MyHeritage

Recently while working on integrating my new DNA test on the site with an older genealogical effort on Ancestry I created two trees and needed help coordinating the different trees and two e mail accounts. The My Heritage team and JoseM did an outstanding job on this complex effort. I can move forward now confident that the data will seamlessly match up.

As an OAP, with very limited knowledge of computers, when something went wrong I found it very difficult to put it right again, so I had duplication's as well as other confusing problems, and often when I tried to fix them I made them worse. It became very frustrating.
When finally I made contact with Camilla at My Heritage, she really put my mind at ease, went through my problems individually, and had great patience with me, she finally got me back on track.
So I would sincerely like to thank Camilla, for all her help.

Myheritage brings 2 long lost cousins together in Paris.
My Kishinevsky family tree has been on myheritage.com for about a year. I recently decided to contact other Kishinevskys on myheritage to try and find long-lost cousins. Someone I contacted referred me to a cousin they knew who lived in Paris, but whose family came from Bendery, a hop, skip and a jump from Tiraspol, where my family came from. Last Monday at the IAJGS conference, Jacques Kishinevsky and I met to examine photos and documents and to tell family stories. We spent 2 hours talking, me with my rusty French and a lot of body English. We can't prove with a paper trail that we are related, but I will call him cousin anyway. Being able to make this connection means a lot to me -- thank you, MyHeritage!

This is not something you would find out until it is too late: The RESTORE function does not work. TECH SUPPORT KNOWS ABOUT THE PROBLEM. It has now been well over 100 days and they have no fix. "We'll let you know" is all they've said. Obviously if there is no restore function, your backups are useless.
THINK: Do you want to run the risk of losing all the hours you've put in?
For me, it is too late. I'm sorry I chose this company. I hope you can learn from my mistake.
UPDATE 7 months later: There is no update. Apparently they have no intention of addressing the issue. I assume it is part of their marketing plan: They know that once you put any time in on their platform, you've got too much invested to back out.

This is the second time i have tried to activate my brother inlaws DNA. The first guy had me doing all kinds of things on my computer which wound up doing nothing. He said i would be contacted by e-mail that came in but again nothing. Today Patrick helped me & tried to activate it & found it wasn't my computer problem. He was extremely helpful & said he would send it along to the lab & they would contact me in 2 days. He was so nice & i believe him so i think everything will be ok & the nightmare will be over.

I have used my Heritage for many years, starting from scratch to find my family, and have now completed my research with over 5000 people on my tree.
Initially, it took a bit of getting used to and I often emailed MH support for answers to things that I`m sure were somewhere in the Help Manual, but staff always responded with courtesy.
My Heritage is extremely comprehensive, and in my opinion it pays to subscribe to the Research Data as well as taking out the Premium Membership if you are a serious researcher, which enables research to carry on in the background 24/7, thus saving going to individual websites and searching for the information you require.

I don`t consider it cheap, particularly if you live in a country that has bad exchange rates, BUT I do consider it good value
Most of us hate reading instructions, but spending time reading the manual every time you do something (until familiar with all aspects) will really pay off.

MyHeritage charged me an annual subscription fee of SGD 539.13, which I have problems cancelling the charge on my credit card with the company.

The company had made it essential to input my credit card details to start the DNA process and had offered me a free trial. They subsequently charged me SGD 500 after I had forgotten about the trial. I find It was pretty duplicitous after the customer service had ignored my request to refund me back my money.

SGD 500 is a considerable sum to me, and I urge you to think twice before purchasing the kit from this company.

My family has resided in a small mountain village outside of Naples for over 300 years. My grandfathers a Hungarian nobleman his family ruled what was Transylvania and is now in Romania for over 1000 years. My DNA test came back 30% British and 30% Spanish it seems like it might have been contaminated by the people operating the test, fo I consider this proved to be scientifically inadequate and totally inappropriate I think they just assign history to whatever they wish. Maybe theyre latter Day Saints and so are only looking for certain ethnic strands I would never pay do this again* nor recommend this service to my family Friends or acquaintance neither should you!