MyHeritage

I had a problem in my program, which prevented me from adding a kin to it. The Common Questions section of Heritage Support Center had not proper answer to the mishap. I sent them a letter, described the dilemma, and after few days they fixed what was wrong.

Everything was promptly done sooner than expected. As soon as I paid it wasnt long before I received my kit. I did the kit and sent it back same day. It only took 2 weeks so it was fast. My results were a little different but after talking to customer support I understood better where I came from. Good job!

I cancelled my free trial and three days later am told they are billing me for the entire next year! I email and no reply. I call and wait 37 minutes on hold before someone drops my call and now i have to do it all over again just to hopefully (cross fingers) get my refund. Insane. No service whatsoever.

As a member I've enjoyed researching my family tree.going back to years as far as the French Revolution.

I had a basic subscription, and suddenly got an email saying I'd be automatically renewed at annual rate of $159.20! I searched all over their web site - and there was no link to cancel a subscription. I called their support number - and was told they were out for lunch! I called back an hour later and finally reached someone who said they'd cancel my account.

I am extremely pleased with a very prompt reply to difficulties I was having removing information from my family tree. Instructions given were easy to follow and apply. Instructions were accompanied by specific examples using the program... very helpful.
Thank you, I love your site and all it has to offer.

A family member of mine subscribed to a free trial of $14.95 and got a email before the 14 day trial finished saying that it was going to cost him $172
For a one year subscription that he didn't agree to. He tried logging into his my heritage account to opt out and it kept on saying password incorrect these people are total rip off's.

There are many online companies for those who are interested in their history. I have a membership with My Heritage. My Heritage is superior to all others in the area of customer support. Open 24/7, customer service associates are well trained and willing to help with any question. One of the providers whose name I will not mention just want to email processes and procedures to the subscriber. Thank you for asking.

My children bought me the DNA kit for Christmas.
Mailed it and results were posted in a month.
Problem is I had created 2 accounts with different email addresses.
Aaron at the call center in Ireland straightened it all out over the phone.
Results made for a great time at a family get together.

My original review, never happened I didn't get a refund...

Inga saw my issue and assisted me immediately. She's a wonderful employee! I was on hold briefly, then an even briefer amount of time with Inga.

I called to cancel my membership as I missed the end of the trial period and my concern was resolved in seconds! Very professional & courteous . Will definitely restart when I have more time for research

I had some privacy issues with another My Heritage user. I got quick response and excellent advice from the support team in solving the problem. It's easier now to thrust the software and persons behind it.

Contacted them via email and on Facebook to complain a link to my tree has incited me in her brothers death and used photos, one of my daughter when she was under 16, without my consent. They appear not to care about the breach of privacy and the illegal defamation of character. Steer clear.

I was a little confused about how inviting people to be members at my family tree worked from their point of view. Shimon, at Customer Support at myheritage.com, responded promptly and provided a very clear, unusually thorough explanation. His answer provided detailed step-by-step instructions with illustrations. So that was very easy to follow. I was very impressed.