MyFax

Do not reply to emails at support, promise to ring back but do not, when you ring their uk toll free number they answer the phone as efax. They say they will put you through to myfax and after a while of piped music the phone goes dead. Cut you off in the middle of chat or say they will put you on to a more suitable person and you wait indefinitely. Faxes never go. You always have to try and ring and find out why not. They say available 24/7 but the UK call centre closes at 5pm. When rang european number they said this was a uk address and sent me back to the UK websites. A bunch of crooks and villains.

I emailed a request to cancel my service after a few months. I didn't receive a response so I figured it was being taken care of. I was billed again. When I inquired as to why (sat on hold for 12 minutes waiting to talk to someone) I was told that you have to use the chat feature or call them to cancel. The chat feature on their site doesn't work, so I guess that leaves only calling them to cancel. I asked why I didn't receive a response if they will not cancel via email. He had no answer as to why their billing department doesn't return emails. My guess is so that they can continue to bill you. I work graveyards so calling during their hours is not easily done. I wouldn't recommend based on their lack of response to cancellation.

Hello. They rope you in to a $10 a month plan. You send 1 fax. It says successfully sent, but never gets there. There is a criptic message in your account later that says it didn't send, but WAIT, you have a confirmation email. AND when you go back and check again after calling customer service, they confirmation is there in your account that the fax was sent.

Then you wait for 45 minutes even though you are the first in a cue for chat help (Average waited is claimed to be 3:23). Please for the love of all, don't waste you time and money.

I signed up and cancelled the account following the procedures their company indicated (as their website indicated) within the TRIAL period. However, the company waited until AFTER the trial period was over to inform me there was another way I needed to cancel - by phone! They said this was in their service agreement (the fine print that was apparently mailed to me). BUT not only was this clearly different what was advertised on their website to email "*******@myfax.com" but also support took 2 weeks to respond. Not only inept but also clearly misleading the only consumers they have!

Extremely poor customer service. I was on the line with them for 30 minutes to cancel my subscription. The person on the other end couldn't understand English very well and was very slow. To add insult to injury, they had charged our account for 8 months after we cancelled and wouldn't have the decency to refund any of it.

Two weeks ago I was interested in canceling my free account (no longer needed) and saw the only option to do so was by phone. After reading these reviews, I put it off for as long as possible. I logged onto their website today and they have added an online chat option to cancel the account. I was helped by Chris I who was very friendly and offered to extend the free service to keep my business, but unfortunately I have no need for the account.

Great customer service and I was pleasantly surprised by how easy it was to cancel the service. Thank you!

I used this service for the free trial 3 months ago and canceled the service promptly before the trial ended, however 3 months later they're trying to bill me for the usage plus 3X late fees, it is not my fault if the system did not properly process the cancellation, and I should not be held accountable for their system errors. Their phone lines won't pick up and their live chat function doesn't work. Hopefully they answer their email.

I only used the fax number once and tried to cancel before trial was over. I couldnt get ahold of anyone to help me. I kept called multiple times and still noone. Its been 3 months and they keep charging me for a service I dont use! I couldn't even log in to my account!

I had used this service for over 15 years. I had not used it much over the last 3 years but continued to pay $110 per year. In 2020 I was locked out of the account. I attempted to contact customer service but was put on an internal hold. I was never able to reach anyone and the automated responses indicated they could not find my account. Despite all this I was charged the $110 again. I FINALLY was able to speak to a live person who did not offer an explanation and stated he could not refund my payment even though I did not have access to the service. I explained how long I had been a customer and would be more than happy to share my experience to all of my customers. I was put on hold AGAIN and finally told they would refund a little over $90. That was several months ago and I have NEVER received anything from this company, no money, no email, NOTHING. I have changed to a different service and will never use nor recommend My Fax to anyone.

I used MyFax specifically because they could port an existing fax number, alleviating the need to print new business cards. Unfortunately, instead of porting my fax numbers according to the contract I had with them, they ported my main number which effectively closed my account with Verizon, closing my internet service. I am in the 11th day of trying to get my service back again via Verizon, leaving my and my business without internet and I lost my email accounts. When I tried to tell MyFax, they never could explain the situation and were clueless and rude. Terrible business.

I used this service to fax a few documents to my doctor's office. The doctor's office never received the fax. So that wasn't good. Then, when I called to cancel before the trial ended, the South Asian gentleman who handled my call was relentless in trying to persuade me to upgrade, then to stay on for a discounted service, then to purchase other products I might like before he finally let me be and canceled my subscription. Appalling experience.

I feel so bad. Myfax.com sent me an email trying so hard to help me. I had not seen their message. I wrote an awful review. I see others have but possibly others didn't known they had no control over the trial offer. It was the way I set it up. It was not their fault. They went above & beyond with their instructions but they cant do it. I have to. They spent alot of time writing very detailed instructions. If you email them, they will help you! I feel so bad!