The photo isn't engraved like it is supposed to it is a picture printed on the wallet very faint a the words that we had put on the back is wrapping around the wallet. It is cheaply made an very unhappy with it.
I ordered two wallets as Christmas gifts for my dad and boyfriend. I was so excited to get them but when I did receive them I was incredibly disappointed. They did arrive a day early, but the photo quality and material quality of the wallet are both terrible. The photos are not even "engraved" like it says. I'm not even sure I want to give these as gifts that's how disappointed I am. When I looked on the website it said they don't accept returns unless damaged or defective. Of course the reviews on their website are all 5 star. I wish I would have sourced reviews from other websites as well before purchasing. DON'T WASTE YOUR MONEY!
I used this company for 5 years. For the first 3 years, everything I had ordered was amazing. Great quality. The last 2 years, it had really gone down hill. The photos used to actually be engraved. The last 2 years, they seemed to be printed on the wallet. The photos did not last. Customer service was not helpful when I was disappointed with the products I received. I will not be using this company this year.
My order was shipped and when the post office attempted to deliver it the mailing label was fake and not paid for. So even though I paid $7.99 shipping to the company I had to pay it again to the post office to get my package. Emailing the company and attempting to chat online got me nothing. I want a refund! Not a way to do business!
I purchased a woman's wallet with a photo engraved of my husband who I lost the previous year. So it was supposed to be very special. I didn't use it for several months bit a year after I started using the wallet it it started to fall apart. It is splitting everywhere there is a bend. I will be getting another but from a different company that has better quality.
We are terribly sorry for any disappointment caused “Deborah”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.
They would not get my personalization right no matter how many times we emailed or live chatted I'm very disappointed and have a feeling when I receive the item it will be incorrect
Response from MyPhotoWallet c. [MyPhotoWallet Rep] Responded 4 days, 1 hour ago
We are terribly sorry for any disappointment caused “ Adrienne”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.
I ordered 2 different wallets in 2 different orders the first one came for my husband and it was a empty box with nothing in it and then wanted me to paid extra shipping for then to send it when it was there mistake then they giving me a hard time for my refund they only tried refunding the shipping cost not the whole order Then my second order I paid extra for it to be shipped faster which said 3-6 business days then they give arrival time as January 15th 2024 I will never order from these people again...if I could give a zero I differently would...
We are terribly sorry for any disappointment caused “Johnny”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.
Not only did it take a whole month but the product is garbage! What I thought would be a beautiful sentimental gift turned into a embarrassment. The photo aged my daughter and I by like 15 years. When contacting their customer service they did nothing to rectify the situation. They kept explaining their equipment that manufacturers their product. Absolute waste of money! Don't waste your money because 2 out of 100 people got a good product!
I'm so happy with the wallet I ordered was from my daughter to her dad and he nearly broke down crying and was quick delivery as well and especially love how you can put your own message on the back of wallet
When ordering um wallet it asked for 4 letter characters to engrave on the inside. I didn't want that so I put none. There was no option to op out of letter other then what I put. They literally printed none on the wallet and are refusing to acknowledge their mistake. Bought this as a Father's Day gift and now it's garbage
My husband loves it and so do I.
We had twin boys this past October 27,2020 so I wish I could've put another picture on the back or maybe words on the inside.
Customer service was responsive along the way.
You'll have a return customer soon.
Super functional case! Doesn't get in the way of charging, and the top and bottom are two separate pieces, making it easy to take apart and put back on if that is needed. It stay one really well. Great way to show your love for your favorite band and your favorite song by them!
Vivian Elsie demonstrated impressive customer service skills during my 1st purchase. She showed me the finished products so I can know what to expect before receiving my order. Will be purchasing more products from this company. Great work Ms. Elsie!
If I could leave 0 stars I would. I thought a personalized wallet would be a great Christmas gift for my boyfriend but they seem to be incompetent and can't actually make your personalized item look anything like the picture you send in (which is the whole point). I wasted 35 dollars on a very disappointing and honestly just all around ugly looking wallet. I tried to email their customer service email and they were absolutely no help and said they could only refund me 15% ($5.25... not even worth it). Not helpful at all. Now I'm out 35$ and need to think of another gift for me boyfriend. Please just save yourself and don't give this company any money it's practically a scam.
I've gotten 2 wallets from this site and they've been great! Good quality products. I also accidentally ordered the same thing twice and was assisted immediately via email to cancel one of the orders. Great experiences! :)
What we received was wonderful. The image quality was fantastic, and my dad was so happy with the gift that he asked me about where I got it from in order to purchase for others later. Thank you so much for your beautiful work on this wallet!
I got for my dad for father's day and he absolutely loves it great quality, beautiful photo customized and very comfortable in his back pocket too! Great product shipping a little slow but worth the weight.
I needed an inexpensive, yet not cheap looking gift. After seeing MyPhotoWallet online, I really wanted an engraved bottle of alcohol,, but I chose a personalized wallet. I was embarrassed at having to buy such an inexpensive gift. Wow! When that wallet came in the mail, I was so excited. High quality, great packaging. I way under paid for that wallet. I am definitely going to be a returning customer! I highly recommend checking them out on line. I have written another review, but I'm not sure if it went through so decided to send this one.
I gave this to my husband with our boy on the front. He loved it so much. It came faster than I expected, which was really nice. I will buy it again next time. I'll be sure to recommend your company to my friends and colleague. More power to you and your staff.
Ordered a plaque looked amazing on pic lovely little wooden stand paid £16 for FedEx delivery... Still didn't come when it was ment to... came today just wow what a cheap chappy little bit of plastic! With cheap little plastic legs! Never again! If I could of done 0 stars I would of! Dont waste your money ppl
Answer: Please tell the item link you are looking for! We'll check it for you!
Answer: They dont answer anything go thru your bank ti get an refund
Answer: Got mine but picture was poor quality and couldn't even make out who was in it
Answer: They do come with a cloth bag with a fold over top.
MyPhotoWallet has a rating of 2.2 stars from 262 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPhotoWallet most frequently mention customer service, several times and business days. MyPhotoWallet ranks 85th among Photo Sharing sites.
Hi Mellissa. Thanks for taking the time to share the feedback and sorry for the inconvenience. The issue has been escalated to the factory so that improvements can be made soon. Your feedback is invaluable to us as we continually strive to improve our products and services.