MyHeritageReviews 6,474

I like the fact that one can upload a GEDcom for free. Here are the instructions:

http://helpcenter.myheritage.com/Family-Site/Family-Tree/**************/How-do-I-upload-a-GEDCOM-file-to-my-family-site-on-MyHeritage.htm

What I didn't like is the fact that only part of my GEDcom is viewable for free. Another thing I do not like is that even though MyHeritage says they will bill you annually if you do not have a debit or credit card. But once the process is finished, MYHeritage asks you to then download the form, print it out and mail it in with your annual subscription. This is deceptive.

They charged me after my free subscription had run out, dispite the fact i just forked out over £120 quid on a premium package, before my trial had finished. I am still waiting on a email back, they also only seem to have one phone number which is really hard to find and even harder to get through to a real person. I expect i will get a responce after my 30 money back guarantee is up.

I was searching for a long time a good way to create a Family tree... I just started to write down notes on paper... when I try out searching on the web. After trying 2 or 3 websites (that not satisfied me since the first 10 minutes I used), I found out MyHeritage!
This was really well made, easy to use, and I liked a lot the graphic design! I liked that I could have control of everything by moving with the mouse or zoom in or zoom out over each person added etc.
Also, great support center, they try everything to help you if you can't understand something!
I'm very happy and totally satisfied! Thanks!

As a public member I am entitled to use, a family tree which is fantastic, as I can now keep track of all of my tree. The only thing that I cannot understand is why, I can only put on their private site, I only have 250 people. I cannot see private family trees. Which does not worry me, as I love doing the research, it is just a great rush, when you find out information, and it leads you some where else. But the paid members can not see all of my Tree, as it is not online, well guess it is their loss. I am happy with the site, as it assisted me when I was having trouble with a few issues. So public member, or paid they still help you. They are slow on the uptake, but they do get there patience is the word, with whom ever you deal with.

I have been using software by 'Family Tree Maker' and decided to also now tryout MyHeritage as an alternative way of communicating with family tree members. The feature of adding pictures makes the site so much more personal. It didn't take long and I bumped into my limit of 250 individuals even though I restricted entries to direct ancestors, my siblings and their children as well as grandchildren. The site keeps me up to date on various events so that I don't miss important dates. It would be nice if they would increase the limit of individuals before you need to upgrade to the premium version. The online help was also appreciated for their quick response to any question I had.

Past two years I am gathering family history because I want to write a family chronicle book.
MyHeritage's Family Tree Builder is suitable for me and a year ago I upgraded the software to the Premium version. It is a great tool and it provides a lot of good features. Unfortunately, all the features are not always suitable for some regions and I have to use local search engines and data. In some cases I am limited with knowledge of language ( for example Romanian or Hungarian). In Smart Matching process there are huge numbers of matches mostly adjusted for US, Canada or UK.
Therefore, I often use other genealogy tools too, read newsletters and so on.
In the case I needed an advice of MyHeritage Support's team completely satisfied my needs.

My experience with MyHeritage Family Tree Builder since over five years is great. The features I appreciate the most are the chances to publish one's tree on web, to attach plenty of photos to a person's profile and to combine the photos to other person's profiles, too. MyHeritage offers a technical support, which recently solved a problem that according to them was an issue related to an update of Internet Explorer. The support service seems to be very professional, but not very rapid.

If happened an accident to me, I deleted my trees in My Heritage. But I get very quick help and get back my trees. Now my trees are as earlier and I can work with them again.

Just a word about support: They really do get back to you and are dedicated to solving your (or their) issues. Their first level support on my first contact sort of missed the point of my question and sent me some boilerplate documentation indicated that he hadn't read my question, but after I got through to Shlomi, the responses were prompt and excellent. I even got responses early Sunday morning, and on a holiday--exceptional service!

This service is much cheaper than Ancestry.com and I find it much more functional as a tool for collaboration with other distant relatives. The 'smart match' function is a great efficiency once you get the hang of it, allowing you to share labor with others and quickly go back hundreds of years. While the software is still in beta form in many ways, the staff is very helpful in working out the kinks. It's a win-win because they help us use the software while we help improve the product. When I hit a bug, a staffer spent 45 minutes with me and we were able to overcome it. Other than that one bug, everything has been smooth sailing, and the cloud and local backups make my data safe.

I have found the Support team to be most helpful, in particular in downloading a GEDCOM tree to the Family tree builder. The team member stayed with we until I was completely satisfied the the download was successful. The FAQ' are quite helpful in managing my site.

The data sources are not complete and are rubbish! I can't even find my own birth record, my mother's birth record. Immigration records are scant also and don't return hits - whereas this information is out there! The hits I initially saw that drew me in to use the site were actually hits from a relative who had logged in and created the simple family tree (that they prompt you to do when you come to the landing page!) They then use that data manually entered to expand their hits but really its a scam. Also beware, you find out that a lot of the features and services are on tiered membership - so in order to use them you have to pay more for premium services. Overall this is just a manual family tree builder (difficult to navigate as others have mentioned) and the data records they source are not complete! Not worth the money by any means.