MyHeritageReviews 6,486

MY original complaint was two fold: Myheritage would not load. Had to re-install. EVEN the backup GED files were deleted preventing using my tree! That's 2 hacks in such a short time! Not going to check others until I attempt to use them. I told you about the double even triple reboots I did to get back to normal. Plus, I had 10 trees and needed to delete 9. That was the first response to solve by you.

What I have learned mostly by my own indirectly is one issue I have is trying to use more than one computer to access builder and online site by my desktop and my PC laptop. Now, I am not sure what must be the proper operation actions considering this. It seems sometimes I must again import my latest GED file to continue as each time I try to use builder it wants me to attempt to load a file which is an old one having 2699 relatives whereas the number is 2723. Basically, I was able to recover from my previous problems but not a form of confusion continues each time I use either builder or access the online site.

Judging the assistance I received did not approach to solve my issues in a logical structured way. First, I complained I could not function with MyHeritage. That was my primary complaint. Second, was the issue having 10 trees and I didn't want that many. They contacted me the first time only referring to the multiple tree issue which was minor. Later, a different person attempted help. Then one suggested another method which did work in allowing me to function with the builder program.

I feel the aid I received was rather haphazard. Courteous. Friendly. But not comprehensive. They didn't really ask questions to learn possible personal actions such as using 2 different computers.

It wasn't until SOPHIE? Put together a well thought out multiple action plan which was what I had expected to be proposed from the beginning.

Sincerely,
Robert Harrison

Schneller telefonischer Service, vorab Hilfe kam schon per E-Mail. Statt schnell abgefertigt zu werden hatte ich eine dreiviertel Stunde mit der Hotline telefoniert und konnte meine Fragen zu allen Themen stellen und habe sie sehr verständlich beantwortet bekommen. Ich kann MyHeritage nur empfehlen. Ich nutze die Online Version, die offline Software und die App. Läuft bis auf kleinigkeiten sehr gut und zuverlässig. Aus meiner Sicht die Beste Möglichkeit seine Ahnenforschung zu verwalten.

As an OAP, with very limited knowledge of computers, when something went wrong I found it very difficult to put it right again, so I had duplication's as well as other confusing problems, and often when I tried to fix them I made them worse. It became very frustrating.
When finally I made contact with Camilla at My Heritage, she really put my mind at ease, went through my problems individually, and had great patience with me, she finally got me back on track.
So I would sincerely like to thank Camilla, for all her help.

I was a happy paying Myheritage customer for years. Recently I discovered a search malfunction on their site and contacted support to get it fixed. Unfortunately their support turned out to be a scam. Any time I called representative checked my concerns and confirmed it looks like a bug. But then the ticket #******* raised got to "next level" of support that could never help. After a month of email exchanges they finally reproduced the problem (and I clearly indicated steps to reproduce from the very beginning). Afterwards they said that I am doing it wrong and provided a different steps that should work. I checked and it did not work either. I told them that it does not work and they stopped answering my emails. Next step would be to ask for a refund of my subscription price as they clearly don't fulfill the contract.

My phone issue and Subscription issue was resolved was exceptional! All was resolved! Thank you Shayli and Kayleigh!.