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MyHeritageReviews 6,486

4.2

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Argentina
1 review
0 helpful votes
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Muy recomendable
July 2, 2025

De todos los soft para genealogía que he visto, este es el mas intuitivo, facil y visualmente atractivo de todos.
Sumado a los descubriemientos automaticos dentro de otros arboles de MyHeritage u otros asociados, hace de este soft el mejor.

Date of experience: July 2, 2025
New Jersey
1 review
0 helpful votes
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Have made several connections with overseas relatives. DNA results/matches keep growing.

Date of experience: July 2, 2025
GB
1 review
0 helpful votes
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I have found My Heritage to be a great help in building my family tree and adding information and data on a daily basis. There is so much data available and I have traced many family and friends still living.

Date of experience: July 2, 2025
Virginia
2 reviews
0 helpful votes
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I have had a fun and fulfilling time creating my MH Family Tree. There is so much information there, and I have only scratched the surface of what is available. I find the cross referencing to other MH trees and information extremely helpful. I also like that MH references other geneology sites so that you can compare and verify information.

Date of experience: July 2, 2025
Sweden
1 review
0 helpful votes
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Många roliga upptäckter
July 2, 2025

Har hittat många för mig okända släktingar och dessutom träffat en syssling

Date of experience: July 2, 2025
Michigan
1 review
0 helpful votes
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Great resource
July 2, 2025

It's a great recourse to find family members generations back..

Date of experience: July 2, 2025
Finland
1 review
0 helpful votes
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This service is good and versatile. Been using it on a weekly basis for about 10 years. The community and ability to share tree information with others is excellent, the DNA sample and its many forms of utilization are great and for me, managing the family tree of 30.000 persons with the Builder Application has been vital. Strongly recommend if you use Windows. For me, moving on to Linux, it's a pain to find a similar solution that works in that.

Date of experience: July 2, 2025
Massachusetts
1 review
0 helpful votes
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So disappointed
July 2, 2025

I was centralizing all my research with MyHeritage. It had everything. Tree, records, and DNA. Then you halted the ability to upload DNA from other sources. I get you want to make money but you should just charge for uploads. Those of us with relatives who passed can now no longer centralize anywhere. So now I will do that at gedmatch and I am indifferent to MyHeritage vs anywhere else. It was your DNA tools that mattered.

Date of experience: July 2, 2025
Canada
1 review
0 helpful votes
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DNA
July 2, 2025

None of the people listed as being related to my husband on his DNA test could find a connection to his family, and that is disappointing.

Date of experience: July 2, 2025
NL
1 review
0 helpful votes
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Stamboom
July 2, 2025

Goed en mooie weergave en ontdekkingen. Zag graag meer info van directe familie.

Date of experience: July 2, 2025
Texas
1 review
0 helpful votes
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Not user friendly
July 2, 2025

Too hard to use or understand, lost my dna data. Didn't understand site

Date of experience: July 2, 2025
Canada
1 review
0 helpful votes
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Message received
July 2, 2025

I was so pleased that after I had left a message to be contacted, I received a phone call the following day from a young man that was very helpful. He walked me through the My Hertiage plans and with his help I was able to decide what plan would be good for me.
I also rec'd a discount as well. Thank you

Date of experience: June 24, 2025
Germany
1 review
0 helpful votes
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Man erhält Informationen zu Verwandten, die in Vergessenheit geraten. MyHeritage lohnt sich.

Date of experience: July 2, 2025
GB
1 review
0 helpful votes
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Excellent!
July 2, 2025

I appreciate MyHeritage as it is very user-friendly. I can easily keep track of the DNA tests of my family members that I manage, and I can investigate our **segments** which tells me a lot about our family history. When I have had questions, I have found the MyHeritage team to respond in a timely and friendly manner. Thanks MyHeritage!

Date of experience: July 2, 2025
GB
1 review
0 helpful votes
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Benson Ancestry Journey.
July 2, 2025

Very interesting indeed. Especially finding relatives, from several generations in the past and in locations I wasn't aware of. Some of their occupations also very exciting.

Date of experience: July 2, 2025
Canada
1 review
0 helpful votes
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Quality site
July 2, 2025

I find that My Heritage is a top site for family research. I have received many emails from My Heritage that correspond to my research. As a person there told me, the more research I do, the more suggestions I will receive. The suggestions are often right on point and have helped me find family members I was unaware of. I have, from time to time, spoken to staff at My Heritage, and I can say that they are not only helpful, but polite and friendly. Unfortunately, I did not renew my subscription this year; certainly not because I didn't want to. I made a choice based on the financial resources I have. If you are considering joining, I highly recommend it.

Date of experience: July 2, 2025
North Carolina
1 review
0 helpful votes
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So much enjoyment
July 2, 2025

I very much enjoy learning about my family, extended family and even those in my church family. So much history has been opened up to me. I better appreciate the culture and Heritage that has been handed down to me. MyHeritage has made it easy and fun to discover facts about those that I have only heard of from Grandparents. This is a wonderful and enjoyable way to preserve my family history. At our family reunions everyone enjoys the things I have found and I have referred several to join MyHeritage.

Date of experience: July 2, 2025
Ireland
1 review
0 helpful votes
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I started with little knowledge of my family and genealogy. I have made many interesting discoveries and connections. It takes time, but if you are interested, it is worth it.

Date of experience: July 2, 2025
Italy
1 review
0 helpful votes
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All ok
July 2, 2025

All ok, i liked the work. Besides, i had a login a problem but it was resolved. Non so good to write all this characters, i'm shy

Date of experience: July 2, 2025
NL
1 review
0 helpful votes
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Valt tegen
July 2, 2025

Voortdurend dezelfde discovery. Wegklikken en dan weer snel dezelfde discovery terug.
Weinig nieuwe meldingen. Wel heel veel oude meldingen. Oud uit vorige eeuwen…heb ik niets aan.
My heritage is te duur voor wat het opleverd

Date of experience: July 2, 2025