MyHeritageReviews 6,486

I came across MyHeritage accidentally when I tried to find out more about my family. It has much of information but I found little about my last name (rare name, specially in Ukraine). As I'm not a professional, just a curious one at this point. I left the website and thought I've canceled my subscription. But I didn't. So 14 days later when free trial was over I was charged with 109. A bit too much for what I'm not planning to use. But it was my bad that I forgot about the subscription. And as I've contacted MyHeritage via Messenger they've replied within 10 minutes. Refund has been issued. Very friendly and patiently. If I continued looking into history of my family at this point I'd come back to MyHeritage. They are growing every day. Thank you, guys, you are awesome!

I requested support form My Heritage because I had questions and worries about the billing and the benefits of my subscription. I didn't expect much attention at the beginning, as I had not received any answer for nearly 4 days (a weekend included). But, from the moment I received the first answer (4 days and a few hours later), all my concern and worries disappeared. Isabelle, is polite, smart, clear, quick, clarifies everything very easily and is willing to keep communicating until the customer is completely served. She made me feel more confidence for My Heritage. I am very satisfied. I want to thank her one more time. My experience was excellent

The customer service is better than Ancestry's, and way better than Family Search's. But I find their program more confusing and harder to use than ancestry's, and on a par with Family Search. The biggest problem is one I find on all three sites; information is posted, but when you check the sources you find that the "source" is another online tree. Information is posted without proper verification, which is why what is posted as my family tree is completely fraudulent before 1640. And, there seems to be no procedure in place to correct this. This is a huge problem, because I have a public tree, and somehow this erroneous information seems to keep appearing in my tree. I am so tired of removing the bad info and justifying my actions! If MyHeritage could help me correct this HUGE problem, I would happily give them 5 stars!

Van mijn kinderen kreeg ik een abonnement op MyHeritage. De dochter bestelde deze onder mijn gegevens maar 's avonds laat kwam ik er achter dat ze een dna-kit had besteld.
De volgende dag getracht de helpdesk te bellen. Dit lukte niet rechtstreeks maar ik zou teruggebeld worden. Teruggebeld werd ik niet en heb een review geschreven want de dna-kit was natuurlijk nu onderweg.
Later op de dag wel teruggebeld door SarahM van het MyHeritage Support team en heb haar het probleem voorgelegd.
Boven verwachting is door haar het misverstand opgelost.
De dn-kit is onbruikbaar gemaakt en het geld is teruggestort op de rekening van dochter. Krijg ik van de kinderen een echt abonnement.
Chapeau MyHeritage, Ik ben hier erg dankbaar voor.
Gjp Tros en dochter.

First, Let me say this is not the first time contacting support. I can honestly say that the support is generally quick. In light of current world pandemic affecting several countries I can understand responses can be delayed.

I'm sorry to say that it took over a week for MyHeritage support to get back to me from my initial email for support. Initial email was for a problem of the FTB desktop software not syncing up with the online tree.

Way Too Long to Respond!

The information that I finally received was wrong information! The support person said I had the wrong FTB version installed and I needed to update the desktop FTB version. When I ran "Check Updates" from the 'HELP' menu the software reported I was up to date with version 8571. The documentation/instructions the agent reported was 8545. Well in my book of software experience ver 8571 is newer than 8545 and therefore did not need to be updated. Note: I usually check for software updates on a regular basis and in this case my software was already updated.

I finally resolved my own issue.
1. Closed the FTB desktop software.
2. Opened the online family tree.
3. Restarted FTB desktop software.
4. Wait for the 'SYNC' dialog box to open again.
5. Clicked 'OK' to begin sync process. All four (4) steps to sync took place.
6. Now all working as supposed to. "Until next time" I'll do it all over again. Note: this was not the first time this happened but the steps I did above solved my problem.

I have been using MyHeritage for many years and am highly satisfied. I have built a large family tree on my MyHeritage family site. I regularly search their databases for record matches and people matches from other family trees. I have also done DNA testing for myself and several of my family members through MyHeritage. I have discovered new relatives, and solved family mysteries. I strongly recommend MyHeritage for everyone with an interest in family history, whether you are just starting out or an experienced genealogist.

I have had a number of issues with MyHeritage in the recent past, the principal one relating to the message to check that you're not a Robot, and then just repeating after you go through the Recaptcha routine. After an initial delay in responding within the promised time (understandable in these lockdown times), I was informed the issue was resolved, only for it to recur. I raised the issue once more, and it now seems to have been quickly resolved, along with a number of other issues that I had raised.