MYTHERESA

Unfortunately my experience shopping online at MyTheresa is in line with the general feedback- namely poor. Delayed shipment despite reassuring same day delivery on their app, automated and slow response, they just don't care about clients

The shop consistently lies to its clients, doesn't stick to given promises. Was my first time experience with this platform and it was a total waste of time, money and effort.
I made 2 orders within 2 days. First one - a dress for my daughter. Delivery from Italy to Greece said 5-7 working days. Makes sense. How long can it take? I had a few more days for it to arrive on time. The dress was supposed to be for her birthday party. However in reality it became 2 full weeks! Which means no dress for the party.
I placed another order dress for myself 36 hours later. This time I chose express delivery, promised timeline 1-3 working days. 2,5 days later the dress wasn't even sent and it's already weekend so no one would send it till Monday now despite customer support ensured me they prioritized my order for logistics department! Yeah right. I had to cancel the order now on day 3 cause it's already clear it wouldn't arrive on time as well.
I will never purchase anything from them again and don't recommend anyone do it unless you have a month to wait. Ridiculous, unacceptable service and no respect for customers.

854/5000
I bought a Gucci dress on My Theresa a few weeks ago and I unfortunately lost one of the buttons on the sleeves, which makes the dress importable.
The problem is that there is no after-sales service! When you lose a button, which makes the dress unusable here, it does not give you a new one, they just tell you they can not do anything! So I asked Mytheresa to send me a new one to replace him and My Theresa just told me that they could not do anything for me! Since I did not buy directly from Gucci, he did not get anything either!
So I stay with an importable dress of 1500!
I can only advise everyone to buy directly from brands because there you will be entitled to impeccable after-sales service and you will not pay!
It is really very disappointing!

I purchased the shoe from mytheresa for the first time. First of all the product was on a further markdown on Black Friday, and the site was super buggy and it didn't allow me to checkout the product, and after Black Friday deal was done, the site started to work again (and of course the further markdown deal was gone). So I called customer service and they said too bad they cannot provide any deals. So I was very disappointed, however because it was still cheaper than other online shops, I go ahead and purchased it. But guess what, due to the poor paper work, the product got stuck in custom and I received my product super late. And plus when I checked the shoe! It was a worn product. It had scratches on the heel and the slingback had threads coming off. It is my first time purchasing a product on mytheresa and I will never use this shop again.

Purchased 2 sweaters on sale. YSL was made of something that felt like steel wool... very pretty but extremely abrasive,,, The other sweater was ENORMOUS... it looked as though it, at one time had huge
Shoulder pads that were removed. Very strange. Arrived with no return shipping label... Customer service
Was very cold... implied that I was at fault... yet their paperwork was wrong. Four copies of one page, no
Copy of the page that would have had the prepaid label... HMMMM

Today I received a letter from a customer service person who criticized me for being impatient... SHE did
Not even have the correct order. Are they deliberately trying to sabotage to return.? Am beginning to
Wonder... HOW LONG DOES IT TAKE TO EMAIL A LABEL. These people seem incredibly disorganized.
Its coming from GERMANY, not MARS... very, very arrogant

Ridiculous poor and dishonest service. I wanted to buy a bag and used Paypal and my payment has canceled. Then I wrote them that if they didn't receive my money transfer I will repeat it. They contacted me telling that my bag came back to sale and I can buy it again. And when I tried again they just SOLD it to someone else even they saw I asked them to keep this bag for me because I was the first who purchased. I will never use mytheresa again! Shame on mytheresa.

I recently purchased a miu miu bag and was super excited about my purchase... before it came. The bag was poorly packaged and I noted not only several loose threads in the interior lining, but also scratches on the zippers. How is this a new bag?! I'm disappointed to have paid so much for a bag that seems used and the customer care definitely doesn't provide you with a good explanation. So, I have to pay for the shipping when it's really not my fault that I have to return it ( I actually really like the style of the bag... And I would not return if the condition wasn't like this). Stay away from the site! No matter how appealing the discount or the items, it's not worth the heartbreaking moment when you open your package and it simply disappoints!

So I ordered a pair of boots and a pair of sandals from a YEEZY designer, I received 2 same pair of over-the-knee boot in size 39 in boxes of boots and sandals while Im a FR 35.5-36! I made a complaint to the customer service, I sent them the pictures of the received articles, the boxes with the labels and after that they made an "investigation" and concludes that it was not possible that one sent me his waders without boxes of items ordered. As a result, 1160 disbursed for nothing, for shoes that I can not even wear because not my size, but they do not want to give me refund

Company to put to the trash! Disgusted to have ordered from their website! I am surprised that it is provided by so much creator! Go back to Net-A-Porter!

