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MyPhotoWallet

How would you rate MyPhotoWallet?
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1 review
0 helpful votes
Follow Tracy G.
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Just wow! Not happy
January 4, 2021

Ordered a plaque looked amazing on pic lovely little wooden stand paid £16 for FedEx delivery... Still didn't come when it was ment to... came today just wow what a cheap chappy little bit of plastic! With cheap little plastic legs! Never again! If I could of done 0 stars I would of! Dont waste your money ppl

Date of experience: January 4, 2021
Texas
1 review
1 helpful vote
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Myphotowallet.com
August 16, 2022

There were some major quality issues with my order initially but after a bit of a tussle we got them resolved. The wallets I ordered came out decent.

I hope they work to provide quality products as the standard.

I'll probably give them another chance.

Date of experience: August 15, 2022
Florida
1 review
0 helpful votes
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I ordered my husband a wallet for Father's Day 2 weeks ago! I'm highly upset because his wallet will not be here in time! When you email customer service they feed you lines of bull $#*!! I have no idea when I will receive it, I would never order or recommend anybody to this company ever again! Scam scam scam

Date of experience: June 19, 2021
Pennsylvania
1 review
0 helpful votes
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Wallet & photo card
June 30, 2023

Customer service was excellent. They answered emails quickly and helped. The wallet was very good condition and quality. The picture is clear but I would have liked a matte finish instead of shiny as to see the picture better. The photo card turned out excellent as well.

Date of experience: June 30, 2023
Canada
1 review
0 helpful votes
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Good Service
June 27, 2021

4 stars because of the initial stress of having a damaged product (I got a spotify art thingy with a keychain), but I talked to customer support and they compensated me accordingly. Typically most people would be devastated about product damage but it was really only noticeable when the light strip was turned on, so for the most part it was okay.

Date of experience: June 26, 2021
Japan
1 review
3 helpful votes
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Totally love this item
November 23, 2020

Remarkable little front wallet. Will not hold more than a few cards. You can fit more like some have said, but not very comfortably. Remarkable leather. I have had it for a week only can not say if it will last a long time but build seems good quality. No place for extras, so if you like to keep a lot of stuff in your wallet this minimalist is not for you. I am trying to lose the big fat wallet and so far do not regret it.

Date of experience: November 22, 2020
Ohio
1 review
0 helpful votes
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Work in progress
April 28, 2021

I order my first wallet and I was unsatisfied with the product because the Pic it looks like a cartoon. I contacted the company and in a time manner they answer trying to take care my concern. I'm giving 4 stars because their costume service is excellent and when I receive the new wallet I will review the product it self.

Date of experience: April 28, 2021
Michigan
1 review
6 helpful votes
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Perfect gift
September 9, 2020

I'm so glad my husband enjoyed his birthday gift. It is one of our favorite pictures of him and our middle child. Tracking was easy and it was hand delivered to me. Plus we got a lot of gift cards to use to thank us for our purchase.

Date of experience: September 8, 2020
California
1 review
0 helpful votes
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Engraved Picture Wallet
July 7, 2021

I was very pleased with the quality and design of the product. I would have given a 5 star but the turn-around time was a little longer than I had liked. I do understand they have to customize for each individual. However, I wish they they had a quicker turn-around time.

Date of experience: July 6, 2021
California
1 review
2 helpful votes
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Disappointed
June 18, 2020

I paid $22.95 for shipping to get it before Father's Day. I purchased my items on 06/09/2020 and today it's 06/18/2020 and still don't have a tracking number and I reached out to them and they replied saying it would be shipped after Father's Day I'm so annoyed with them I'm requesting a refund what I paid for express delivery it's so ridiculous I don't recommend them

Date of experience: June 18, 2020
Florida
1 review
0 helpful votes
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Horrible
June 18, 2022

Was embarrassed when my father opened it for Father's Day couldn't even notice the picture on front of wallet it looked like a black smear. Didn't get any refund or return email from "customer support " don't waste your money look for another store

Date of experience: June 18, 2022
California
1 review
1 helpful vote
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I ordered a key chain for my dad for Christmas. It took over 2 months, Arrived in mid January. Quality was horrific, and they refused to either refund me or reprint another - as their website clearly states. STAY AWAY. I wish I'd have read these reviews before dealing with this disreputable company. Emailed several times and finally asked for a phone # to speak with a supervisor and was told 'sorry no phone service available'... The same thing that happened to Alicia F happened to me!

