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MyPhotoWalletReviews 262

2.6

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MyPhotoWallet Reviews Summary

MyPhotoWallet has a rating of 2.6 stars from 262 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPhotoWallet most frequently mention customer service, several times and business days. MyPhotoWallet ranks 8th among Photo Sharing sites.

service
136
value
133
shipping
139
returns
91
quality
133

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Indiana
1 review
0 helpful votes
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Order mix up
June 26, 2023

Vivian was very helpful when the wrong order was sent to my home. She sent a replacement in a timely manner and continues to be very helpful

Date of experience: June 26, 2023
Canada
1 review
0 helpful votes
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Bon service, réponse rapide à tout heure de la journée. J'ai eu un problème et tout est rentré dans l'ordre rapidement.

Date of experience: June 25, 2023
Texas
1 review
1 helpful vote
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Perfect
June 24, 2023

The wallet is amazing. It came right on time for Father's day and was perfect. I will definitely use this site again.

Date of experience: June 24, 2023
California
1 review
0 helpful votes
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I went to order a custom wallet that had a picture of me and my husband's daughter and I guess the picture that I wanted to be put on the wallet uploaded abnormal so they sent me an email and showed me what the l picture would look like and told me that if I wanted to change it I could do I ended up changing the picture and they sent me the revision and it's so perfect. They went out of their way to make sure that my gift came out perfect.

Date of experience: May 26, 2023
Canada
1 review
0 helpful votes
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Keychain order
May 21, 2023

I am really happy with your service. They are helpfull and provinding the best services as they change my order upon my reqest

Date of experience: May 21, 2023
California
1 review
0 helpful votes
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I've gotten 2 wallets from this site and they've been great! Good quality products. I also accidentally ordered the same thing twice and was assisted immediately via email to cancel one of the orders. Great experiences! :)

Date of experience: May 18, 2023
Florida
1 review
0 helpful votes
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I ordered a photo bracelet and the photo looked beautiful on the bracelet. The delivery was fast, and the customer service is excellent. Would order again

Date of experience: April 18, 2023
Texas
1 review
0 helpful votes
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Don't Hesitate
February 25, 2023

I've ordered from this company more than once. They do a great job on the wallets and they aim to please. They respond back quickly and they don't mind fixing any mistakes if any are made. The wallets are real leather also! Would definitely purchase again.

Date of experience: February 24, 2023
Florida
1 review
0 helpful votes
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Personalized Photo Moon Lamp 3D Moon Lamp
February 20, 2023

My payment was supposed to be $19 with a discount and promo but paid $46. I paid on the 8th and I was supposed to get it on the 14th or 15th. My shipment was sitting in Austell, GA for days. I even reached thru the email and Instagram. My delivery time was supposed to be from 4-7 business day and I ordered on February 8th…I finally got it on the 21st. There should be someone to speak to. It was actually a good gift. If I were to speak with someone and have better delivery, I would try again

Date of experience: February 20, 2023
MyPhotoWallet c. MyPhotoWallet Rep
over a year old

We are terribly sorry for any disappointment caused “Mike”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.

Lebanon
1 review
0 helpful votes
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My Photo Wallet: Vivian Elsie
February 18, 2023

Miss Vivian Elsie is a very professional lady. I had something in my order that required modification and she was very friendly, professional and customer-oriented. She has great work ethics. Miss Elsie is an asset to the company.

Date of experience: February 16, 2023
New Zealand
1 review
0 helpful votes
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5 star service
February 17, 2023

Great gift ideas for your special person! Very personable and good communication with staff! Thank you

Date of experience: February 15, 2023
Maryland
1 review
0 helpful votes
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Great customer service!
February 13, 2023

Vivian who helped me with an issue was really helpful and understanding! She was outstanding and friendly!

Date of experience: February 11, 2023
Alabama
1 review
0 helpful votes
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Best Customer Service
February 5, 2023

I had ordered from them and one of my items wasn't up to par, and I reached out about that and they were nothing but helpful and amazing. Also wasn't a very long wait time between answering the emails like other companies. Definitely will order from here again

Date of experience: February 4, 2023
Virginia
1 review
0 helpful votes
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Vivian Elsie demonstrated impressive customer service skills during my 1st purchase. She showed me the finished products so I can know what to expect before receiving my order. Will be purchasing more products from this company. Great work Ms. Elsie!

Date of experience: February 3, 2023
GB
1 review
0 helpful votes
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Great customer service
January 28, 2023

Customer service assistant- Vivian Elsie.
This lady went above and beyond to help me with a after sales enquiry. Very prompt at responding. I will definitely be a returning customer.

Date of experience: January 28, 2023
California
1 review
0 helpful votes
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Vivian did a great job helping me to resolve my issue. I had a product arrived scratched, she went above and beyond to help me get a replacement sent. Thanks Vivian!

Date of experience: January 15, 2023
Nevada
1 review
0 helpful votes
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Amazing customer service
January 13, 2023

I was not 100% satisfied with my initial order so I contacted customer service & they were very quick in responding & very helpful. They asked me to send a different photo so I did & now I'm just waiting on that one!

Date of experience: January 11, 2023
Colorado
1 review
0 helpful votes
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Support
January 12, 2023

They were really help full. The wallet was amazing. Now they are willing to replace it with no hassle

Date of experience: January 10, 2023
Ohio
1 review
0 helpful votes
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When I ordered a personalized wooden guitar pick case with 3 picks for my fiance, one of the picks had a small error in the spacing. The quality of everything was great When I sent an email to this company I was met with an apology and nothing but professionalism. Vivian was very nice and gave me the option of a partial refund or a replacement. I chose a new one made and I know my fiance will love it! I will definitely be ordering from them again considering the quality and how well the situation was handled and quickly too!

Jessica

Date of experience: January 6, 2023
Arizona
1 review
0 helpful votes
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My package was lost by the mail carrier and they were able to replace my item! The person I had contact with was very kind!

Date of experience: January 4, 2023