MyFax

They give you 100 "pages" to send in a month but apparently each page means 60 seconds of transmission, if it takes more than 120 seconds to send 1 page then that means 2 pages! Nowhere on the website it mentions any of these. When do you expect 1 page does not mean 1 page but x seconds of transmission? Completely false advertisement.

This company is a scam. They do not tell you that the charge for the time it takes to let the faxes go through. Which is entirely out of your control when calling fax machines and entirely within their control. So they just charged me for over 400 pages, when I just sent less than 70. They charged me $40 and then a random $15 charge too. They are a scam... do not sign up with them. I recommend using Windows OS and hooking up to a landline.

I am a very old client. Had an annual plan of 500 pages. My number started with 1877. Some of my clients would not accept the faxes from 1877 numbers thinking it is a spam fax. I called the support to change the number. To my surprise I am still paying the same price but my plan is reduced to 200 pages. This is what you will get with this company for being an old client.

I have been calling monthly to get this canceled. Even had Chase dispute the charge which they did and then sure enough got another charge this month. Called again & asked for a supervisor and they can put in a request for a supervisor call back but it will be at least 72 hours before they will be able to call. Stay away.

This company is a fraud. Complete fraud- They will suck you in on a free test program and not release your credit card. Once you give your credit card, that's it, your credit card will continue to be charged. It will be charged until you end up cancelling your credit card. You will end up paying the monthly charges for years. I have requested cancellation and they refuse to cancel the account for more than 2 years. They make it impossible to cancel your account. Every month they keep charging me $10 per month. Despite my repeated attempts they refuse to cancel. I have no other option but to cancel my credit card so they can stop charging me. Please do yourself a favor and stay away from this company.

I didn't use the service AT ALL. Didn't send squat but was charged within days. I signed up & tried to cancel immediately but it said I had to wait for the card to process!? Why would I need to wait if I haven't used the service at all so no pending charges & am cancelling during free trial anyway? No need to process it if I am cancelling during free trial. They charged my credit card as soon as 2-3 days, never responded to my support email regarding the issue & they charged me again this month even though I was SURE I had cancelled via the billing tab on the website.

The free trial takes your credit card number and starts charging you each month. You will not be able to cancel the service. The cancel account link on the website does not work, nor does the automated chat allow you to get to talk to anyone. In the end, you have to contact your bank to stop payments to them.

The salesman told me when I signed up I would get 100 pages of sent faxes each month. NEVER told me about "duration". So it has nothing to do with the pages you buy, but how long it takes (and only they can figure that out) for those to be sent. They're happy to tell you that buried in the small print in the contract (and they all know right where it is when you challenge them) that, hey, you signed up for it. It's right there in the contract. Utter BS. The worst or the worst type of company. Stay away.

I was looking for an e-fax service and came across my fax. Subsequently, my fax had a 30-day free trial and states that you can cancel before the trial period ends to not be charged. Well, I emailed after using one fax which took several tries before the recipient actually received it and I wanted to cancel. Today, I was still charged $10 although I canceled. I called the customer service number only to be told that I would not be getting a refund. After speaking to a supervisor, he agreed to submit a refund to the finance department for approval which will take anywhere between 5-10 business days. I would not advise anyone to use this service because they make it difficult to cancel and do not seem to be in the habit of issuing refunds when necessary.

I tried for months to cancel this service, but was unable to due to a lack of log in credentials. They make it very difficult to cancel. Eventhough I emailed the billing email provided on the website, my email request for a cancellation was ignored. They say you must log into the website to cancel, but when I finally was able to log in and selected the "cancel my subscription" a pop up said I could not do so without first speaking to a representative. Scumbags!

I tried to use their service free, but first fax didn't go thru successfully. I called the fax number and got a fax beep on the first ring, so know it wasn't the fax number. I called the company and ended up emailing them instead.

Now, trying to cancel my free 30-day trial. Found the policy buried in Help subjects. Have to call their *******212 number in Los Angeles. It took 15 minutes to get thru to a representative who offered me a lower $5 rate. He was very nice, but people! Make it available online.

Myfax.com is a scam website. They refused to cancel my trial account when I requested. They are holding my personal information and credit card hostage. I have reported the company to the better business bureau and the California attorney general.

Online and phone customer service is basically non-existent. Unable to cancel billing via phone or online. DO NOT USE THIS SERVICE! I have wasted hours trying to cancel the online billing and have been unable to do so.

I signed up for the trial period and was still charged because they said my fax took too long and for every so many seconds it's like you are sending more pages that you sent. Makes no sense. I faxes 2. ONLY 2 pages and they said I faxed over 100! Is this a joke? To top it off the fac never went through! They refused to give me my money back. Unless you want to give away your hard working money, STAY AWAY FROM THIS COMPANY! Customer service shows no sympathy whatsoever either! I wouldn't even give them a star rating but it says I have to give atleast a 1. This company should be ashamed!