MyGermanyReviews 248

Dear myGermany,

Please forgive in advance for writing this opinion, but unfortunately I am forced to do so, because info.mygermany.com does not provide any specific information on my case.

Namely - three weeks ago you received my package. Your customer service asked me to upload documents to Dropbox, which I did the same day. Since then, on November 5, I have been waiting for your company to check these documents and allow my parcel to be redirected to my address.

I am very sorry for that because you seemed to be pioneers when it comes to forwarding service in Germany, so I did not expect such problems with such a trivial matter as checking some screenshots and pdfs.

The cup of bitterness was shed by the fact that one of your employees (Lisa), who deals with customer service, promised me that the matter would be clarified to the maximum. November 13, which turned out to be, of course, a total lie and a false promise. I understand that I am not a unique snowflake for which you are able to give up all your work, although THREE WEEKS - and the number of days keeps growing - it seems to me to check a few screens is a disastrous result.

If someone who is responsible for employees picks up this review - please try to do something about it. I am at the moment when I am ready to get in the car and come to Weimar to explain this matter in person, and the road from Szczecin to Weimar is not long.

However, if I hear again that it's all because of a virus, and then that your employees were on vacation - and hence the delays - I assure you, dear myGermany, that I will not have to take the case to court because you are in possession of my personal data and the package with equipment I bought for my company that is worth a lot of money.

I am waiting for your reply - here or my private e-mail, which your customer service is sure to know well and this time I advise you to not ignore it.

King Regards,

Lukasz Jarych

Pros:
1. Keep follow up for my any question and requirement.
2. article delivery condition is good. Delivery cost is reasonable, good choice for the international shipment.
3. because i chosen the drop shipment, so the article was sent out very fast. Item received by Mygermany at 25th-Aug, i did the payment at 26th, the express pick up item at 27th.
4. refund the delivery cost (drop shipment with discount) and can help to return my article for free with a reasonable reason.
5. customer service with a very good attitude, special thanks for Johanna's help.

Cons:
1. Customer service reply is not very fast, normally got reply for one working day. But it's still acceptable because that Covin 19 situation is worse in the world, they already put more effort on the work.
2. system is not auto make the discount on the delivery cost, for the system need to improve, but they refund to me immediately.

So the cons is acceptable for me and i recommend this website for the international delivery from Germany.

So I decided to try using mygermany to ship my purchases beccause of the good reviews they get online, as it turns out, their positive online reviews are mostly fake or paid reviewers. They pay a lot of money for online marketers to boost up their ratings and make them look good. I sent my purchases over to them hoping they would forward them to my address as promised, but it turn out, after I had become their customer, they stop communicating and never replies to my emails, exactly like the other reviewers said. They only replied to my email before I sign up to be their customer, just to lure me in. Now I have lost thousands of dollars worth of electronic products and they are not responding to my emails for the last 1 month, just disappear. I am writing this review to warn others not to fall into the same scam like me.

I am a customer from MyGermany since 2017, MyGermany has receive for sure over 100 parcels for me. I am always happy! Even in times of Covid-19 everything works! All of my packages were properly documented and forwarded perfectly packaged. Eva, Marta and Johanna always answered me quickly and provided first-class service. The fees are more than fair! I am very happy to be able to use this service and will continue to do so. It's also great to be able to choose your shipping service provider (DHL, DHL Express, FedEx, UPS, DPD, and annd and). I can also choose between normal shipping and express. I can recommend MyGermany! Thank you for the past 3 years. Thanks a lot! Regards from Athens, Greece.

I bought a stand-up paddleboard from a merchant in Germany, and used myGermany to have it imported to the United States. Since it was considered a large/bulky item, the original plan was to have it shipped by ocean freight after having a crate built for it to prevent damage. However, to my delight, it was air shipped to my door and arrived 1-2 months earlier than I originally expected it to, and in perfect condition. Johanna communicated with me regularly through e-mail to provide me updates when I had any questions. Great experience. Thanks!

Great way to ship from Europe. The multiple delivery choice is very handy, like Amazon often does, like any serious company does in 2020. Professional service even in the hard times of COVID-19. I have used MyGermany's service for a few times before, never disappointed.

I really wanted an item that the original German seller would not ship to US. Desperate wanting the item, I looked for a company in Germany that would ship to US without too much of a hassle. MyGermany had good reviews and while email was a little slow (COVID19 and different time zones) the responses from their customer service gave me peace of mind that it was safe to order.

I used the concierge service so that all I had to do was give them the link, I pay and they take care of the rest for a small fee. I like that they take pictures of the item before you pay for shipping to its final destination. Shipping from the Seller to the My Germany warehouse and from My Germany warehouse to my door steps was quick. However the processing part done at the My Germany warehouse once they have your item on hand, did take over a week before they do anything to it. I'd imagine they get tons of products and have minimal staff to meet demands; therefor I understand the delay.

That said it did take a total of 3 weeks to from first Paying the item to getting it at my door steps. It arrived un-damaged to the U.S. and very happy I chose MyGermany.

Its been third years i use they service, they have been handling hundreds of my little package from various places around germany for years. Like all, theres not always great service, sometimes it got miss communication and some problem, but they have solve this in good way (even sometimes need to send them 4-5 eMail), but they do solve the complaint perfectly.
Based on my experience they have been better a lot than first time i use they service, hope they read this keep up this good service in the future.