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MyPhotoWallet

How would you rate MyPhotoWallet?
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Maryland
3 reviews
1 helpful vote
Follow Joni K.
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HORRIBLE
September 6, 2023

Dont buy from them.
TERRIBLE CUSTOMER SERVICE
ITEMS WERE PURCHASED FOR A WEDDING, NEVER RECEIVED THEM
LEFT ENOUGH TIME FOR SHIPPING -according to THEIR WEBSITE-and NOTHING
HAD TO go find ALL NEW GIFT & have them RUSH SHIPPED ( an additional 40)
Their solution. 7… i also DONT NEED THE GIFTS NOW!

Date of experience: September 6, 2023
MyPhotoWallet c. MyPhotoWallet Rep
over a year old

We are terribly sorry for any disappointment caused “Joni”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.

New York
1 review
2 helpful votes
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Outstanding work
January 27, 2021

I ordered this for a gift, was so worried about it coming out badly or something going wrong because I didn't know the website. BUT I TOOK A CHANCES! And guys let me just tell you. IT IS STUNNING! 10/10 would recommend.

Date of experience: January 26, 2021
Canada
1 review
4 helpful votes
Follow Kayla A.
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I was so worried after I ordered my husband's wallet because I failed to look at the reviews beforehand. Now I'm glad I didnt because I wouldnt have ordered. I made my order on Dec. 3rd and just received my wallet today on the 17th! Just in time for Christmas. I just got a sketch on mine instead of a real life photo sketch. Super happy with my purchase.

Date of experience: December 17, 2019
Canada
1 review
0 helpful votes
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Regarding the parcel
March 13, 2024

Hello my name is harpreet. I like your dealing vivian is dealing with me He answered my every question very fastly and give me proper knowledge about my parcel I am happy for this

Date of experience: March 13, 2024
Florida
1 review
0 helpful votes
Follow Mike H.
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Personalized Photo Moon Lamp 3D Moon Lamp
February 20, 2023

My payment was supposed to be $19 with a discount and promo but paid $46. I paid on the 8th and I was supposed to get it on the 14th or 15th. My shipment was sitting in Austell, GA for days. I even reached thru the email and Instagram. My delivery time was supposed to be from 4-7 business day and I ordered on February 8th…I finally got it on the 21st. There should be someone to speak to. It was actually a good gift. If I were to speak with someone and have better delivery, I would try again

Date of experience: February 20, 2023
MyPhotoWallet c. MyPhotoWallet Rep
over a year old

We are terribly sorry for any disappointment caused “Mike”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.

California
1 review
0 helpful votes
Follow Terrica M.
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I went to order a custom wallet that had a picture of me and my husband's daughter and I guess the picture that I wanted to be put on the wallet uploaded abnormal so they sent me an email and showed me what the l picture would look like and told me that if I wanted to change it I could do I ended up changing the picture and they sent me the revision and it's so perfect. They went out of their way to make sure that my gift came out perfect.

Date of experience: May 26, 2023
Australia
1 review
0 helpful votes
Follow Genie M.
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Ordered a purse never gor a mock-up they print it when it arrived it was ripped and had holes in it. I email for a replacement or refund. They send another one same deal ripped and now had a fingerprint on the photo. Email them aslnd they offered 40% back. Got the 40% back but that 40% didn't include the 30 buxs in postage and handleing. So upset and disappointed

Date of experience: August 17, 2023
MyPhotoWallet c. MyPhotoWallet Rep
over a year old

We are terribly sorry for any disappointment caused “Genie”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.

Virginia
1 review
4 helpful votes
Follow Yal D.
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ABSOLUTELY NOT RECOMMENDED. I ordered one after very long time finally I received it.the picture of four of us, no one was recognizable! I don't know what kind of laser machine they use for printing but it definitely is the worst. For me was a shameful gift to my husband and waste of money!

