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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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I had an issue with a file I could not find after not using the software for some years. The support service has been great trying to help in every possible way. Even if the lost file could'nt be found, I have been satisfied by the involvement of the the three persons that handled my issue. They also offered a free backup service as a compensation. Greatly satisfying support service.
I could not access my family tree which I started several years ago. I left a message and was contacted from customer service by AARON who very patiently and politely tried every possibility until he managed to find out my business email address which I had used upon establishing my account with My heritage. That email does not exist anymore. Unless AARON's kind assistance, the tree would have been lost. Many thanks!
Purchased 3 DNA kits 6 months ago. Took the samples and posted them back, and... nothing. Got no info back and impossible to contact them. Emails bounce back. Calls to their listed numbers fail. Thieves without a doubt
After a few consulting questions, not only the problem with the mixed picture was resolved, but also a newer version of the Family Tree Builder was recommend and sufficient instructions were provided to prevent the error from re-occurring and should this happen I am can now simply repair that
Service client très bon. Remboursement suite à une erreur de facturation sur simple appel sur messagerie vocale.
Ainda não obtive os resultados dos meus Kits de DNA. Nesse processo, estou tendo apoio do suporte por e-mail, foram super educados, me ajudaram a esclarecer dúvidas! Estou ansiosa pelos resultados, porque vai ser uma experiência maravilhosa de uma viagem ao passado através do DNA, além de poder conhecer através dos genes os meus riscos genéticos! Muito obrigada My Heritage e sua equipe de suporte.
In Coronatijd terug gebeld door helpdesk en mijn vragen uitstekend behandeld, deskundig en vlot en in mijn eigen taal
The site has lots of pluses, but a few irritants as well. After several tries at support I found courtesy and good intentions, but I didn't get the answer that worked until my 3rd or 4th try. Also it is frustratingly difficult to extend known lines of descent.
However MyHeritage has superb tools for finding links to possible relatives and for getting in touch with whoever posted given information.
Atendimento telefônico excelente, atencioso, agradável, humano que supriu as expectativas. Eficiente. Site amigável.
The young lady who helped me was so patient. My problem was pretty complex and she just kept working through it without any attitude. She was pleasant through the whole process with this hard of hearing old lady. Thank you so much, Pat Moak
Après quelques mois d'attente pour obtenir les résultats de mon test ADN, je m'en suis inquiéter. J'ai alors contact leur site pour avoir une aide, qui a été très rapide et radicale. J'ai put découvrir ces résultats directement sur ma boîte mail.Je remercie vivement toute leur équipe et plus particulièrement Brenda, pour leur aide précieuse. Portez-vous tous bien.
Cordialement. Christine
Excellent site and very helpful contribution from MayaE to help me colorize my photos and create an album.
I only have the highest of praise for MyHeritage. I contacted the site with what I feared to be a complex issue. What I found on the other side of the phone was a quick resolve with the most excellent, professional, knowledgeable, friendly and caring representative. Luke was not only attentive, he provided wonderful insight delivered with such thoughtful understanding. I will remember his kindness with much appreciation and continued gratitude.
Jo
I want to make everyone aware of what a great service Hertiage.com performs. My sister and I did DNA tests through Heritage, hoping to find out more about our background and who we were. However more importantly, we had been involved in a lifelong search for our sister Eva, who our Mother got separated from during the Holocaust. She was 2 so it was doubtful that she would know her name. We tried everything humanly possible to find her. We got a match, a DNA match that could not be ignored. We found our sister and her family. We took this match to Heritages team, we were lucky enough ro find Sophie and Nitay on the team These two are so compassionate and caring I am so honored to know them. They are such a valuable asset to Heritage. Thank you Heritage and Thank you Nitay and Sophie We will never forget what you have done for us.
Respectfully
Dena Morris
Te ayudan en todo momento a crear de forma sencilla, armoniosa y amorosamente tu Árbol Genealógico. Te solucionan rápidamente cualquier duda, problema o simple curiosidad. Estoy encantada!
Je tiens très sincèrement à remercier la personne qui a résolu mon problème qui perdurait depuis presque 2 années. Je tiens aussi à faire amende honorable si je me suis un peu emporté car j'avais l'impression que je n'arrivais pas faire passer mon message, mais avec le professionnalisme et la persévérance de cette personne tout s'est très bien terminé. Cette personne a fait preuve d'une extrême compétence, il semble qu'elle connaisse parfaitement bien ce produit. Encore merci de me redonner la possibilité de pouvoir continuer mon arbre.
Je suis un client heureux et satisfait
Cordialement
MyHeritage is not able to solve problems after 8 months, but does send an email that it would be solved.
Dear Marc,
We value the satisfaction of all of our members and strive to offer a first-class service to our members. I would like to investigate your case personally, please send me a message from your registered email address to shane.vipsupport@myheritage.com and I will be more than happy to help you.
I look forward to hearing from you.
Kind regards,
Shane, MyHeritage Team
Super. Réponse rapide et pertinente.
Appel téléphonique des USA en tenant compte du décalage horaire. Très professionnel et compétant.
MERCI.
MyHeritage has enabled me to go as far back as 870 A. D./C. E. I enrolled in two different DNA sites (one that goes 10s to 100s of thousands years in the past BY DNA) and MyHeritage. Both concluded that I was not as "Irish" as I thought. I had been going off of recent name only. With all the wars that occurred in Europe over the years, it would be hard to determine country heritage since even the boundaries and countries have changed often. I have been please with MyHeritage and even upgraded my account. PERSONALLY I ran into a problem with the "health" aspect because of trying to activate the health portion. I have had many relatives die from cancer, which included my father. To activate my health portion, I needed to list what kind of cancer to continue. My father died from colon cancer but for my uncles and aunts, their cancers weren't listed and I couldn't continue with the activation. I would have given a higher rating except for the problem I had with the health aspect.
I needed to find my great grandparents & so on, on paternal & maternall side! My Great Grandfather Duvid was the Kosher Butcher in Poland before being murdered in The Holcaust! My father Fiszel was The Longest Recorded Survivor of The Holocaust in The World having taken his father's place on The Transport List in! 940! I was on BBC1 talking about him & the demise of his Family.My mum's parents came over from Poland to escape The Pogroms & my eldest Aunt was born in London in 1914! Looking forward to getting the Results! Larry Lisner
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Peter,
I am sorry to see that you are disappointed with your MyHeritage experience.
We value the satisfaction of all of our members and strive to offer a first-class service to our members. I would like to investigate your case personally, please send me a message from your registered email address to john.vipsupport@myheritage.com and I will be more than happy to help you.
I look forward to hearing from you.
Kind regards,
John, MyHeritage Team