I hit a wall and called support. The rep, Lisa, helped me understand how to find more information in small symbols attached to matches and persons. I suggest people call support, as they are very knowledgeable about how to get deeper into the website. Lisa also emailed more instructions, which I will review.
This website offers everything you need to get your family tree started. The best part is the customer service team in Tel Aviv. When i called for information about merging my trees, I was handled very professionaly. This gave me confidence in their Business model, and i knew i could trust these people. They stand behind their product and were very willing to answer all of my concerns.
Don't go near these people. Lied about how they could not process a refund - their system had no mechanism by which to issue a refund. 2 months of keeping after them - they have issued me a credit - like I want anything else to do with these money grabbers. Have asked for the balance of my membership to be returned. This will be a nightmare as well. Stay away!
I forgot that my free trial period with "myheritage" was expiring and that membership would be automatically renewed.
When I contacted customer services about a refund, as I did not want to renew, the service was friendly, helpful and very prompt.
The explanation of why my refund was going to a credit card number that I did not recognize was again quick and informative regarding security considerations.
Better customer service than often experienced.
AoifeD was a very pleasant, friendly and knowledgeable lady, who took time and patience to help me sort out a couple of queries. If only all Customer Services were like this, and not only open 24/7 but free calls to boot! 100% from me. Thank you very much, I am really impressed.
Colin Foster
I know by family lore, back through 6 generations. All Irish back to late 1700's. Myheritage never mentions anything about Ireland but has me at 63% English
Even some Jewish thrown in. And there is no way to talk to them to dispute. They got the money I got WTF.
Dear Pete,
I'm sorry you feel scammed and I will do all I can to help.
While you may have researched your family 6 generations in Ireland, please keep in mind that in some cases it is challenging to build a distinct reference profile for Ireland, Great Britain, and Scandinavian countries, as those are admixed with Western European DNA. Moreover, It is certainly found that DNA of populations of countries that neighbor each other are found to be similar.
As you already know, Anglo-Saxon people settled the British Isles, and they were comprised of Germanic tribes. Because of the long history of this, DNA is similar to the DNA of nearby regions. It is, therefore possible that you have a family tree with generations of relatives with proof that they were born in Ireland, but your Ethnicity Estimate shows British or even a North Europe Ethnicity instead.
In any case, your overall satisfaction along with the progress of your research is extremely important to me and I'm sorry you have been unable to get in contact with our support center.
Please e-mail me directly at rafael.vipsupport@myheritage.com so I may assist you further with your research with very high priority.
Sincerely
Rafael
MyHeritage
My automatic subscription kicked in despite me having thought I cancelled it last year. Peter handled my inquiry and explained he would need extra time to access a system which wasnt available at the time. He replied exactly when he said he would and despite finding no record of my cancellation he cancelled my subscription and refunded the premium service payment. I could not have asked for a better level of customer service.
Have been enjoying MyHeritage for close to a year now.
Had a couple of problems with 'smart' and 'record' matches not functioning properly on my site. Called support, got through quickly and spoke with a very nice TaliaG who assured me she would look into the matter. A short while later I received and email outlining the issue and making me aware that it had been fixed. Logged in and, voila, things worked as they should.
Very pleased with the site overall and my experience with support was nothing but positive.
I'm so pleased with the assistance I received today from MayaN! She was very patience, courteous, and kind, not to mention knowledgable.
I had a few duplicates in my tree that she helped me take care of. Now I know how to solve the problem by myself.
Thank you so much for your assistance!
I have been emailing My Heritage for over 3 weeks now and no one has replied to me. I like the fact they let you print family tree charts yet their search data base does not have my fathers birth or death listed. It is listed on Ancestry.com though. I keep asking My Heritage why their database isn't showing my father and I really want to subscribe but if they refuse to answer this question or even to acknowledge they are looking into it, I may be forced to go with Ancestry.com again. I guess customers just aren't important to My Heritage
Their DNA results are a scam and they will not respond to phone calls or emails. Scam company and a waste of time. I hate companies like this that lure you in to sucker punch you later. DNA is so inaccurate.
