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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Good afternoon, I want to congratulate you for such an excellent job, it seems incredible to me to be able to gather a great family in one place and all with the help of you, we are very happy with the tree and we hope that you will continue collaborating with us as until now. Thanks a lot.
Follow up support was very quick and helpful I look forward to the journey of trying to unravel my family history
Erg goed geholpen door iemand van de helpdesk zeer uitgebreid geholpen en naar de diverse onderdelen verwezen
Hallo,
Ich hatte eine wirklich nette Begegnung der freundlichen Art:)
Leider ist die Kommunikation immer englisch, doch bisher hatte ich keine Nachteile dadurch, konnte gerade so radebrechen (im Alter von 60J). Ich hatte ein Sonderangebot gekauft - 50% Rabatt für das ganze Jahr. Aber irgendwie klappte die Bezahlung nicht. Nach Kontakt per Mail erfolgte ein Rückruf und - nach Rücksprache mit der Chefabteilung - wurde mir das Angebot verkauft. 100% könnte ich mir nicht leisten, somit bin ich sehr froh, dass ich wieder ein Jahr weiter forschen kann - ich suche noch immer meine Tante, die im Krieg verschollen war. Liebe Grüße an das Team und alle Familienforscher*innen. Bleibt behütet und gesund, Andrea aus Berlin
Bottom line first: The MyHeritage company offers shoddy results for the cheapest plans, so don't bother, if that's what you're considering. I do not appreciate the "upgrade for better results" games. You can map out your own chart just as easily and for free. I signed up for the trial, but I had to supply names of family beyond my parents generation, or else there were no results. I chose to cancel 5 days prior to trial ending because I wasn't getting anything out of it, but ended up being charged anyway. I realized the amount came out of my account at the beginning of the COVID-19 orders and had other things more pressing to address. So while stuck at home, I decided to give it another try as perhaps I missed something, but no. Shoddy and disappointing.
Ik ben zojuist aan de telefoon geholpen op een rustige vriendelijke en duidelijke manier.
Alles is opgelost waarvoor mijn dank.
En helt igennem tålmodig og forstående hjælp fra Camilla, der hjalp med at få mig logget på. Alt blev prøvet, men det lykkedes ikke, men der bliver fulgt op og vendt tilbage, hvilket jeg er overbevist om.
Got refund straith away and very understanding and polite and respectfully attitude... only +++++++++++
Everyone at MyHeritage is attentive, knowledgeable, kind and so helpful. I've asked about a situation with renewal and no matter how many times I asked if I understood correctly, every representative with whom I had contact was patient and understanding. And I have to mention how much information I've collected that I never had before. MyHeritage is the best!
У меня возникла проблемы с приглашением участников на мой семейный сайт. Я получил ответ - "К сожалению, функция «пригласить участника» в настоящее время недоступна, и у нас нет информации о ее доступности в будущем ".
I've waited for over a week and sent multiple examples of the problem I having. My question had not been answered and I still have multiple duplicates in my family tree.
I was expecting much more than this and at least someone to call me back. I spent ages on the phone describing this issue and emailed examples.
Not happy with this at all.
Paul.
Heb een bijzonder plezierig en fijn telefonisch contact gehad met de juiste oplossingen en tips gekregen
I let my DNA being tested by MyHeritage and 3 other companies. Only at MyHeritage I turned out to have many Dutch matches. To my great satisfaction and joy two of these were the starting point to finally identify the formerly unknown father of my grandfather! For this porpuse I also built a large tree and my experience is that this is very easy to do. Many smart matches were very helpful. And I could visit a number of newly found family members.
Once I made a long telephone call with the help desk about the privacy of the DNA results. This was because a person I would like to test was very suspicious so I wanted to know more details from MyHeritage. Although I know the misuse of DNA-results for commercial ends is currently a matter of debate, the help desk convinced me that there is no reason to distrust MyHeritage in this respect.