Date of experience: January 31, 2019
West Virginia
1 review
5 helpful votes
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Crooks
May 27, 2019

The wallet we ordered looks nothing like the picture I sent. It's beyond horrible. Paid over $30 plus shipping. When I contacted them they refuse to refund our money. I just want to send it back. If anyone knows what to do or who to contact, please let me know. *******@yahoo.com

Date of experience: May 27, 2019
Canada
1 review
2 helpful votes
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Worse company ever!
December 22, 2021

I haven't even received my order yet and I already hate this company! Customer service sucks! Never give you the information you're looking for, their customer team is incredibly rude! The last chat I was in was very unhelpful and they kicked me out before I could even reply! I should have read these reviews first cause majority is just crap! I pray the order isn't messed up and looks the way it's suppose to but I do not hold on hope for that as this is the absolute worst service and company I have every in my life encountered! $#*! this company! Stay away from it!

Date of experience: December 22, 2021
California
1 review
0 helpful votes
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Wish I had seen this site before I ordered from them! Website states 5-7 business days to process the order. What it doesn't tell you is shipping is a flat fee of $10 and it will take 10-15 business days (yes that is up to three weeks, minimum of two weeks). I've been tracking the order and for the last 5 days it's been somewhere about 15 minutes away and hasn't moved. Their website didn't say anything about how long it would take to receive my order until I paid. This was a gift for my daughter as she's off to college but she's already left and we still don't have her necklace. I asked for a refund and they said no because the order is already on its way. Yeah been waiting a month and still nothing. Do not buy from them!

Date of experience: August 19, 2020
California
1 review
0 helpful votes
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I love the wallet. I bought it from my husband in memory of our grandson who was killed a day after Christmas by a drunk driver. The only thing is I wish I would have been able to review it first because I would have done the lettering and numbers different other than that it's amazing.
I hope my husband loves it!

Date of experience: August 24, 2023
Kansas
1 review
1 helpful vote
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Terrible
January 4, 2019

Ordered the first of December finally received the photo necklaces I ordered on January 4th. Told the two people their gifts would be late. Opened them up you could not even see the photo with the naked eye. Had to use a magnifying glass to see. Emailed company telling them I expect all my money back waiting for them to respond. Stay away terrible service and products!

Date of experience: January 4, 2019
Michigan
1 review
0 helpful votes
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Cryptic 4-7 day shipping estimate
January 1, 2022

It's been 10 business days and my package is not only not here, it's not even in the U.S. It's in China. I normally am not this stupid, but I fell for their advertising, and believed it would be a quick Christmas gift. The customer service reps respond like bots. 1 out of 10, would not recommend.

Date of experience: January 1, 2022
California
1 review
1 helpful vote
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I ordered 2 customized items on Dec 4th. The website stated it takes roughly a week to produce and a week to ship so I thought I had plenty of time. Here I am, after Christmas, and still no items! I emailed several times and once they finally responded they just said they are busy with high demand. This company is a total sham. I would NEVER recommend using them. What a headache.

Date of experience: December 27, 2019
Australia
1 review
0 helpful votes
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STAY AWAY
December 14, 2022

I paid $80aud for two wallets. Absolutely terrible, looks nothing like the original photos. One photo print is basically non existent and when ask for a refund they say it's not a fault. Really wish I ordered from PayPal cause they don't care what the product looks like and send you absolute crap.

Date of experience: December 14, 2022
MyPhotoWallet c. MyPhotoWallet Rep
over a year old

We are terribly sorry for any disappointment caused Brooke. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward. After checking our customer service has contacted you via email to offer a better solution to you. We will help make this issue resolved soon.

Overview

MyPhotoWallet has a rating of 2.2 stars from 262 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MyPhotoWallet most frequently mention customer service, several times and business days. MyPhotoWallet ranks 85th among Photo Sharing sites.

service
136
value
133
shipping
139
returns
91
quality
133
This company responds to reviews on average within 28 days