MyFax

But, really the worst bit is where they send you an email that advises you to cancel your account (& that fees will continue to accrue until you do), then make you chase down the method of cancellation, which requires calling them or emailing "customer support". And that email is signed "Sincerely, Doug M, MyFax® Customer Support. When I emailed "Doug" back (more than once) asking why he couldn't handle it himself, I got no reply.

Signed up for a "free trial" never used their horrible service. Canceled now 3 times. Once online, twice over the phone. They lie and say its canceled but there is no cancelation email and they never cancel. A supervisor is never available. They will always "call back" which I have been waiting on since June. They never call, cancel nor send a email. They get your payment information and continue to charge. Sometimes 3x a month. They are thieves You have been warned

I signed up for their free 30 day trial but the service was very unreliable. I never used their service to send even one fax. I called to cancel but was put on hold for over 10 minutes with no idea when I would reach a live person. So I sent an email canceling, but was billed 30 days later. I tried calling again, spent another 10-15 minutes on hold so I sent another email disputing the bill. Their response was, Please note that, we could not find any previous cancellation request over the phone from you when we searched for it in our database. As per our company policy, we can not cancel an account without such a cancellation request. Hence, as we did not have the cancellation request from you, we did not cancel it and it remained active."" In short you can't reach anyone via phone, but you can't cancel without reaching someone via phone.

Literally the worst. Trying to cancel is an endless loop. You email them with all pertinent info, they come back and say log in to cancel. So you log into the cancel. Click the cancelation button and it says email us to cancel we cannot cancel on account page. Then you go to chat. It's a robot who tells you to cancel through email or the account. I finally have a cancelation number. But I'm waiting for my credit card to be charged again and go to my bank with the cancelation number to block them

I accepted a 14 day free trial, sent one fax, and canceled the same day. The next month my credit card bill showed two charges of $10 each. I called the company to dispute the charges and they agreed to give me a credit of $20, even giving me a confirmation number. After two weeks, no credit appeared. I called MyFax again to inquire and was told that the credit had been "denied by Finance". They insisted I used the service beyond the trial period before canceling. Do not give this company your credit card number!

Signed up a day ago and needed to fax some important docs from West Oz to the USA cos we are stuck due to Covid travel restrictions over here. Got an email to say the first fax went thru with one issue and contacted support. Talked to Lia who went thru the transaction, verified the result and all docs have landed in the USA. Great service Lia!

I had been trying to cancel my account for six months, and instead, they kept taking my money while at the same time, locking me out of my online dashboard by invalidating my email address. When I finally reached a supervisor, I was told that they would cancel the account (FINALLY), but that I wouldn't even receive a refund of the most recently stolen charge from them. Stay away from this dishonourable company!

I signed up for a free trial sent 2,1 page faxes. I then got an email saying that my account was suspended because i had a lot of activity on my account that was causing charges. I checked my credit card statement and had 2 $10 charges on my account. I called the company and they stated I has over 300 faxes sent on my account and that is was suspicious, they wanted me to send in a picture of my credit card on of the front and one of the back with the cvv #. Ummm... don't think so. Immediately transferred all my money to another account, then called the bank to make a fraud report and cancel the card. Stay away from them, complete scam, no legit company is going to as for pictures of your credit card

I had to cancel my account because of a move out of state. I'm not certain if I will need an online fax service after the move. My card was already charged for 30 days (10 days after the move) and the rep said they will not prorate a refund. His explanation was that I was charged "for a time period" whether or not I used the service.
Not good. I had considered getting a new account with them after my move. I will not do so, now. Thank goodness I didn't prepay for a year!

My fax WAS 65 pages. Customer service did explain the charge was $10 for 65 pages that converted to 126 pages based on the time of each page's transmission. This was outlined in the pre-signup verbiage as I remember. My account only had 100 pages per month max. When I went over, they automatically charged me $10 despite the 3-day trail.

Still canceling based on other reviews though.

Usually very careful about signing up for services online. Let my guard down and this is what happens... Signed up for 3-day trial Tuesday 5 pm. Sent one 5pg fax 5:10 pm. Got a confirmation within minutes.
Then later around 7 pm received this email receipt that read:
Reference ID:
Date: 2023-10-11 00:00:55 (GMT)
Number of Pages: 65
Length of Transmission: 7192 seconds
Receiving Machine Fax ID:

In the meantime read the reviews and immediately canceled my account that same day. I was charged $10 at about the same time.

Customer service was quick and offered an $8 refund. Said I would receive a finance team email in 7-10 days. This company is either woefully antiquated (picture the movie Time Bandits with the acounting team rowing the building with adding machines) or shyster's all the way.

Online profile "Cancel my Account" link is broken. You are offered instead a link to "Chat with a representative", but that link also is broken. No chat window starts.
You try emailing to have your account terminated, and you get a generic response email (see attached), again with instructions and links that fail, that circle back to the above failed methods.
So, then you have to call the toll-free number, state your fax number both by typing it in, and again verbally to the rep you may be lucky enough to speak with, if you can negotiate the stupid automated menus.
Then you get a "confirmation number" on the voice call, and you are supposed to get a confirmation email also (ASK for it! It is in the TERMS OF SERVICE)... but I am still waiting for that email confirming the account is terminated.
I will have to cancel my credit card before they take their next automatic payment.
TOTAL FAILURE IN CUSTOMER SERVICE

Well I've used myfax signed up in the 16th of march and received a bill for $10 on the 17th of march 2017. This service was suppose to be a free trial but it charges you for duration on how long the fax takes to send to recipient. I sent two faxes within the United States both 3 pages in length. I received a message from myfax stating one did not go through I tried again and it went through. But I was charged a duration rate for them sending it so many times. I called and spoke with a rep and they said there is nothing we can do about the duration. I explained I would not have continued to send a fax based on duration prices had I know I would be charged so much. I would have canceled and tried again later. They could not refund me my $10 back. He said he would put in a ticket for reconsideration. Never occurred so I wrote the BBB to see if they can help me get a resolution. $10 may sound as a petty disposition but I don't like shady companies taking avantagw over others.

We were evaluating eFax services, MyFax required a credit card for the "trial" period.

I had one important evaluation question which i submitted to their customer service email. Never got a response from them, other than the auto-generated one with a ticket ID. Went with a different service, forgot about this until my CC bill arrived with the first month's charge!

Of course, you cannot cancel via the online portal or email "for security reasons". After hunting though a very convoluted telephone voice mail system I finally connected with a live person who told me they could cancel the account, but sorry they cannot issue a refund! BEWARE THE TRIAL REQUIRING A CREDIT CARD!

6 weeks ago I stopped getting email notices on successful transmissions. They have been unable to explain the problem. What's the address for their Canadian and US headquarters so I can sue?

This is a SCAM company that lies and Manipulate people just to keep charging your credit card over and over again for 10 dollars each when it's suppose to be a free trial but isn't my wife downloaded this SCAM app and only faxed 9 pages and they charged my credit card 4 times back to back and then when we called them the guy was so rude and completely started lying saying that she faxed over 300 pages which was a lie and when we asked them to refund our money he wouldn't so I'm advising everyone in the world please do not use SCAM FAX!