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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Danke, für die sehr gute und schnelle Hilfe bei dem Problem der Personensuche!
Die Servicedame hat mir Werkzeuge zur besseren DNA-Analyse gezeigt
Und einen super Einfall zur leichteren Personensuche in dem Fall gefunden.
The customer service I received at MyHeritage was excellent! They answered all of my questions plus gave me additional information that I didn't know about. They were extremely polite and knowledgeable. Very happy customer!
Helpful, knowledgeable and polite customer service; family tree builder is a great program with a lot of fun features and amazing assortment of options of how to present the information in various trees. Great matching capabilities. Search engine could use some improvement.
J'ai contacté le support et j'ai reçu une réponse très rapidement. Mon problème a tout de suite été résolu. Merci
Your advertising says 3x4 weeks, l waited 6 weeks with any contact. I called and heard that l need to wait more a week, today I got a email with the notification that I need wait at least more 3x4 weeks, how can someone be ok with that
Fast, efficient, practical know how and subject matter expertise delivered in amicable and profesional manner. I left a voice message in Spain and they called me back from Israel. Very customer orientated support provided even during these difficult times of the covid-19 crisis. Thank you
Precisei de ajuda do suporte, me retornaram rapidamente e solucionaram minha dúvida, com muita educação e gentileza. Quem me atendeu foi a Naomi. Excelente atendimento.
The tecnical help people called me after I had sent an email. The lady was very helpful, took her time to explain, offered to do it for me and also to help me with what I had'nt yet thought about. A benchmark for all call centers
My experience with Mark today was pleasant, professional and educational.
If all MyHeritage support is like this was, I will not hesitate to call again if needed.
Dear MyHeritage HR and management team. First, I want to tell you a little about myself. I have flown all over the world for work from Japan, China to Hungary, Spain. Italy and multiple other countries for work. So, with that being said when you see customer service as excellent as I have witnessed with the MyHeritage team I felt it important to let you know that you are getting it right. This is what separates a good company from the best in class. I consider you the best in class and that is due to people like Isabelle from Ireland and Zvonimer. In my opinion I would look to bring both into a role of train the trainer. They offer so much to a great team. Please forward this review to each of their supervisors and may God Bless you, your team, your co-workers and all you friends through this coronavirus pandemic. Have a great upcoming year and again great job to each of you. Thank you, Mike Garvonic Clinton Township Michigan USA,
Grymt bra support, fick inte tag i support samma dag som jag ringde men det är på grund av covid-19 så det är förståeligt. Men dom ringde upp dagen efter... Fick även en bästa tänkbara kompensation som jag inte hade räknat med då mitt testkit inte har kommit fram till dom., och givetvis skickar dom ut ett nytt
They're very helpful and send me a new copy of DNA KIT after postal company lost it! It is great to see company that takes care of their clients!
Customer support (Tara) was very helpful and made fixing my family tree problem easy! She also explained to me how to deal with it if it occurs again.
I have bad experience with myheritage
I have bad experience with myheritage
I paid for dna test about tow months I not receive even my kit. I don't know when can get the result for the dna
Dear Nikolaos,
I am sorry to read your low star review. I will be more than happy to assist you concerning your query if you could please email me at odran.vipsupport@myheritage.com and I will be delighted to assist you.
Kind Regards,
Odran, MyHeritage Team
Excellent Website and service. Got very far up on my genealogy tree in about 2 days. Purchased the DNA test but could not get myself to do it yet so instead went up the genealogy part.
Estoy muy satisfecho con los resultados que obtengo mediante el uso de MyHeritage, que encuentra por mí a muchos de mis familiares y antecesores que ni siquiera conocía.
Absolutely bad experience.
First, you take extra money without any reason. 119 apart the 58 of the beginning.
Them your creepy Telefon system is real trash...
Just spend time and energy for nothing...
All the email that I sended and information about this extra robery, anyone of them works...
After three weeks, you contact me...
Of course, one and no more...
Your company sucks
Dear Satya,
I am sorry you feel this way.
I'd like to clarify that MyHeritage informs all of the annual charge and its price on the automatic e-mail that is sent out after you enroll in the membership and after every renewal. Also, one may view the status or cancel an annual subscription at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge.
Our support team can also be contacted via "support@myheritage.com". You may also contact me on a direct basis via kayleigh.vipsupport@myheritage.com and I would be happy to assist you.
Kind regards,
Kayleigh
MyHeritage Team
For the past four months I have been working with Laura to resolve a problem where I was unable to open photos and files that I had pinned to people in my tree. After first reaching out to the MyHeritage team, I was pleasantly surprised to get a very timely response. Laura and I corresponded many times and she was always there with a quick response. After I paused my efforts for two months, I once again reached out to Laura for help and, there she was, still wanting to help. Doggedly, she got the resolution I needed. Couldn't ask for better service.
Very good customer service. They fixed the problem and explained how to avoid it in the future. Also, the website has the best user-friendly tree.
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Dear Vitor,
During this current pandemic, there is a high volume of shipment along with restrictions which will delay the time it takes for a kit to arrive at a lab. This is outside of MyHeritage's control.
We have a policy of waiting 44 days to replace a DNA kit that is shipped to our lab. We do so because if we will send you a free replacement kit before that time, it will automatically cancel the original kit. This means that if the lab will receive the sample in a few days, they will not be able to analyze it and you would need to restart the process with the new kit.
Feel free to send me a message from your registered e-mail address to shane.vipsupport@myheritage.com if you have further questions
Kind regards,
Shane, MyHeritage Team