MyFaxReviews 257

I started with pFax about 9 years ago and it was a good service. Later MyFax acquired pFax, price increased and fax quality got worse. Since I closed my small business, I found myself has no use of the service for entire last year. So I decide to cancel before the due date (10/12) they posted on their website but they charged me on 9/13 without any notification (that's their practice anyway). I called on 10/5 to cancel and they refused to refund. I'm shocked by how bad a company treat the customer that have paid them for 9 years. Very bad company, stay away.

10/10 Update: MyFax reached out to me after seeing the review. The CS manager was very nice to full refund subscription fee. I'm upgrading from 1 start to 3 stars for their willingness to make the course correction and do the right thing. The remaining 2 stars are for the initial experience and MyFax not notifying the subscription charge via email.

I transferred my fax number from RIngCentral to MyFax. My plan was sending maximum 100 pages per month for $10 per month. First time that I used their service I sent a fifty pages fax. MyFax emailed me back saying your fax did not go through, so I re-sent the fax. Again MyFax emailed me again that it did not go through, so I had to do it again, same thing happened 4 times. I gave up then. MyFax charged me additional $40 for sending more than 100 pages per month. When I complaint about their service and asked to be reimbursed they canceled my account and even kept my 888 number which I had for the past 10 years.

The initial representative was professional and helpful but she had to escalate the call to the person who could reverse the charges. I explained to the Supervisor that I started receiving emails saying my card was not working and they needed a new method of payment.
I canceled many months ago. I thought I was calling about a trial I had canceled last year; because the service never worked. But the supervisor said I started it this past March. It doesn't make sense because I now have a company fax and a home fax. I asked him to reverse the charges because they were unauthorized and he told me someone I know must have used my information and that doesn't equate to a refund. Chris was frigid and attempted to be condescending, I don't think he is a very happy person. I will take it up with the bank in the morning.

THESE VILE PIGS NEED TO BE PROSECUTED TO THE FULLEST EXTENT OF THE LAW!

DO NOT USE THIS SERVICE! MYFAX, EFAX, EVOICE and any other entity owned by the parent company.

THEY WILL STEAL YOUR MONEY, providing no service whatsoever in return. There is an obvious top down culture of out and out fraud. May each and every principle and employee in this company reap what they have sown. May they be defrauded out of every single penny they have in, everything that they lay their hands to.

I had been trying to cancel my account for six months, and instead, they kept taking my money while at the same time, locking me out of my online dashboard by invalidating my email address. When I finally reached a supervisor, I was told that they would cancel the account (FINALLY), but that I wouldn't even receive a refund of the most recently stolen charge from them. Stay away from this dishonourable company!

This has been a horrible experience. At first worked fine, then some faxes would not go through. I had to make several emails and calls before getting any help at all, they had huge wait times, cookie cutter responses and kept blaming the person sending the fax as if all of them had problems on their end. Then the people I talked to did not even apologize for all the issues I have had. I warm everyone against going with this company! HORRIBLE!

I would give 0 stars if that was an option. Rip off. I tried their 30 day trial, I had extremely time sensitive documents that needed to be faxed to a government agency. The person that the documents had to be faxed to gave me his dedicated office fax # and I used MyFax to send the documents. After 2 hours the documents still had not been received in his office even though the line was open. I ended up running down the street to a Staples store and had them fax the documents. The documents from Staples were received by the government office immediately - had confirmation from the agent before leaving the Staples store. I then went to the Target store next door and bought an All-in-one printer / copier / fax machine. This was back in May of 2017. Because of how bad MyFax service was, I called and thought I had cancelled my free trial. I didn't notice until August that I was being charged the monthly fee, even though I cancelled. They sent me an invoice via email from their billing department. I replied to the email and told them that I had cancelled and that I wanted a refund for July and August. It is now December 2017 and they are still billing me every month. I am now filling a complaint with the Better Business Bureau, California Consumer Protection Agency and the California Attorney General's office. Do not get sucked into their scam, once you sign up they will not stop billing you, even after calling them and emailing them. They do not have an online cancellation option.