MyHeritage

After few weeks I decided to cancel my PremiumPlus subscription and also Data subscription because it is too expensive to me I do not satisfied with services. I wrote to MyHeritage stuff and they give me my money back as they wrote in Money back guarantee and Refund Policy. It takes about one week, so I am satisfied and feel that I have to share it with others! It means that they respect their customers and honor the agreement. Thanks!

I am absolutely disgusted and furious with myheritage. They made a mistake in my DNA results and made my question whether my father was actually my father. I had to get results from a different DNA service to verify that a mistake was made. I would STRONGLY recommend against ever using this service.

There is no doubt in my mind that I have African ancestry and that is fine. But with my knowledge of genes, for me to be 66% African, either what little European blood I have was so strong that it beat out the vast majority of my African genetics or something is really wrong with how they are reading certain data. Yes, that is me in the picture. Given that, African genes tend to be dominant; it is odd that I can even get a suntan and at 66% you would think that that wouldn't be the case. Living in California, I am the only African American who must put sunblock SPF 100 on when he goes out. I wish I were 66%. I would almost believe you Rafael had I not received completely different results from another DNA company. I have emailed My heritage and received no response, and in fact, I have email My Heritage twice sending the results of the other company with the email and have still received no reply.

These baffoon's are the worst. When we ordered our kits, the website stated there was a 2 week lag time. Fine, okay. Six weeks later we contact them to see where our kits are. "Oh, we're behind, and didn't anticipate so many orders, you should get it soon". Have they heard of emailing all p their order era and let them know? They received our kits back on January 10th, didn't log it in until January 24th, and took until a couple days ago to start running it. Reallly? They advertised receipt to finish 2 weeks. Why advertise something you cannot comply with? Now they don't answer emails trying to find out what the hold up is. Professional. Can't wait for the results. Stay tuned. I had another run from 2 different companies to compare

Hello,
I wanted to underline the quality of Eden's interventions to solve my complex problem of not being able to carry out my research on My Heritage. The instructions for connecting with Team Wever were clear.
During Eden's intervention when she took charge of my computer, I could see the quality of her knowledge and technical skills to solve my problem. I could follow all her operations on my screen. He very quickly identified where the problem was coming from having reviewed all the possibilities of conflict with My Heritage. I had previously been in contact with Sophie who offered me very fast and competent service. She referred me to Eden because the problem was very complex. I congratulate you for the quality of service given by your technicians. I am very satisfied.

Lise-Andrée Morin

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It's past for 45 yrs, i cant' imagine how about my dad smile. But with this AI service plus some photo, i can see again and again our family enjoy very much.

I'm loving my journey with MyHeritage and in particular, the wonderful help from the support team members who go out of their way to assist and provide such incredibly helpful information!

Have received nothing back. It's extremely difficult to get in contact with customer service to find out what happened. Pretty disappointed as I wanted to discover who my biological family is

This is a total scam. What they advertise on their website, about documents you can get information from, find more about your ancestors is just untrue. After subscribing to the complete package, I could not find any more information about my family than what I had already found from someone else tree they made themselves. So this trash of website was completely useless.

I got in touch with them, to which a lady phone called me a few days later. Even though they supposedly offer a 30 day money back guarantee, she was saying that it was not possible to do so, even thought just 8 days since my purchase had passed. And she was pretending to speak with a billing department, trying to find me a deal, which was just another lie, as one of the times, i got on hold for just 5 seconds while she went speak with the billing department. Everything smells as a scam here.

So, do not fall for the lies that are advertised about their services, and don't fall for the scam this company is. And forget the money back guarantee they say. At this moment, no other option left for me rather than involve law enforcement entities to solve my situation.

With a genealogical tree, and so many names to track, it is inevitable to have duplicates and widow additions. Today Mr. James was most helpful in detangling my Maternal family tree. He explained MyHeritage is available six days a week, and email on Sundays for assistance.

With his guidance, my untangled tree yielded the only portion of my relatives who were floating in space.

Thank you and MyHertiage for the support!

JF Purcell
Oceanside, NY
35k strong!