MyHeritage

Incompetent organization and people working here. They are unable to send us the correct DNA kits. We pay to send it to them and they cancel the dna kit code for no reason and don't want to compensate anything so really not recommended. Ridiculous, laughable and incompetent!
​

I did not understand how the MyHeritage shopping cart worked and was not able to clear it without assistance as the FAQ page doesn't address it (yet). The response to my request for help was came quickly and solved the problem. The member of the MyHeritage support team was clear on explaining the solution (there is a trash can) and confirmed for me that the shopping cart was empty.

Answered my questions and helped me merge two trees together. Eve Birgitta Emilia
MyHeritage Support team member was fantastic. The MyHeritage tree and the Family Tree Builder site is very intimidating when first using it. So when I wanted to merge 472 names with my already large 3270 name site I almost went into a panic when some pictures and names seemed to be lost, but Eve helped me find the problem and straighten out the branch her guidance was fantastic. Thanks. Rex Alan S.

I have been a member of My Heritage for 2 years, in my opinion it is the easiest site to use, the most reasonably priced and holds an extensive amount of data, I have had a lot of fun hours sifting through relatives of my Grandmother and found out that every single member of he family were born in a tiny village in Italy, this discovery went back 13 generations and without MyHeritage I would never have been able to go on that wonderful nostalgic historical journey, it has led to me finding many family members and spending many hours on google earth looking at the village where my ancestors lived for generations.
I highly reccomend this site. You just never know what you might discover

Signed up for a free trial and used password on numerous occasions to access the site. The day before my free trial was due to end, I signed into my account as usual and tried to cancel, but my password was not recognised! I send the "forgotten password" email requestion instructions to change, but nothing was forthcoming. I sent a message to my bank to stop the annual subscription payment (obviously I didn't want an annual membership). Then on the day my trial ended, at 10.20 in the morning, I had an email from MyHeritage thanking me for my subscription, hoping I would be happy! Despite numerous applications for password change instructions and telling them I do not want an annual subscription, there has been no affirmative correspondence, only acknowledgements of my emails!
BEWARE! I am hoping that with continued communication with my bank, my annual subscription will not be withdrawn by MyHeritage.

I have been using MyHeritage for my family research for a little over a year, having changed from another very well known platform. In general, I have been happy as the interface is pretty intuitive and I have been able to do most of what I have wanted to. I did recently experience an issue with the family tree builder and with the web-site that I was unable to solve via the usual email support (I had had no success making telephone contact or receiving callbacks). When it became obvious that things were at a stalemate, a live online session was organised with a consultant based in Israel. This resulted in a solution to the problem and the experience was very positive.

I miss the ability to merge duplicates in my tree as I had found that to be a useful feature of my previous platform. Despite this, I have no plans to move back at this stage.

My first call was with the sales department and I was under the impression that the every-day tech support wouldn't provide the same experience. To my surprise, the support expert who assisted me was both knowledgeable and pleasant, although the questions I presented were somewhat complex.
Overall and moreover after this last call - I'm very happy that I've purchased a membership on this site.

I ordered 6 DNA kits for me and my family, and I thoroughly enjoyed linking them together on the My Heritage website, and learning more about my ancestors. It was a great experience. In addition, I had one minor billing issue and Joshua (Customer Service) quickly handled my issue very professionally. I highly recommend My Heritage to anyone who would like to learn more about his or her family teee and history. Thank you!