I thought ordered 1 dna kit. But apparently I ordered 2.? Came separately,with 2 postage charges. I tried to contact the company to correct this but could not. I have since been charged for a "membership " which I did not want. I have spoken to one person, they will get back to me. I have left messages and mail. Still no response. I am now $400 out of pocket. For 1 kit.
Hello KF,
I would be more than happy to assist and follow up.
Please contact me at Shane.vipsupport@myheritage.com from the registered email address of your account at MyHeritage. Please add your inquiry and in addition, please provide a direct link to this review.
Thank you,
Shane, MyHeritage Team
Following answer time consuming and confusing might take a month to accomplish. My husbands DNA didn't tell us much. All the people were distant relatives couldn't tell us anything. So we're back where we started.
My Heritage offers an in-depth coverage of family research. The site accesses many databases which enable me to follow up my ancestors. There is so many resources it is difficult to actually travel one road at a time. In order to get the best out of My Heritage, I research all that I can. And then there are a variety of reports. I can view my history in many different formats depending on my preference. I have been using this tool for a couple of years now and have recently renewed. Highly addictive. Highly Recommended.
To MyHeritage Support Jun 25
Hi there Tabea, thank you very much for the upgrade to my subscription. All is now synchronised. I have had a quick look and everything appears to be working as it should. I shall enjoy having a good look over the whole programme.
I would like to add how much I appreciated the level of care and service you have shown. It was a bit unexpected in today's environment. Full marks to your company.
Many thanks and kind regards,
William Barnes
Although the wait on the phone was not too long... I was 6th in line and it went rather quickly - about 10 minutes before I spoke to a representative. My question to him and his answer only took about 1-2 minutes (and that was because I was not on the correct screen - or it would have taken less time!) and I quickly found out the answer and am very pleased. Overall - MyHeritage has been an excellent choice for me and they are so very knowledgeable and professional and always innovative and pleasant to work with.
Dinko was professional, knowledgeable, and articulate. He answered all my questions, provided insights into how to use your products, and had a great deal of patience. Thank you for providing this assistance to your public.
Be very wary of this organization. They put additional charges on your credit card with out approval. So far in the last 2 weeks I have had $380.57 AUD in charges from this company. The full package is $215, which I signed up for, but since then an additional $171.59 has been deducted. Requests for answers have gone ignored. Overall this seems to be a fraudulent organization.
Dear Trent,
I regret to find your complaint here and we are sorry for the misunderstanding.
Your case has already been forwarded to upper management and is being handled with very high priority. I see that a full overview of the issues you report along with a full refund has been written to you on the 22nd of April.
We again offer the most sincere apology for any confusion and frustration this may have caused.
Our record shows we have yet to receive a reply from you but if you indeed have any further questions, please feel free to reply to that e-mail by all means.
Sincerely
MyHeritage
I would give Lorna 5 stars if your interpretation wasn't so effusive. She was endlessly patient, repeating her explanations as many times as I asked for and even going so far as to walk me through a step by step process when verbal explanations didn't help me. And she did this more than once and still had a smile in her voice at the end of my call. That girl deserves a raise.
I ordered 3 kits with the intention of giving them as a xmas present on 24th November. Nothing arrived and nobody seems to give a hoot about it when I contacted the customer service (after waiting in line for an hour).
I'm without a present and going xmas shopping the day before xmas.
Well done, myheritage.
Let's see how the refund will work out.
Overview
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
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Dear MyHeritage member,
I regret to learn about your experience. I'd like to investigate this personally and make it right for you.
Please contact me at john.vipsupport@myheritage.com with the details so I may assist you with this with my highest priority.
I'm looking forward to hearing from you.
Kind regards,
John, MyHeritage Team