MyHeritageReviews 6,486

For several years, I have been using MyHeritage, and I want to say that they offers an absolutely professional high-quality product that is constantly being improved. In addition, with an excellent level of support, and a friendly and attentive team.
Over the course of several years, I contacted support on various questions several times, and each time I received the detailed necessary assistance in the best way. They even managed to solve my complex problems that others could not solve.
Summing up:
- MyHeritage provides an absolutely high quality product
- I made several important discoveries from my family's history, which I did not even suspect about
- This product is constantly being improved
- This product is reliable and accurate, and for all the time I have not had a single failure
- Well-organized, professional, fast, attentive and friendly support service
- Affordable price. In addition, sales are regularly held, and those who wish to save money can get an excellent product at a good price.

I had the opportunity to compare MyHeritage with others, and MyHeritage proved that they are the best. I recommend.

Run a mile from this company. I cancelled my payment method and i have just discovered that they have somehow illegally accessed my account and taken 244.77 from my bank without any authority to do so. No email address everything bounces back. So I phoned them. I was asked for the last 4 digits of the card that was billed I told them and they immediately said that was not the card they had on file which would be correct I cancelled that card to ensure that they could not do what they have just done. Highly suspect behavior do not do any business with this company or if you do then expect that they will access your account and take your money

I talked to two very polite, knowledgeable agents (Mike & Patrick), who were very willing to help me solve an account problem. Their simple explanations and instructions helped me solve my issue quickly without any problem. As a retired Customer Service Rep with over 40 years on the job, I appreciate great service when I get it, and these two gave me great customer service. I hope My Heritage knows what great men they have in these two CSRs!

Canceled my trial period only to have MyHeritage take a subscription fee out of my bank without my knowledge and failed to activate that I had cancelled within the 14 day period and then when I complained she said that I must have had a past account with MyHeritage and they got confused between the two (I was some years back a subscriber but that was cancelled years ago) and withdrew my money. It is not my fault they got confused and she said it was after the 14 day trial. Wait a minute I cancelled this trial period within the subscribed 14 day time period using the cancellation agreement and it is not my fault that MyHeritage computer or staff got it wrong. I have been a disgusted subscriber since before Christmas but due to a glitch in their system I cannot use the account because they failed to give me an account number that works I still cannot use this unwanted account even after she gave me a new number which also failed to open my account what seems to be an imaginary account but I feel since they have taken my money that at least I should be able to use this account. Oh by the way I am deaf and use the mail and message services through my wife who does not get confused easy as I do but they want me to ring them and they will not listen to my wife. So you be the judge seems MyHeritage just stole my money for services not rendered in my case and will not at least be descent enough to supply me with an account number which will enable me to use the services I have reluctantly paid for. I am worried that they will wait and then take more money out of my account using this same excuse.
John Ralston

Both my husband and I sent of DNA kits. Matches and communications are now all coming through in a totally foreign language - could be Arabic Russian. Who knows. I have sent copies to support in December and January. As I had not received any replies I requested all communications from My Heritage to cease. Totally ignored. Received another match on Sunday in foreign language. Phoned uk support number. Just a voice not a person. Useless. I emailed support again today and received a reply in this foreign language. I am also now getting lots of weird emails in this same language. It is very worrying.

I use geni.com for my family tree, which goes back about 800 years on both parents lines. All origins are from England. Myheritage results indicated Irish, Scottish and Welsh origins as well as western Europe. English origins were stated as zero percent. My daughter did her testing through 23andme, which showed 76 percent English origins and less than 10 percent Irish, which matches what we figured from my wife and my geneologies. I feel ripped off, had to cancel the transfer of results to FamilyTree and ultimately geni.com. I'm going to redo with 23andme.

I initially started w/ a $99 plan over five years ago. In January I was billed $299 for their most expensive plan. Going into my account, there is no way to reduce your plan or select a new plan. They automatically renew you into their highest plan w/o any discussion or notice. This is one of the worst tactics on how to make more profit. I am disputing my claim and hope to change services. Buyer beware... you will be taken advantage of in your billing.

Do not fall for the 14 day free trial! Cancelations are disregarded, then they attempt to auto renew a supposed subscription. Their contact information makes it next to impossible to speak to a representative. BEWARE. Keep records of all transactions.

Even information I did receive about near relatives was incorrect and irrelevant. Information I was originally seeking (public record) was not available. Kept asking me to upgrade($$$)!