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MyHeritage

Overview

MyHeritage has a rating of 4.3 stars from 4,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 1st among Genealogy sites.

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How would you rate MyHeritage?
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Belgium
1 review
0 helpful votes
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Beste stamboomsite
February 13, 2025

Super gemakkelijk in gebruik, zeer duidelijk en overzichtelijk en documenten kunnen toegevoegd worden ter staving van de data

Date of experience: February 10, 2025
Spain
1 review
0 helpful votes
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Pedido no recibido en domicilio
December 21, 2024

Ya había hablado con una persona para solucionar el problema. Pero la cosa acaba de empeorar porque ingresé en mi cuenta el dinero para las compras navideñas y me acabo de encontrar con que no puedo pagar porque me han pasado un recibo de 119'79€ y además ese dinero está retenido. No puedo finalizar las compras. Así no. Por lo que anulo lo tratado con la persona con la que hablé y cancelo todo. Que me devuelvan el dinero del pedido y que anulen el recibo de 119'79€. Y ahora mismo además. Pero qué mal todo.

MyHeritage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 11, 2024
Dean A. MyHeritage Rep
5 months ago

============== Español Traducción ==============

Cara Carla,

Gracias por tus comentarios.

Entiendo que has tenido una experiencia frustrante con el cobro y la retención de fondos en tu cuenta, especialmente durante la temporada navideña. Lamentamos mucho las molestias ocasionadas. Nos gustaría ayudarte a resolver esto. Por favor, contáctanos en vipcare@myheritage.com.

Por favor, asegúrate de incluir un enlace a esta reseña como referencia para nosotros.

Gracias por adelantado.

Atentamente,
Samuel
Atención al Cliente de MyHeritage

============== Original English Message ==============

Dear Carla,

Thank you for your feedback.

I understand that you had a frustrating experience with your account being charged and funds being held, especially during the Christmas season. We are sorry for the inconvenience. We would love to assist you in resolving this. Please reach out to us at vipcare@myheritage.com.

Please make sure to add a link to this review as a reference for us.

Thank you in advance.

Sincerely,
Samuel
MyHeritage Customer Care

New Zealand
1 review
0 helpful votes
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I am happy and now I just wait for my result
November 28, 2024

Slow to receive but it was not a big deal. Can't wait to see my results

Date of experience: November 18, 2024
Finland
1 review
0 helpful votes
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You don't wan to know this sentence
November 22, 2024

All smartmatches are behind paywall...I took premium and get nothing? I got more information from Geni via "record match".

Date of experience: November 12, 2024
Dean A. MyHeritage Rep
6 months ago

We understand your frustration regarding the access to Smart Matches™. While viewing Smart Matches™ is free, confirming them or contacting the owner of a matching tree requires a Premium or PremiumPlus subscription. If you have a Premium subscription and are experiencing issues, please reach out to our support team at vipcare@myheritage.com from the email registered to your account, and we’ll be happy to assist you further.

Kind regards,
Henrik,
MyHeritage Customer Care Team

Netherlands
1 review
0 helpful votes
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Super programma
May 12, 2025

Het is wel duur voor mij nu ik aow heb ik denk ook eerst te stoppen 🥺

Date of experience: May 12, 2025
Canada
1 review
0 helpful votes
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D'hier à aujourd'hui
February 13, 2025

Facilité de retrouver des ancêtres facilement. Je veux tout savoir de ceux qui ont bâti notre lignée

Date of experience: February 10, 2025
Germany
1 review
0 helpful votes
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Sehr hilfreiches Programm
February 13, 2025

Mit MyHeritage ist es mir gelungen, Spaß an der Ahnenforschung zu bekommen. Guter Aufbau, interessante Informationen über Vorfahren und die einfache Bedienerführung.

Date of experience: February 10, 2025
Mexico
1 review
0 helpful votes
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Sensacional.!
May 12, 2025

Me ha encantado el poder acceder a datos de familiares que no sabía ni que existían.!

Date of experience: May 12, 2025
Hungary
1 review
0 helpful votes
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Nagyon tetszik az oldal, könnyű használni.
February 13, 2025

Nekem könnyű volt belejönni az oldal használatába. Szerintem kiváló. Egyetlen hátránya, hogy az ára kicsit húzós.

Date of experience: February 10, 2025
France
1 review
0 helpful votes
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Suivi général
February 13, 2025

Suivi de recherches très apprécié
Juste un petit soucis concernant les doublons difficultés à les supprimer

Date of experience: February 10, 2025
Massachusetts
1 review
0 helpful votes
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Family importance in the settling of America
November 7, 2024

My direct ancestor are very important in the first settlements in America AND the settlement of several future states. They are some of the first to settle beyond the Appalchain Mountains

After more than a fifty year search I found direct ancestry with the settlement of Jamestown, VA.
My direct ancestor was the great hunter, soldier and carpenter for the colony AND was the brother-in-law of leader of the colony john Smith. At the same time my Native American ancestry was confirmed with a direct connection Chief Powhatan.

I also found direct ancestry to the first settlers of Plimoth colony, Massachusetts 16

I found direct ancestry to most of the Scottish King and royalty. Direct ancestry to several English Kings and royalty.

Found direct ancestry to the King of Norway, Sweden and Denmark

Found direct ancestry to A Spanish King

My direct ancestry to royalty in Ireland, Wales, Germany, Holland and Belgium.

As a historian these discoveries are ABSOLUTELY AMAZING.

Date of experience: October 28, 2024
GB
1 review
0 helpful votes
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WOW I did not know that! What a surprise
November 22, 2024

Its like diving into your family history and finding little gems that you didn't about. Its great

Date of experience: November 12, 2024
GB
1 review
0 helpful votes
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Brilliant
November 22, 2024

Love it.it's great to find new members of the family. Finding where ancestors are born the dates

Date of experience: November 12, 2024
Netherlands
1 review
0 helpful votes
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Zeer verrijkende hobby!
February 13, 2025

Je krijgt nauwkeurige informatie over de stamboom van je familie. Ook veel foto's kunnen opslaan.

Date of experience: February 13, 2025
Germany
1 review
0 helpful votes
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Sehr schnelle Antwort, hilfsbereit.
April 16, 2025

Ich hatte schon oft um Hilfe gebetet und es kam sofort. Ich bin sehr zufrieden!

Date of experience: April 16, 2025
Switzerland
1 review
0 helpful votes
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Das beste programm
February 13, 2025

Sehr einfache und gut zu bearbeitende anzeige. Arbeite schon viele Jahre damit und bin sehrzufrieden.

Date of experience: February 10, 2025
Finland
1 review
0 helpful votes
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Olen löytänyt ennestään tuntemattomia sukulaisiani. Sekä on selvinnyt että tuntemistani ihmisistä moni on minulle sukua.

Date of experience: February 10, 2025
Argentina
1 review
0 helpful votes
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It's a very complete site
February 13, 2025

El formato es muy completo aunque de a ratos, al ir creciendo el árbol genealógico, me cuesta ubicarme en el mismo

Date of experience: February 12, 2025
Germany
1 review
0 helpful votes
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Es ist sehr einfach mit My Heritage zu arbeiten.
February 13, 2025

Es ist sehr einfach.My Heritage unterstützt sehr stark und ist eine große Hilfe.Es gibt dort viele Möglichkeiten seine Verwanten zu suchen.

Date of experience: February 10, 2025
Sweden
1 review
0 helpful votes
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Min historia
February 13, 2025

Jag har fått mycket mer nu än jag visste förut om min stora släkt och var dom finns och dom är utspreda på flera ställen.

Date of experience: February 10, 2025