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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Thank you Megalie, for your quick and prompt assistance.
I would only recommend, that the software developers correct this loophole of losing 2FA when somebody like me forgets to transfer the authenticator app to his new phone.
Thank you again and kind regards,
Vladimir
Lukas war mir in allen Belangen meinen Account wieder in Gang zu bringen. Vielen Dank dafür, sogar am Sonntag hat er mich angerufen
Excellent and friendly service from customer support, thank you for your help Maja.
I have nothing negative to say, I hope they keep doing what they are doing.
It was 10:20 at night when a My Heritage representative took my call. Her name is Linnea. What an amazing girl!
Friendly. Professional. Patient. Understanding. Eager to assist.
It was nice to be able to speak to someone who is conscientious and knowledgeable enough, to find me a solution to the problem I had, with such ease, and at that time of night too! Linnea was great. A good listener; she really alleviated the anxiety I had.
Thank you My Heritage for having such brilliant staff!
I had a great experience with the MyHeritage Support team. I had a question regarded the DNA kit, so I called the customer service and my problem was solved within a few days.
The person whom I spoke with was very cooperative and helpful.
I hope it helps to solve my doubts regarding security issue.
I messed up my registration and My Heritage were more than helpful in recovering my DNA.
I thought it was lost forever! Thank you My Heritage! 2 more DNA kits bought and upgraded my own to include a health test.
My DNA was a gift bought in the sales for £39 and my Upgrade for the Health teat was also reduced to £50! Huge savings!
İch hab schon gewusst wo meine Vorfahren kommen war Jahre lang damit beschäftigt jetzt durch Myheritage hab ein Bestimmung bekommen einfach super
I have been on the the phone for an hour with no response. I will be getting my money back! I was told I would receive an email. I didn't. I also did not receive an email saying I cancelled so then I find out that they took the money out of my account. I am still on hold. I am kind of livid right now!
I had a number of double entry's and didn't know how to remove the doubles and connect the entry to correct mother and father.
They deserve an excellent review because of the support staff who were excellent in resolving a problem with the DNA linking in a timely fashion. The graphical user interface provided for each link is probably best of breed in terms of the underlying automated analysis and user friendliness of the interface.
En l'absence de résultats de mon test ADN dû à un problème d'acheminement, j'ai contacté MyHeritage qui m'a aussitôt expédié un second kit. Je suis entièrement satisfait du sérieux de son service.
Je remercie l'équipe du support qui a apporté une rapide solution à mon problème, avec une grande gentillesse. Michel Marcel.
Salut
J'écris ici pour partager pour expérience de MyHeritage: j'adore vraiment l'idée de retracer ses origines, et MyHeritage permet de faire ça très bien! Le site est très clair et j'ai fait offrir le Kit ADN que l'on reçoit dans un petit coffret très propre! J'ai eu un souci de payement mais le service a été très réactif et le remboursement est en cours.
Seul bémol, je ne sais pas trop ce qu'il en est de la confidentialité... mais le concept nécessite de l'ADN et une base de donnée alors... à creuser!
It's a pleasure to receive a call from Alexandra, a My Heritage consultant in spanish, because she tries very hard to help with the details of my problems and she always gives me solutions to improve my trees.
Thanks!
After the Coronavirus when i was able to get in contact with MyHeritage people my logistical problem was solve at once. I call it Professionalism. Jack
I am so fed up again. I quit once because of the service. But to my sorrow, I tried it again. And, sure enough the same lousy service is still going on.
I am SO disappointed with this company. I sent my kids DNA kits in April 31st, I spoke with the company last week asking why i havent heard anything & they stated their kits must of gotten "lost " in the mail (not possible, the kits would have been sent back to me). I tried calling again all this week and can not get through to anyone. VERY UPSET MY KIDS DNA IS JUST LOST but I am pretty sure the lab has them because nothing gets lost in the mail for an entire month! I did my own DNA kit with DNA ancestry a few years back & had no issues whatsoever and I am regretting not using them for my children as well. This has been a waste of time, money & now my kids DNA is just "LOST"!
Dear Gina,
Due to the severity of the COVID-19 outbreak, there are widespread delays, Unfortunately this is out of MyHeritage's control. We have seen with the current environment that it can take up to 6 weeks for a kit to arrive at our lab.
Your statement that the kits being lost is "not possible, the kits would have been sent back to me" by definition of being lost they cannot be found so how could they possibly be returned to you?
Were you kits in fact lost we would be happy to arrange free replacement kits for you. Feel free to contact me at shane.vipsupport@myheritage.com if you wish for that to be arranged.
Kind regards,
Shane, MyHeritage Team
On 4th May, 2020, I paid $172.76 AU for Premium Membership of My Heritage. On 5th June, 2020, one MONTH later, I finally got the technical issues dealt with and was able to fully use the site. The site would sync until 95% and then it would not go any further. This meant that the next 3 steps were unable to proceed. I initially asked for help with a phone call. They wanted to know my credit card number. I refused to give this number over the phone. I knew that all the money had been removed from my Teachers Mutual Bank and this was able to be checked. I then sent 3 well spaced emails, reference numbers #*******, #******* and finally #*******. I received a reply at last from Paola who said I was using an old version of the site builder and I should update it to the latest version following the steps she recommended. I had TWO icons in my computer and had no idea which icon was the old and which was the new. By the grace of God I happened to have in the house with me, a few days later, a person who had advanced computer skills. With great difficulty he managed to get the site working successfully for me. Now that Technical Service finally deigned to reply to my 3 emails I love the site. It is magnificent. For many years I have used the FREE site run by the Church of Latter Day Saints and never once had a problem with them.
Dear Pauline,
I'm sorry to find your low star review here on SiteJabber and I'm sorry for the misunderstanding.
Your feedback has been forwarded to the appropriate department to ensure better support for the millions of our members.
Firstly with regards to your membership, It seems that someone in our sales department contacted you initially with regard to your membership and this was not our support department. Our support department will never ask for a credit card number but
Our sales team will promote the best membership that fits your research needs and budget using the various tools we provide. This department is different from our support department and that is why it seems there was a misunderstanding.
Although many people do benefit from hearing about our latest promotions and different subscriptions, the most important thing for us is your overall satisfaction and research experience. Therefore, Upon your request, I can notate your account with great importance to not receive any contact from our sales department unless requested otherwise to prevent this from happening again.
While I am happy that Paola was able to assist you with your support inquiry, I'd also be personally happy to help you whether it is a billing issue or a support issue. Please feel free to e-mail me directly at rafael.vipsupport@myheritage.com.
I'd be always happy to help.
Sincerely
Rafael
MyHeritage
I had a question about an inquiry and the MyHeritage support team helped me with a honest answer and they really listend. Thank you!
Fascinating insight into my family. Will be even more interesting when we uncover more with my father's DNA results. Hopefully solving a mysterious unknown lineage. Highly recommend MyHeritage to discover new chapters to our lives - past and present.
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Dear MyHeritage member,
We value the satisfaction of all of our members and strive to offer a first-class service to our members. I would like to investigate your case personally, please send me a message from your registered email address to shane.vipsupport@myheritage.com and I will be more than happy to help you.
I look forward to hearing from you.
Kind regards,
Shane, MyHeritage Team