I watched a MyHeritage webinar by Els Leijs on family search which was really informative. Her work is very important for those who deeply suffer because of an unknown father or mother or other family member. Every DNA sample tested helps to be successful in such research.
Finally the help desk helped me several times and explained me what I wished to know. Summarizing I have to say that MyHeritage provides me a wonderful way to discover my family!
Envié un mensaje a MyHerytage, para pedir información sobre un producto solicitado. La respuesta ha sido rápida, amable, clara y efectiva.
Gracias por la atención.
La atencion en soporte, es muy bueno. Me ha servido de mucha ayuda. Trato cordial y amable. Se preocupan por el cliente.
I discovered MyHeritage and signed up for a two week trial. I mistakenly remembered this as a 4 week trial and so found myself billed for a year at a particular time of not intending that, and more importantly in a financial situation where I could not afford the fee. I relayed this to MyHeritage Support who immediately were decent enough to reverse the charge. I was very impressed because it leaves one with a good feeling about a service which t I feel at another time, I will subscribe to. When you start doing family tree work its good to know the Services you can rely on, and MyHeritage is one of those. Mary B
So i came across this website and i was curious what can they offer. I did the 14 days trial then looked around the website for a few minutes and cancel my subscription so i wouldn't get chatged and never came back. Today i got a message from my bank that i got charged 120 pounds for an annual subscription. I have send 4 email by far called the uk "24 hours" number and no one answered. Clearly a scam. Do not try
Dear Nikolas,
I am sorry to read your review and would like to resolve the issue for you.
Firstly, I must clarify that MyHeritage informs all of any charge and its price on the automatic e-mail that is sent out after you enroll in a subscription and after every renewal or purchase a DNA kit. Also, one may view the status or cancel an annual subscription at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge.
Your member experience is very important to us and we really do value the satisfaction of all of our members. This is why our terms and conditions read that If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
I would be more than happy to assist you personally with issuing you a full refund. In order to do so, I’m going to need to locate your account.
Please send me a message from your registered e-mail address at shane.vipsupport@myheritage.com so I may assist you with this as soon as possible.
I will be looking for your e-mail.
Kind Regards
Shane, MyHeritage Team
I had a problem, called the MyHeritage number, waited online, then was disconnected multiple times. So, I wrote a letter explaining my situation. I received a response from Daniel as to what to do, unfortunately, it didn't solve my problem. So emailed Daniel and he replied with a response that solved my problem. Can't thank Daniel enough.
I do understand that the Corona Virus has changed the way businesses work but very happy that Daniel came to my rescue. Thank you and be safe. Steven Hammill i.d. *******
Le service assistance MyHeritage est excellent. Je l'ai sollicité par mail hier soir et dès ce matin une agente m'a appelé. Elle m'a répondu avec beaucoup de clarté et gentillesse. Je la remercie. Je suis très satisfait du service de MyHeritage.
MyHeritage, was able to help me with my queries and I am very Happy with their assistance.
Thank you and to each and everyone,
Please stay safe from the Corona Virus.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kristina,
I am sorry to read your review and would like to resolve the issue for you.
Firstly, I must clarify that MyHeritage informs all of any charge and its price on the automatic e-mail that is sent out after you enroll in a subscription and after every renewal or purchase a DNA kit. Also, one may view the status or cancel an annual subscription at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge.
Your member experience is very important to us and we really do value the satisfaction of all of our members. This is why our terms and conditions read that If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
The results that you get from the MyHeritage DNA kit are the Ethnicity Estimate and the DNA matches. If you wish to get access to the following paid features, you could upgrade your account with a subscription. When creating a family tree you will be asked for information like both sets of grandparents, your parents as well as yourself. We recommend adding as many details as you know, as this will help us make fascinating discoveries for you. However, if you don’t have information about any of your grandparents, you can simply click ‘Next’ to proceed.
Please send me a message from your registered e-mail address at barry.vipsupport@myheritage.com so I may assist you with this as soon as possible.
I will be looking for your e-mail.
Kind Regards
Barry, MyHeritage Team