A few weeks back while researching KOI farms I found Blackwater Creek Koi Farms, Inc.,in Eustis, FL 32736 *******563) I have 2 outdoor ponds one 1800 gallon and the other 8000 gallon. I needed to add KOI to these older established ponds, so I ordered 2 boxes approximately 48 fish. It was entertaining to watch the overnight shipment move so quickly from Florida all the way to my doorstep in Winston, Oregon. When the fish arrived and upon inspecting the fish I found the water the wrong color and 9 dead fish in the first bag. I called Steve Tucker at Black Water Koi and expressed my concern, after watch these fish die, Steve said they had a problem with other shipments that day. As day three loomed I lost all fish except 4. It apparently was a fish disease that devastated my KOI and thousands of their own. Steve said they would either refund all my money or send 2 new boxes. I chose the later. I called a week later to set up the shipment and with a week of 100+ degree temperatures here I asked if they could be delayed for another week so it wouldn't stress of the fish. They agreed, not many businesses I know that raise and sell 1.5 million fish per year would go out of their way with phone call and emails to make sure I was satisfied. These guys are truly the best and their guarantees are the best in the industry. I WILL continue to use their company in the future.