MyHeritage

I was ordering a DNA kit as a birthday present for my friend. I paid 20$ extra for fast shipping but He still didn't get it for almost 17 days! And nobody contact me! Worst experience ever! Do not recommend it!

I was having issues with using Sync. I am sure the slowness is due to my internet which at times works at a snail pace (AT&T DSL). However when trying to sync the sync would get stuck on Step 4. I contacted tech support who emailed to me clear step by step instructions on how to resolve the issue. Worked like a charm! Thank you Tech Support! I am back on track now. The only thing needed is a more prompt reply. I give you a 9 out of 10 score.
Bill

Had a problem with the login credentials to my own family tree on MH getting confused with my login to a friend's site. It happened when I was forced to change my own e mail address, and the order of my subsequent actions caused the problem. Samuel was fantastic. I felt understood, cared about, and he was able to tell me (not a well-accomplished internet user) how to go about fixing the problem. I needed action on the part of MH to fix the problem completely and Samuel stayed on top of things and helped me through that as well. Have had excellent experiences with other customer service people at MH, including Marianne, who was outstanding as well and went far beyond my expectations. Nothing but praise for this company!

A well disguised scam. Avoid the " Free trial" at all cost. Unless you just looking around for a few days and get out of this thing as fast as you can! Your card will be charged as soon as this friendly free trial ends. The scam relies on people loosing track of the number of days you had the "free trial" then they pounce on your credit card! There should be a law against this form of scam. Let's face it most info on family can be found without using My Heritage!

Samuel in support is the most patient and helpful person I have met.
He really did everything he could to solve my problem. My problem was that all my communication suddenly stood in English even though my main language was Danish.
After many correspondence and requests to send various files, he eventually had to quit and send the problem to technical support.
Here it went a little wrong. They may have done something, but I never heard from them, but my problem was suddenly resolved and that was really my wish so ---

I recently left my negative review about this company (below), and you can see how quickly they responded. I'm still waiting for a call, email, etc. Smoke and mirrors, my friends, smoke and mirrors. Any other reputable company might charge you for one month, but NEVER $119 for a year's membership... unless, of, course, that's the only way you can stay in business.

The data sources are not complete and are rubbish! I can't even find my own birth record, my mother's birth record. Immigration records are scant also and don't return hits - whereas this information is out there! The hits I initially saw that drew me in to use the site were actually hits from a relative who had logged in and created the simple family tree (that they prompt you to do when you come to the landing page!) They then use that data manually entered to expand their hits but really its a scam. Also beware, you find out that a lot of the features and services are on tiered membership - so in order to use them you have to pay more for premium services. Overall this is just a manual family tree builder (difficult to navigate as others have mentioned) and the data records they source are not complete! Not worth the money by any means.

My experience with the team is very positive, they helped me, even when a problem was very complicate. When I need MyHeritage support team I call them!! They are knowledgeable, helpful, patient and very friendly. They take the time to answer your questions.
I am happy to be a member of MyHeritage, it is user friendly and not complicated. Of course there are always some issues to take, but who is perfect.
I have met, thanks to MyHeritage, my ancestors, family and a lot of knowledge gained with my familyhistory. I feel a lot of respect for my ancestors who often lived in deplorable conditions.
I like to say: Keep up your good work MyHeritage, all praise and thank you very much....

I wanted to match my MyHeritage DNA results with those of a person who'd obtained her DNA analysis through her Ancestry account. After listening to a tune being whistled for 25 minutes ["you are place number 14" etc] the consultant did her best but only produced a long-standing and low-grade [0.3%] match. I am absolutely certain that the Ancestry relative is my direct cousin, once removed. I was told that if the computerised "logarithms" didn't throw up a match, there was no point in transferring MH information to Ancestry platforms, or vice versa, any further. I'm disappointed. It leaves my dubious about MH capacity and about their business confidence in co-operating with competitors on the global IT stage.

I made an initial error in entering my email address into my account. I then could not log on. The MyHeritage support service and many other departments requires the account number to contact them. While this is clearly a problem for a new user with no account number I did manage to call the sales group and within minutes my issue was resolved and Nicole was extremely helpful in getting my account information corrected and assisting me in getting logged on. Thanks for a job well done!

I was a happy paying Myheritage customer for years. Recently I discovered a search malfunction on their site and contacted support to get it fixed. Unfortunately their support turned out to be a scam. Any time I called representative checked my concerns and confirmed it looks like a bug. But then the ticket #******* raised got to "next level" of support that could never help. After a month of email exchanges they finally reproduced the problem (and I clearly indicated steps to reproduce from the very beginning). Afterwards they said that I am doing it wrong and provided a different steps that should work. I checked and it did not work either. I told them that it does not work and they stopped answering my emails. Next step would be to ask for a refund of my subscription price as they clearly don't fulfill the contract.