R H.

MY original complaint was two fold: Myheritage would not load. Had to re-install. EVEN the backup GED files were deleted preventing using my tree! That's 2 hacks in such a short time! Not going to check others until I attempt to use them. I told you about the double even triple reboots I did to get back to normal. Plus, I had 10 trees and needed to delete 9. That was the first response to solve by you.

What I have learned mostly by my own indirectly is one issue I have is trying to use more than one computer to access builder and online site by my desktop and my PC laptop. Now, I am not sure what must be the proper operation actions considering this. It seems sometimes I must again import my latest GED file to continue as each time I try to use builder it wants me to attempt to load a file which is an old one having 2699 relatives whereas the number is 2723. Basically, I was able to recover from my previous problems but not a form of confusion continues each time I use either builder or access the online site.

Judging the assistance I received did not approach to solve my issues in a logical structured way. First, I complained I could not function with MyHeritage. That was my primary complaint. Second, was the issue having 10 trees and I didn't want that many. They contacted me the first time only referring to the multiple tree issue which was minor. Later, a different person attempted help. Then one suggested another method which did work in allowing me to function with the builder program.

I feel the aid I received was rather haphazard. Courteous. Friendly. But not comprehensive. They didn't really ask questions to learn possible personal actions such as using 2 different computers.

It wasn't until SOPHIE? Put together a well thought out multiple action plan which was what I had expected to be proposed from the beginning.

Sincerely,
Robert Harrison