MyFax

MyFax charges based on duration. Most fax pages take less than sixty (60) seconds to transmit.
However, for each outbound transmission, the number of pages sent is calculated based on the greater of the actual number of pages or the number of full and partial 60-second increments of transmission or connection time, whether or not the transmission occurs or is completed (such as instances when someone answers the call or transmission is interrupted before completion).
For example, a one page fax with a transmission duration of 30 seconds is recognized as one page, and a one page fax with a transmission duration of five minutes and six seconds is recognized as six pages.

I was on a TRIAL membership so I could check them out! THEY determine the transition time! The fact that they should be a technology company and apparently cost as much as a document to be hand delivered (actually, much more) is ridiculous.

Also! After my 3rd fax through them, I received a breach in THEIR system:

We have recently noticed an unusual increase in fee-based usage activity on your MyFax account. In response to the growth of credit card fraud on the internet, we have instituted fraud controls in an effort to protect ourselves and our customers.

We have temporarily suspended your ability to take advantage of MyFax services that incur fees until we can verify that the credit card associated with your account, and the recent usage charges to your credit card, are valid (your account has not been closed). This may affect your ability to send and receive faxes using your MyFax account.

DO NOT go with them. 1 page, could result in a charge for 20 minutes with their math. They're one of the most unethical organizations I've seen in a long time.

I know, I know. I shouldn't have signed up. Funny how you find these reviews only after you get bit. Well, my free trial ends tomorrow. I've sent two contact forms and held on a chat session for over 30 minutes, with no resolution. I was, however, able to log onto the site and get to my billing account info. There, I changed my billing address to something non-existent. Hopefully they won't be able to charge the card. I guess I'll know tomorrow.

IF it turns out they do charge me, I have screen shots of all the contact forms and chat sessions documenting the inability to cancel before the charge. I will make sure I file this not as a dispute, but rather as a fraudulent/unauthorized charge.

UPDATED two days later:

It turns out changing the billing address on record effectively stops MyFax from charging the card! I just received this email:

"Thank you for signing up for MyFax. In response to the growth of credit card fraud on the Internet, we have instituted fraud controls in an effort to protect ourselves and our customers.

We have not been able to verify the billing address and/or the contact information you provided, and have therefore temporarily suspended your MyFax account (your account has not been closed). This may affect your ability to send and receive faxes using your MyFax account."

Cry me an effing river! HA! So, to anyone who signs up for a trial account, make sure you change the billing address before the charge hits. You may not be able to cancel, but you sure can keep them from hitting your card. Woohoo!

UPDATE #2 3-19-19

Well, that didn't work. Despite getting a notice from MyFax that the charge was declined and my account suspended, my Visa card was SUCCESSFULLY charged. I've started a fraud complaint with the card issuer. Short of getting a new number, I don't know how to prevent them from hitting it each month - even though they don't have the correct billing address!

I've had the same issue with the others... they will not cancel after many attempts. Not sure of the recourse we have but this is ridiculous and what a scam.

rapidfax.com is AWESOME! No junk faxes.

I FILED A BBB COMPLAINT IN CANADA! CHANGED MY DEBIT CARD. RIDICULOUS!

Thank you for using the Better Business Bureau's Online Complaint System.

Filed against:
J2 Global Canada Inc.

Complaint Description:
TRIED TO CANCEL A FEW TIMES AND CONTINUED TO BE CHARGED. BANK DISPUTE FILED AND A NEW DEBIT CARD HAS NOW BEEN ISSUED TO FINALLY RESOLVE THIS ISSUE. SIGN UP DATE NOV 2013 WITH ONE MONTH FREE. FAX SERVICE. OTHERS HAVE THE SAME PROBLEM AS MY RESEARCH INDICATED ON JABBER CONSUMER REVIEWS POSTINGS. THEIR SITE DOES NOT SUPPORT 24/7 SUPPORT AS CLAIMED AND CAN BARELY GET TO A PERSON TO HELP AFTER MANY ATTEMPTS. NOTHING BUT JUNK FAXES RECEIVED.

Your Desired Resolution:
REFUND FOR THE LAST 3 MONTHS I CANCELLED.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.