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MyHeritageReviews 6,306

4.2

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

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Israel
1 review
1 helpful vote
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The best genealogical site on the web, easy to use, user friendly interesting to start working with it and enjoyable to all members of the family, you can find family you did not know about and let them come to your circle and join your family tree, everybody can share pictures, comments and events and get in touch with all the rest.

Date of experience: June 25, 2012
GB
1 review
14 helpful votes
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They hold your details as it is a family tree. For me they are holding too many details none of which i gave them. I have asked them more than once to remove the surplus details but up to now they have either refused or now they ignore my emails.

Date of experience: March 11, 2010