Pascale G.

854/5000
I bought a Gucci dress on My Theresa a few weeks ago and I unfortunately lost one of the buttons on the sleeves, which makes the dress importable.
The problem is that there is no after-sales service! When you lose a button, which makes the dress unusable here, it does not give you a new one, they just tell you they can not do anything! So I asked Mytheresa to send me a new one to replace him and My Theresa just told me that they could not do anything for me! Since I did not buy directly from Gucci, he did not get anything either!
So I stay with an importable dress of 1500!
I can only advise everyone to buy directly from brands because there you will be entitled to impeccable after-sales service and you will not pay!
It is really very disappointing!