- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Both my husband and I sent of DNA kits. Matches and communications are now all coming through in a totally foreign language - could be Arabic Russian. Who knows. I have sent copies to support in December and January. As I had not received any replies I requested all communications from My Heritage to cease. Totally ignored. Received another match on Sunday in foreign language. Phoned uk support number. Just a voice not a person. Useless. I emailed support again today and received a reply in this foreign language. I am also now getting lots of weird emails in this same language. It is very worrying.
Patricia M.'s review of MyHeritage earned 2 Very Helpful votes
Patricia hasn’t received any thanks yous.
Patricia doesn’t have any fans yet.
Patricia isn’t following anybody yet.
Empty.
First they sell you a plan that does nothing and the rest is freeking expensive on to the plan...
Extremely disappointed with this service, I sent my DNA test in January and have still have...
Dear Patricia,
I am sorry to see that you are experiencing issues. Please try the following that may be able to solve your problem. If you need to change your site language, click on the language selector in the upper right corner of the screen.
In the pop-up window, click on the language that you want the family website to be displayed in. This selector can be found on every page at MyHeritage.com.
If you have further questions, please email me your account details (account ID number or registered email address) via john.vipsupport@myheritage.com and I will be happy to personally assist you.
Kind regards,
John, MyHeritage Team