MyHeritageReviews 6,474

I just subscribed to My Heritage for their "Premium Plus" package. After subscribing, I found that what you get for a subscription is just more storage. If you want access to actual records, it costs another $100. The whole of their marketing is very misleading.
When I called their customer service, I heard what sounded like a radio in the background

All in all, a rather shabby operation. Records may be good but the entire operation is set up to fleece customers

I have been using MyHeritage FTB (Family Tree Builder) for a number of years. I have always gotten excellent support when ever I had a problem. I used MyHeritage FTB software before the Sync feature was available to Sync FTB with the online website. When the Sync feature became available I noticed that when I added a photo into FTB it would upload to the online website to 3 albums instead of the two albums (the one I selected in FTB and the Recent photos album).
I contacted MyHeritage Support and Shlomi in the support team was assigned to my problem. Shlomi ask me to recreate the 3rd album in FTB and delete the 3rd album from the online web and add the photos that were in the online website 3rd album to FTB and let FTB upload the photos in to the new album that FTB created. This procedure solved my problem. I am very grateful for the support that I have always received from the MyHeritage Support Team.

I have been working with My Heritage for two weeks. It has been such an exciting experience for me! After a very slow start, I wrote with some frustration to the help center questioning the cost value of the website. I received a very cordial reply with tips and explanations for moving forward. As of yesterday, I had found ancestors back as far as 25 generations. What a valuable resource to create for my children and grandchildren. I could not be more pleased.

You have to ask yourself if many of these reviews have been written by marketing staff especially as the company is doing a publicity push!

I have been with MyHeritage since 2008 and am about to close my account. My reasons:

1. Customer service extremely slow or don't reply at all.
2. Once your data is uploaded to the site, navigating a family tree becomes a labourious task online.
3. Security settings set by the user to protect information have mysteriously changed on two occasions.
4. There are more cost effective alternatives with better features and more professional interfaces.
5. My perception of the company as a long time user is that they are more interested in your money than customer service.

Here I go again with praise for My Heritage support team.
I had a problem with the synchronization of my family tree with the online site. First I wrote them, then discovered they have a toll free telephone number with 24/7 service, so of course I called. Between Connor & Jonathan we quickly had the problem solved. They emailed me instruction to follow, which I did & was up & running as it should in no time flat.
Needless to say I was very pleased with the service provided by two knowledgeable & courteous young men.

HORRIBLE! I signed up for a free trial - the next day when I tried to sign on, it wouldn't accept my username and password. Emailed the company - they keep sending me temporary passwords to sign in with - none of them work. My last email to them requested that they cancel the free trial right away. Their response was to send me yet ANOTHER temporary password, which didn't work. I can't cancel my trial subscription because I can't get into my account to cancel it online! And there's no number to call. I will keep trying - but very, very frustrating. I can't believe how much time I have had to waste trying to resolve this issue, and I'm no closer to doing so than when I started. DO NOT DEAL WITH THIS COMPANY!

Hi fellow genealogists!
I have been using "My Heritage" for the last four years.
Since the moment I realized that if I would't start constructing a family tree a. S.a. P. valuable family history would be lost for ever, there would be nobody around who could identify people in photographs; in short the past lives of my ancestors would be as if they never lived.
I tried various programs and decided to take out a basic subscription with "My Heritage". I have never regretted it and I soon found that the basic program wasn't enough and I upgraded.
I have found new family I never knew I had and my contacts with a larger circle of family are a lot stronger than ever.
Hope to use for many years to come and would recommend to everyone especially due to great customer support.
Jeffrey

I'm using MyHeritage for several years and always with great pleasure. It's easy to use, i never really needed the support team. And now there is also a Mac version of MyHeritage Family Tree Builder. With the same look and feel as the Windows version. That's a great achievement, everything is at same place as in the PC version, so no searching. It's there where you think it is, fantastic. I think it's even better then Reunion and its for free and is support you language. So what you need more.

Great Job.

Today I encountered a problem finding the All people list in the usual place on the Home page under Family Tree options.

I called the Help Centre and after a short wait, was answered by a friendly representative, who guided me with ease to the new updated position of the All people list

I was then able to continue my work on the site without a hitch

Cheers and thanks again for the prompt assistance

Toni Ziv

Har använt My Heritage i 2 år. Allt har fungerat bra.Men plötsligt stod alla nya personer som jag lade in som "Okänd " i släktträdet. Jag mailade till supporten och snabbt fick jag svar och en utförlig beskrivning hur jag skulle göra, från Jonas. Det tog lite tid för mej, eftersom jag inte är så datavan. Men det lyckades.
Det negativa som jag kan se, och inte riktigt förstå varför är: Att man måste köpa ytterligare ett abbonemang "World Vital Record " för att kunna se alla uppgifter. Jag har ju redan betalat för My Heritage. Ulla.

I have been using MyHeritage and Family Tree Builder for a few months now; before that I was totally new to the world of genealogy and now I am totally addicted - it is a fascinating journey through time!

I had a two-week free trial on another genealogy site, which I found excellent but it was more expensive than MyHeritage, which I find nearly as good.

When I haven't been able to find an answer on FAQ or Help, MyHeritage support has helped me with the problem.

My one of two complaints is that when MyHeritage give a historical record match, it turns out to be like a smart match, whereas the other website I used gave easy access and historical matches to actual records such as passenger lists, birth, marriage etc. The other is that I have really struggled to find people in the UK and South Africa on MyHeritage.

I have used My heritage for a couple of years and I really like the way it works with all the matches even if a lot of them are irrelevant. Lately I had a problem with dissappering notes but I got immediate and correct help from the support. The only thing I miss is that it is not available for Mac.