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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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MyHeritage helped me in a great way of finding my anchestors, going back a long time. This made it possible to complete a big part of the familly history. Specially the premium membership adds a lot of value to yor search.
The way you are able to print the diagrams and book makes it a excellent tool for your researc.
Kind regards,
Robert snel
The DNA kit I had sent back to MyHeritage got probably lost during shipment, but MyHeritage sent me a free replacement kit - even though the fact that my parcel got lost is not their fault at all. Communication with the customer support service team was easy, quick and professional. My warm thanks to Sophie for her kindness and her professional help!
I would like to thank Mr. Ziv who helped me very much in building my Family tree, with a lot of knowledge and patience.
Instruktionen inte tydlig, saknar svenska språket, lång väntetid till supportcenter. MEN när jag kom i kontakt med de fick svar på alla mina tusen frågor. Är super nöjd med bemötandet hos MyHeritage hjälpcenter, tack till Fabian. OBS innan du postar: glöm inte frimärken!
The site is easy to use and provides a wealth of data that is reasonably easy to search. Recently my subscription renewed automagically before I could cancel the renewal. Naomi in customer service was able to issue a refund and resolve my issue quickly. A good product and good service. What more could you ask for? OK, "free" is not a reasonable answer. When I can afford to resubscribe I definitely will.
Fantastic platform, exemplary customer service. Very satisfied with the platform service itself and also how good customer service is!
אני כבר אמרתי שרות שלכם איתי מדאי. אן שרות מיידי כשה זכוכים לו. בזמן שינוי שפה באתר הכתוביות של משפחה כבל זות נשארת עברית! אן מדריך בעיברית לתיקון הביעה הזו
לשלוח הזמנה חדשה להבר באתאר ששנה כתובת בעיתי-צריך למחוק אותו ובמקום אחר שוב להזמין!. אן מדריך בעיברית לתיקון הביעה הזו.
Very satisfied with the program and the quick respons when contacting servicesupport in different errands.
DO NOT USE THEM SCAM! I didn't even sign up to anything and money was coming out of my account still waiting for a refund I have contacted my local newspaper
Dear Hayley,
I am sorry to read your review and would like to resolve the issue for you.
Firstly, I must clarify that MyHeritage informs all of any charge and its price on the automatic e-mail that is sent out after you enroll in a subscription and after every renewal or purchase a DNA kit. Also, one may view the status or cancel an annual subscription at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge.
Your member experience is very important to us and we really do value the satisfaction of all of our members. This is why our terms and conditions read that If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
I would be more than happy to assist you personally with issuing you a full refund. In order to do so, I’m going to need to locate your account.
Please send me a message from your registered e-mail address at shane.vipsupport@myheritage.com so I may assist you with this as soon as possible.
I will be looking for your e-mail.
Kind Regards
Shane, MyHeritage Team
MyHeritage identified a software bug in their system which explains why my GEDCOM download from MH was corrupted. In compensation they have provided a free 3-months Premiumplus Subscription. Remains to be seen if the bug is removed before that subscription expires.
Very disappointed with the "customer service" I am paying for and not receiving. I have been trying to speak with someone regarding data not syncing within the FTB software. Every time I contact "customer support" I am told that the only support I can get is via email and they would set it up for me.
Once I get an email response, it is not about the issue I originally called about. So I then have to wait an additional amount of time to have my original issue resolved. This is now running into over 7 days before my initial resolution can potentially be resolved.
Dear MyHeritage Member,
I absolutely understand how frustrating it is to wait to speak to a representative and I will do all I can to help.
Our aim is to avoid long wait times and we absolutely value every single one of our genealogy researcher's questions and request for assistance. I hope that you will allow us to make up for this disappointing experience you have reported.
Feel free to contact me at shane.vipsupport@myheritage.com and I would be happy to help.
Kind regards,
Shane, MyHeritage Team
The best of all Genealogy sites if you desire to research yourself and not have a bunch of crap added to your tree by others or the site. Full control of this site. I had one issue is 5 years and when brought to them we got it resolved. My only concern as I get older is the increase in pricing.
Today I had the pleasure of speaking with Heritage representative GabyB and her knowledge and patience were truly outstanding. Not only did she thoroughly answer my questions but enlightened me on a couple of Heritage web functions that I was completely unaware of. GabyB is a very positive asset to Heritage and would definitely be a "keeper" in any organization. Thank you very much GabyB!
La réponse à ma question fut rapide. On m'a laissé un message sur mon téléphone et confirmé par mail. Service sérieux.
I Have been trying to contact My Heritage with absolutely no luck they lure you in with a 2 week free trial and say they will contact to let you know when the trial ends. I have tried ringing but the automated service continuously hangs up on me. I'm not able to get into the website at all! My account number is bogus because it doesn't recognize it and sends me back to sign up. Great experience for $125.00 Amazing how fast it took you to take my money.
Dear Christine,
I am sorry to read your review and would like to resolve the issue for you.
Firstly, I must clarify that MyHeritage informs all of any charge and its price on the automatic e-mail that is sent out after you enroll in a subscription and after every renewal or purchase a DNA kit. Also, one may view the status or cancel an annual subscription at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge.
Your member experience is very important to us and we really do value the satisfaction of all of our members. This is why our terms and conditions read that If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
I would be more than happy to assist you personally with issuing you a full refund. In order to do so, I’m going to need to locate your account.
Please send me a message from your registered e-mail address at shane.vipsupport@myheritage.com so I may assist you with this as soon as possible.
I will be looking for your e-mail.
Kind Regards
Shane, MyHeritage Team
I needed support to have a credit card refund and was answered quickly. I recommend MyHeritage for customer service.
Je ne peux que louer la courtoisie et l'honnêteté de Myheritage. J'avais par curiosité pris l'essai gratuit mais j'ai oublié de me désabonner à la fin des 14 jours. J'ai donc été prélevée de 71,99 ce qui m'a mise en fureur. Après un échange de mails véhéments de ma part et courtois de la leur, j'ai eu l'heureuse surpris d'apprendre qu'ils allaient me rembourser le prélèvement, ce qui fut fait 3 jours après!
Donc merci Myheritage!
I called My Heritage to find out regarding a DNA kit I have them sent to relatives in another country. Due to the COVID19 it was delayed in the Netherlands. The person I talked to explained clearly to me what to do after a waiting period if the kit didn't arrive to the destination sent. I am satisfied with the respond I got.
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טיבי היקר,
אני מצטער לשמוע על המאבק שלך ביצירת קשר עם מרכז התמיכה שלנו.
אעשה כל שביכולתי כדי לעזור. כדי לעזור אני צריך לאמת את חשבונך הרשום. לכן אנא צרו איתי קשר ישירות ב rafael.vipsupport@myheritage.com כדי שאוכל לעזור לכם בעדיפות גבוהה.
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