I have to contact my credit card company to cancel the transaction so that I can book a new trip with other company. MyTrip.com then challenge the charges and cancelled my tic. So now the they took my money $1128. 99 (plus all the add charges to changed) and they cancelled my tic. This is FRAUD!

Hi,
We appreciated your efficiency in handling our order, but inevitably feel misinformed regarding the baggage included in our outgoing flight tickets. It was written: Handbaggage up to 7 Kgs. It did not say that trollies in that weight would not be considered "handbaggage". But the carrier (Arkia Israel Airlines) thought so nevertheless, making us pay for the 2 small trollies that we had tried so hard to pack according to the weight limit.
FIY, in Arkia they said they often have this problem with passengers who purchased tickets through My Trip.
UPDATE: My Trip was extremely unhelpful so far in resolving this excess payment issue. They find ever new excuses not to deal with it: "You did not provide your order number", so I provided. Then: "This address does not reply to emails. Please use the link provided". Needless to say, no link was provided.
So in the foreseeable future, this is most probably NOT MY Trip.

Just bought tickets. Paid extra for flexible tickets. After the payment realized that I was mistaken with date. But when request to change it, they asked 4 times higher price!
For the record, new tickets cost 4 times cheaper.
Never buy here!

I heard beautiful tropical birds, I think the office is in the wild... Do you have a real office?
For my request, NOTHING but we are not authorize to give vouchers, contact the airline.
I contacted the airline,
Lufthansa says you got to deal with the online company.
When you ask for a manager... there s none available.
This company is BAD for clients and the poor employees who have to deal with upset people all day long.
For a happy world spray the words NO MORE MYTRIP.COM...

Untrustworthy. My flight was cancelled by the airline weeks ago and after no response from MyTrip.com for days, I have only received generic emails that have no relevance to my request for a refund. It has now been three weeks and no refund.

We booked flights with 20 kilos per flight. When we arrived at the airport our luggage was not included in the tickets. We had to pay a lot for the luggage we already payed for!
No one you can talk to. Horrible company!