Date of experience: July 3, 2020
Wisconsin
1 review
0 helpful votes
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Gifts for good friends
February 11, 2024

I was happy with company bc I ordered special gifts not knowing what to expect and was nervous- then they got lost in tracking even though I ordered early. Company reached out knowing I was tracking and son couldn't find tracking either, no one knew where they were so they decided to remake them and rush them so I could get as soon as possible- no they weren't in time for Christmas sadly, but lucky bc they rushed them I did receive them in time for their birthdays and the people were still able to get them (not like out of state) I was so happy with how one turned out specifically and even though the other was not as good, I would order again bc it was like one picture good and one ran out of stuff to do job as well not sure-but for me and people I have to it's still the thought that counted! I loved so much plus company said give me a little deal on another order bc of mess up and I told them I would order again bc I will order one for myself for sure maybe two
Below the one picture that didn't turn up well- but then the two that turned up amazing!🤩

Date of experience: February 1, 2024
Canada
1 review
0 helpful votes
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Never again
June 25, 2021

This is so bad i orderd a photot moon lamp for fathers day and it took about 3 weeks to come. It came and it is so small do not order u can barly see the picture what is on there website is not how it will come

Date of experience: June 25, 2021
Missouri
1 review
1 helpful vote
Follow Tee B.
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I ordered the photo wallet for Father's Day over 2 months ago and I STILL HAVE NOT RECEIVED IT! Their customer service suck! They are SCAMMERS who refuse to refund me my money. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. TOTAL RIP OFF!

Date of experience: June 30, 2020
Oregon
1 review
2 helpful votes
Follow Doaa A.
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My family picture turned out disaster and my husband asked to return it but they dont give a $#*! about their customers. I should have googled them before

Date of experience: July 9, 2020
Canada
1 review
0 helpful votes
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My review is for Elaine, who helped me throughout the issue I was facing. She was understanding patient and supremely helpful! 5 star employee. Thank you!

Date of experience: February 7, 2022
Oklahoma
1 review
0 helpful votes
Follow Arnulfo L.
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They helped me when I needed to track the package.
My husband loved his wallet with him and the children etched so much that he was moved to tears! Best father's day present!

Date of experience: June 25, 2021
Australia
1 review
0 helpful votes
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Good customer service
August 9, 2023

I made a mistake with my song and contacted the customer service same day, really nice employee helped me and got the problem solved in 2 days. Very good.

Date of experience: August 9, 2023
Pennsylvania
1 review
0 helpful votes
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Waste!
June 26, 2021

I wanna give no stars a big waste of money photo isn't even visible doesn't even compare to the pictures provided on website! Please don't waste the time buying

Date of experience: June 26, 2021
Portugal
1 review
0 helpful votes
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Dad's present
December 23, 2023

Everything perfect, the product is exactly what I expected! The delivery and communication were on point! Thank you so much

Date of experience: December 23, 2023
Texas
1 review
0 helpful votes
Follow Jersey S.
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I ordered my husband a personalized lighter on JUNE 2ND for Father's Day.
It's now June 25th & I STILL haven't received an email stating it's even done being made!
I am beyond pissed off! I emailed with "customer service" got the normal BS. Wait another 3-5 days blah blah. So after 6 days I wrote them & now they won't answer at all.
It was my husbands FIRST Father's Day.
I am LIVID

Date of experience: June 26, 2020
Maryland
1 review
0 helpful votes
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FRAUDS!
December 30, 2019

One day after my purchase, I requested a refund because I no longer wanted the wallet because of horrible reviews from a LEGIT website. I have been requesting that my order be canceled for 3 weeks and each email I get back from "Irene", is her asking me to confirm I want to cancel my order. These people will try to insult your intelligence and act as though they do not understand basic English.
All reviews that are found on their website is fraudulent and they should be reported to the better business bureau. Beware and do not shop with them. I dealt with Jesse and Irene and both are remedial.
DO NOT SHOP WITH THEM!

Date of experience: December 30, 2019
Wisconsin
1 review
0 helpful votes
Follow Kourtney G.
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Literal worst company ever
June 19, 2022

I got the wallet for my boyfriend, my sons father, for Father's Day this year. I was so excited cause I did see some great looking ones in reviews, but when I got it, it was so horrible even though the picture I provided was great! I had to email their customer service and it took me a week or back and forth to get them to agree to a refund of the product price itself. They tried to offer me just $5 back, then a replacement and I had to pay more shipping (ha!), then the price MINUS 30% still and finally they listened to me and gave me the full refund of the actual product, not how much I spent (with shipping and such), but they only listened after I called them out on their shotty work and the fact it was on sale I wasn't giving up any more than the shipping cost. They hardly apologized too, the apologized the first and last message, never in between for all the hassle this was. This company is a joke. DO NOT BY FROM THEM!

Date of experience: June 19, 2022

Overview

MyPhotoWallet has a rating of 2.2 stars from 262 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPhotoWallet most frequently mention customer service, several times and business days. MyPhotoWallet ranks 85th among Photo Sharing sites.

service
136
value
133
shipping
139
returns
91
quality
133
This company responds to reviews on average within 28 days