Hermes UK Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over unreliable delivery services, lost parcels, and inadequate customer support. Common complaints include delayed deliveries, difficulty in contacting customer service, and unsatisfactory resolutions for issues such as refunds and damaged items. While a few customers mentioned positive experiences, these were overshadowed by the overwhelming sentiment of dissatisfaction. The recurring themes of distrust and frustration indicate a significant need for improvement in both service reliability and customer communication to enhance overall customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Sent a parcel via hermes tracking and they immediately lost it. Its been 10 days since I sent it and the tracking says its still on its way to the depot. This was an ebay sale so it don't look good for me
There is no way to contact theme drivers cheat with pictures. Missing parcel ( useless n careless...
Drivers lie about where they deliver. I was in all day. Got message and photo to show delivered. Photo of piece of grass, could be anywhere. We are on a beach! No sign of package. Valuable irreplaceable contents. Hermes could not care less.
Hermes you have now made it 7 out of 9 times that our delivery goes to the wrong Church Road. What a complete failure especially after I have complained every time and you say we will get it noted for that area. How hard is it to read an address, there is loads of church roads around but if the drivers read the area then they will know where to go. That is if they can read properly. I will be publishing this as much as possible and trying the main papers.
This service is rubbish. Do yourself a favour and don't use them. They have nicked my iPhone 7 Plus now they trying To avoid The payment, I have set value of parcel 150£ this for some reason was changed to 50£ and even I have no option to choose the cover they said it was 20£ selected by myself. Now for iPhone 7 Plus they want to refund me 20£.
Honestly this company is bunch of professional thief's
Avoid avoid avoid!
This is the most unreliable courier I have ever seen. Collection slot given between 8 am and 8pm yesterday. Today I am still waiting and the driver didn't come. I tried calling and emailing the office but no answer. Despite getting bad review from my customer for the delay, they still took my money and didn't provide the service and is beyond expectation on the bad side. I will be contacting my bank to get my money back. Avoiding this company going forward as they are totally unprofessional and the service is messed up. I start to worry about my item getting damaged considering the low profecieny.
Pretty much anything you could think to send is in the prohibited list so if they break it no matter how good you pack it you won't get compensation. Absolutely useless no wonder amazon have cancelled their contract with them. Probably get there in better shape if I kicked it down the other end of the county.
Very bad, they stole my package, between hermes and parcel to go.
Never reimburse... And charged for the non delivered item.
The worst!
They say: 'When the going gets tough, the tough get going! When things go wrong with Hermes you cannot see them for dust!
Parcels do get lost, but when you cannot speak with a representative and the automated answering programs just take you round in circles you can only feel you have been conned. NEVER EVER AGAIN WILL I USE HERMES
PS I have used Hermes for the last few years, sometimes there were issues, but you could speak with someone to resolve them. Never have I had a problem like this. They have seriously dropped the ball, or are so arrogant they couldn't care less!
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Dropped off parcel on 8th November. I paid extra for next day delivery. It was not collected by Hermes until the evening of the next day (9th) and since then I have no idea where my parcel is. One item in parcel was my grandson's favourite soft toy. Have phoned Hermes several times to no avail, each time waiting for over three quarters of an hour before the call was picked up. Ending up sending an official complaint on 18th November. Reply: Complaint form has been received and the complaint will be assessed within 28 days. Today, 10th December, I still have heard nothing. Appalling service and lack of information from Hermes.
Hermes offered me free cover up to £20 but when they smashed my item to the small pieces they rejected any responsibility and started referring to the small print saying "there is nothing we can do". It should be legally banned acting like this and inflicting financial damage on the people. It is literally like being robbed of something.
One star is too good for the service we…
One star is too good for the service we have received. We sent an item that we sold on eBay through Hermes only to be told they couldn't deliver it, yet the recipient was in all day!. Despite leaving messages on their automated that promised a call back (Ha! Ha!) no-one has called. It is impossible to speak to a person, the complaint line just cuts off, and their head office number simply says that they are closed. What sort of company is Martian De Lange running? Every message on their website says they are dedicated to customer service. Well they have failed dismally in this case. All we want is to speak to a human being, but clearly this isn't possible.
They lost my parcel...
It never left the drop off point.
Unbelivably bad... They couldn't find it... And didn't take responsibility for it.
Parcel to go is just as bad!
I ordered a parcel delivery on 22/11, parcel 25/11 has arrived to national sorting hub and it's a second week there, I asked several times on live chat why and what is happening, every time i get a different information - it's a glitch and the parcel is on its way or that I will get an email and update, a different a crap excuse each time! I definitely do not recommend it! Fully tracked service - this is a joke.
I waited in front 8am until 8pm for an arranged collection of parcels. They did not arrive and then sent me an email at 8.50pm saying that I was not in which was a completely untrue. I have had issues with them before. I informed the company where the parcels were going about Hermes inefficient service.
They are unreliable and worse still tell lies.
We were home all day and the driver delivered to another house 4 doors away. Luckily we knew the neighbours but there was no knock or door bell for us or the neighbour. Parcel just put in the floor & driver left! At Xmas time more care should be taken! Terrible service.
Posted a parcel containing jewellery on the 11th of nov parcel did not arrive at buyer it was showing on tracking as at customer local depot but did not move for days, no humans to speak to only auto messages so left my complaint got back to me a week later to say they Assume its lost... I put a review on about them and all of a sudden the parcel has moved back to the national sorting hub yeah I don't understand it either However it has not moved from there so not sure if its lost, or not and cannot get any money back till they decide! So no parcel, no money, no apology, nosupport, and never using this company again do not use them they don't care there is no customer service at all how they still get to operate I will never know
The parcel was dropped in the shop and never moved from there.
After 2 weeks I open the case and they took 4 weeks to tell me that it was lost.
End of story!
Unbelievable... again tried to arrange collection/delivery of three parcels. Expected collection 5 days ago... have phoned their automated phone line everyday & told "your parcel will be collected today"
Today... Hermes courier driver was delivering to us & offered to take the parcels... She couldn't as her little machine, despite scanning our labels successfully, would not progress any further, so she was forced to leave them with us. We actually felt embarrassed for her!
This isn't the first time a similar incident has happened with Hermes... but definitely our last.
We've rebooked with an alternative courier, as reliability is now paramount.
They claimed they delivered my parcel and sent a photo of it on someone else's doorstep. When I went to the local sub depot the manager at first gave me a garbage excuse until I showed him the picture then he got very rude and shut the door in my face and walked away telling me it wasn't his concern and to contact customer service. I tracked down the house where they took the picture from (which was directly across the street from me) and the lady explained to me that the driver delivered her two parcels (which she showed me) and then put another parcel down and photographed it and then put the parcel in his vehicle. When I showed her the picture she immediately identified it as the parcel she seen. He used her as delivery as a cover for stealing mine so that his GPS could show he was indeed in the right area for my delivery also.
AVOID these crooks at all cost. Pay extra and use the Royal Mail. Trust me, You'll be happy you did.
About the business
We are one of the UK's largest parcel delivery companies, with myHermes ParcelShops and Courier Collections from only? 2.79. Find out more about myHermes here
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members