My JR Pass

Our flights were cancelled by Singapore Airlines due to covid, and JRPass refused to waive the standard 15% penalty fee. For us, that was over $100. We were shocked! All our airlines and hotels automatically credited us with no cancellation fees at all. This is the ONLY company that refuses to waive fees for something that the customer has no control of at all. Shame on them.!

Great customer service. Answered your phone immediately. I was concerned with not being able to populate the departure date as three days from now and was assured that was only for your office to determine delivery in time before departure. $10 for 2 day delivery is very reasonable.

Very Quick and Efficient. My Credit Card is somewhat sensitive to potential fraud and initially declined the charge. When I immediatly responded, that YES this was my intended purchase, I re-selected check-out / purchase and it went through. I was a bit surprised then, that you required US DL pics to validate the purchase. A minor bump. I wish JR Pass offered an 8,9 or 10 day pass. 7 day is one day short for our trip!

Ordering the passes online was easy with clear instructions. Passes arrived by Fed Ex in two days.
Thank you!

I ordered my JR Pass online through NTA website. Because I live close to their Los Angeles office I picked it up in person and verified the names match. Thank you.

A good website works without apparent effort.
This site is a good website.
There was a follow-up issue, speedily and courteously resolved.
I'm glad my travel agent sent me here.

I live in Michigan. From 2012 - 2019 (until COVID-19) I've ordered JR passes through NTA for groups of students and for myself. It was always a positive experience. The staff at NTA have always been great to work with, but I wish the company would allow more carrier options. FedEx delivered my JRpass to another house yesterday. It was a terrible experience. I had no idea where my package was delivered or how to contact FedEx. Thankfully I had NTA Gardena's phone number. When I called they offered to cancel the lost pass and send me a replacement by a different carrier. It was kind of them to help me. I appreciate it, as this is my final trip to Japan.

The experince was easy, fast and efficient. I definitely would recommend this provider to others. Passes were delivered by FedEx the next day (in California).

Excellent experience with all aspects of acquiring the JR rail pass voucher from NTA America Inc.
Clear instructions and rapid response and delivery of papers for acquiring JR pass for our upcoming first ever trip to Japan. Thank you very much.

Good information explaining what is JR Pass and how to use it. Options were clear. Purchase experience easy and clear. Reasonable price without extra handling fees. Shipping via FedEx is extra.

The online ordering was very easy and quick. Delivery of voucher was prompt and received as expected.

It is not at all clear to me why my order has not been filled. Please tell me exactly what you need and how to provide it.

Shop around! I really appreciated that this vendor does NOT charge extra hidden fees at the last minute, or promise free overnight and then charges for it. I ordered FedEx 2 day and it was only $10 extra - hope it arrives on time!
Update: I ordered it 2 day on a Saturday, so it went out on Monday. I received it on Wednesday, so it was indeed 2 days. The only thing that would have been nice is to get a tracking number just so I could see that it was on its way, but other than that, I have no complaints!

Definitely the cheapest option I've found, and seems straightforward. Has the full price listed clearly before paying, unlike other places with hidden handling fees.

VERY FAST, VERY EASY, CHEAPER THAN OTHER SITES, ACCEPTS ALL CREDIT CARDS.
OVERALL, GREAT PLACE TO BUY JR RAIL PASSES.

It was easy to order my JR Pass exchanges with NTA using their website myjrpass.com. They arrived in just a couple of days as promised. The price including the shipping was the best deal I found on the web. Would definitely recommend. Thanks!

I ordered my JR Rail Pass Pass voucher from NTA after calling them to discuss my trip. My package arrived via FEDEX within the delivery window that they gave me. Thank you!

Everything worked fine with the order site, and when I strayed or made some error, it pulled me back on track......The price was excellent as the market from what I could tell was shifting some but their price held true to what I had seen before. That is much appreciated in a world where things to shift by the hour!!!! thanks.

I spoke with a nice lady who said they could send a train timetable when they mail our vouchers. We would appreciate her help very much. Shawn

everything was laid out very well. I would suggest putting something about how quick you can mail the Exchange Order (Not the pass) to the customer, Explain Debit cards are not acceptable. Error messages should be more prominent.
Explain that you will get an "Exchange Order" that you will need to use and show passport upon arrival in Japan.
it is not exactly clear that I will be able to use this pass on most all Tokyo area local trains and hopefully some local buses in the Tokyo Yokohama area.

Very happy with overnight service. had order placed last minute and pass was processed and received in 24 hours.

So far, it couldn't be easier! The pass was delivered in just a couple of working days, as promised. Based on my experience to date, I would use this company again in the future.

Best price online that I found for Japan Rail Pass. Shipping Rates seemed reasonable & the entire order process was very clear & easy.