Buyers stay away from this site. I ordered a Valentino bag recently in red and they sent me a significantly different color_ fuschia/hot pink. Of course I returned it back however a couple days later I got an email saying "This is not our product and so we sent it back to you." How can it be not theirs when I ordered it from their website. I am very disappointed. Although I read a lot of negative reviews I decided to go ahead and give it a try because they were the only ones carrying that specific handbag I was in love with. Had I known I would get in a trouble like this I would never ever buy it from them. I am very upset at this point so hope that it helps those who are trying to buy smth. From their site.

I ordered a pair of Ganni jeans rather hesitantly because it was a size 24 and I am a 23. The website said that the pants ran a size small, so I figured I would give it a go. They came in 3 days in perfect condition and they fit perfectly. Not only were they the only website selling these pants (compared to Farfetch, Ssense, Nordstrom, etc.) that had a fit estimation and measurements, they also had by far the lowest price of all of them and the largest range of sizes. I appreciate the inclusivity and all the effort taken with the accuracy, pricing, and shipping of the item.

I read all the negative reviews after I made the purchase, and honestly I was really worried! But it turned out fine.
I order a pair of Lanvin flats (on sale!) on Sun and it arrived on Wed! I was really surprised when I received the parcel. I was worried about the size, packaging and the quality (as some of you mentioned it was worn and old) as I unwrapped the parcel. But everything was just fine. The shoes were brand new and so was the box. It even came with a really nice folder (which holds the three forms to be filled if I were to return the shoes... LOL) luckily i didn't have to return my purchase!
I'd recommend this site if you're purchasing something that you're sure of the size, colors and stuff so to avoid any possible returns.

I have some experience in purchasing from mytheresa. Well, the description of the products is poor, the display of the products on the site is less than poor, no pertinent size and fit advice, unfortunately most of the items purchased I had to return! In 14 days precisely!
However, when it comes to refund you will find out 'it will take a while'. In my case it's 10th of December I was notified and still waiting for my refund... I still take a chance with them from time to time when I find a product not available elsewhere.

I have a very bad experience with MyTheresa which caused me to stop using them ( and I use NET- A- Porter instead). I have ordered a pair of shoes tried one shoe on a carpet and because it was to small I sent it back. I used to be first row customer at MyTheresa - I need to say. MyTherese refused to refund the purchase arguing that there was a scratch on the shoe sole (!) and send me as a "evidence" their photo of this "damage". By trying on a shoe for 10seconds on a carpet you cannot damage anything. MyTheresa offered 25% discount on this (to small shoe I never can weare) as a way os solving this problem.

I made an order on 9th of December a gift for my husband and It's still not shipped! ( today is 20.12) and when I called them, they told me that it will be shipped today but I won't received it by Christmas! The service is absolutely unuseful and they just say "I`m sorry". WTF? It's far away for a luxury goods shop!

I purchased a pair of Gucci loafers from mytheresa. When they arrived they look like that had been worn. They were scratched and polish was missing in several places. I sent them back. When I finally received an 2nd exchange pair. They too were scoffed and looked worn. When I sent the 2nd pair back and requested a refund, they sent me a partial refund, less $159.00 for s/h. When called to complain about the partial refund for shoes that were worn but advertised as new, they promised a full refund. Which I am still waiting on. I wish the shoes looked as half as good as the packaging.

I placed 4 orders 3 days ago, they have not been shipped yet and MyTheresa has communicated a delay after 3 days! (3 days to prepare the parcels IS already late!) mentioning that the order are still in preparation and due to the high volume of orders they received and Covid Protocols and bla bla they are late. I find this service very very poor and disappointing.
We are all affected by Covid 19 rules and protocols unfortunately. Nonetheless big companies are not allowed to transfer the burden of this on the recipient of the service (the customers).

I bought a 1600 euros Saint Laurent bag from the site and asked to get the original box included with it. I wrote my question to the delivery instuctions PLUS sent an email to their customer service right after my order.

MyTheresa answered and wrote that Yes I would be getting the original Saint Laurent cardboard box too. YEY I was so happy! But. Well, I did not get the original Saint Laurent box as promised, I just got the basic MyTheresa box.:(

I immediately contacted their customer service and got a reply that they are sorry and would not be able to send me the box, but would return me my 13 euros (...) of the delivery cost. WHAT. I payed 1600 euros for a bag and did not get what was promised, and 13 euros should make it ok? I want that d*mn box as was promised.

This is the first time i shopped in this website, I bought a pair of Valentino Rockstud Kitten heel-pumps. Accually, I was worried after I read a lot of negative feedback. But the price was very attractive, so I decided to try it for the first time. Fortunately, it was a successful shopping; the shoes were packed in the original box and it didn't lack any accessories, and there were 2 exterior boxes to protect the original shoe box. Very safe. High recommend.