They claimed they delivered my parcel and sent a photo of it on someone else's doorstep. When I went to the local sub depot the manager at first gave me a garbage excuse until I showed him the picture then he got very rude and shut the door in my face and walked away telling me it wasn't his concern and to contact customer service. I tracked down the house where they took the picture from (which was directly across the street from me) and the lady explained to me that the driver delivered her two parcels (which she showed me) and then put another parcel down and photographed it and then put the parcel in his vehicle. When I showed her the picture she immediately identified it as the parcel she seen. He used her as delivery as a cover for stealing mine so that his GPS could show he was indeed in the right area for my delivery also.
AVOID these crooks at all cost. Pay extra and use the Royal Mail. Trust me, You'll be happy you did.