MyHeritage

After a few used it will say you can't used animate your photos anymore since you're free trial is over. Then after some days it will automatically charged my bank account for a year subscription without a warning. I called and file a dispute, refund right away! Been on the line for long and all they will say is to wait for someone to callback. NO ONE IS CALLING BACK YET! They took it that fast why cant they atleast return it in few days!

My DNA kit was bought for me as a Christmas gift. The product is excellent value with a high customer rating. This rating has been fully justified by my experience with them. After taking the simple DNA test and returning to My Heritage I waited the expected time to hear back. Due to Covid19 breakout I allowed extra time. However My Heritage did not receive the kit. My email to them was dealt with very efficiently and a new kit was offered at no charge. I look forward to receiving and resubmitting my test. Many thanks to the My heritage team.

I had a problem with my subscription, which I couldn't understand or sort out. I was getting quite frustrated that I couldn't solve my problem my self. So I made a couple of enquiries via Emails, that eased my mind, then I received a phone call, I was given such a fantastic deal, as a thank you for being a loyal customer, I was so happy with the out come. I had to share it. I was so happy with the way my problem was dealt with.

Ancestry is far better, looks better and has hints that really help to fill in the tree. I was sold this because I have taken the DNA test, they guy told me how much better they were than Ancestry because they focus more on the UK rather then the USA yet every time I try to research something regardless of the area I put in it comes up with suggestions from Australia and Tasmania, way off the mark. Also on Ancestry they have a detailed search option where as My Heritage is very limited. Even when you do put criteria in the search seems to ignore most of it. Very disappointed, I just hope when the DNA comes back there is some useful links and information or this would be a £139 waste of money!

This is an update to my previous review of My Heritage. After they found my reviews they agreed to refund me the money for the kit I never received, and the subscription I never ordered. This company had no problem charging my Argentine credit card in USD (even when they said they would charge in Argentine pesos) HOWEVER they refunded in Argentine pesos. The kit was charged in USD at $54.66 but they refunded me $7177 pesos or $42.26 USD. The subscription was charged at $94.98USD but I was refunded $13,007 pesos or $77.00. Once again I wrote to customer service and I received another infuriating reply denying they had initially charged me in USD. I had supplied copies from my credit card to prove that I had been charged in USD and refunded in pesos. I other words My Heritage retained $30.38. BEWARE!

7/1/2018
Saoirse was extremely helpful in figuring out, when I had the 14 day trial plus wanting to be billed for the annual rate, couldn't access the the information once I logged on. She was able to trouble shoot what the problem was and she was able to give me a new password which enabled be to pursue my genealogy resesrch.
She was professional, friendly and very knowledgeable in helping me out today. She was very patient with me for which I am grateful.
I told her I found out my girlfriend, was actually my half-sister, whom I worked with at a bank over 40 years ago. We still laugh this, God has a sense of humor.
Saoirse is a valuable asset to My Heritage.com.
Thank you, Prudence

Breck was fabulous. After I had purchased 4 kits a friend told me i had not purchased the one she wanted as a gift. So... i asked Breck about canceling the order. He said yes, but politely asked if he could ask why. So I told him. He then asked if I would like to know the differences since they were rated #1. I had multiple questions about the process. He was empathetic, patient and had a smile in his voice the entire time. He even was on a three-way call to when i asked my dad about getting a kit for him. He told me his main goal was to make the customer happy, I am ecstatic. I even bought another kit. Excellent customer service. I hope this goes in his performance appraisal.

I recently used My Heritage DNA and found it to be invaluable in verifying some family folklore on deeper historical ethnicity. The family tree builder Is easy to use and the research database add on is strong in information if you are of Eastern European or Baltic Heritage. The Help service is rapid and thorough in their responses to your queries.

I contacted Support about my 7,9 % Finnish ethnicity and asked if this persentage could include Sami which is a minority people mainly living in Northern Scandinavia, Finland and Russia. Lisa, who answered me, was very helpfull but could not confirm or deny if Sami was included. She told me that MyHeritage was working with many different ethnicities to reach more detailed results. Hopefully this also is the case with Sami and Finnish.

When I received my results it was like they were for someone else, nothing remotely attached to my family who have had DNA tests with other companies. Firstly they couldn't find my DNA sample then after awhile the did find it and sent results. I got contacted bt a woman across the country and we concluded we were not related and she had the same opinion of MY Heritage DNA which is it is a scam company. I will tell anyone to choose a different company.

I've been calling for weeks about getting my money back because I forgot about the trial and I wasn't even using the site they put my account in the negative I told them I even had to lock my bank account it's been weeks and no one has tried to contact me for a refund I've been calling leaving messages and when I do get a hold of a live person they tell me to just leave a message. This is sad you will not get your money back I will be telling as much people as possible that this is a scam because it's not right at all!