MypictureReviews 501

This is the worst company out there doing canvases ordered one three turned up and was charged for the three have emailed them about this problem a few times have had no reply canvas was nothing more then a very dull picture How do these company's get away treating customers so badly

DO NOT ORDER ON THIS WEBSITE!

I ordered a photo book 12days later I checked the order number to see where the package was at is supposedly was suppose to take 3-5 days. The order number when I checked apparently did not exist. I emailed the complaint and received back that there was no record of my order.

I then stupidly ordered the gift again as it was full of important memories, to then receive a new email showing the old order and now the new order being processed.

I have spent another £23 on the same thing to have the same problem I have asked for a refund and cancellation as I obviously don't want two but the responses back are non existent, slow and unhelpful this website will scam you out of money for a product that won't arrive

Very disappointed as the book held photos of special importance of a late family member

What I thought to be a lovely present for Christmas... turned out to be a nightmare! I ordered a very large acrylic picture at around £70, the picture came within 4 days which was fab! Until I opened the box?! It had 2 large deep scratches in the acrylic. I sent 2 emails over the next few days with no response. I thought I'd bought from a U. K company as its. co.uk website, however it turns out to be based in GERMANY, good luck trying to call them it's either in German so u can't tell what's being said or you get through to a English switchboard only to be cut off! I found them on Facebook and wrote a private message with no success... so as a last resort I commented on their wall to inform others of the way they run there business. I had put a bad review on the company on their facebook page several times to then low and behold get a reply ( funny that). They very rudely told me to " be patient" as they are busy,?! And that I'd get another. And that was the end of that... I replied asking of a ETA as it was a gift for Christmas... NO RESPONSE. So then I sent a inbox message on facebook asking again for the ETA. To be told if I send the order no they would check for me... send the order no. Any response.? You guessed it... nothing. I went on later that evening to check my messages to find that they had blocked me on facebook and blocked me so I couldn't write anymore negative reviews. So now god knows if I will get a picture or not... NEVER EVER EVER USE THIS COMPANY...#toytown

My Large Acrylic print that I was so excited about (first family photo with my baby!) has come out too dark to see the people in it! And my baby's other Acrylic (first Xmas photo) has marks under the surface- this is really disappointing but could easily be resolved if my-picture responded to my complaint and re-issued them! However my rating is related to the fact that they seem to just ignore their customers! So disappointed and wish I'd used another company :(

Absolutlely terrible product quality and even worse customer service.

Order a canvass for my girlfriend for our anniversary only for it to arrive and the quality be diabolical.

I have used numerous other companies in the past where if there is a problem with the quality of the image you have provided they will contact you either before or after the canvass print to make you aware and to ask if you have another photo or would like to downsize.

This company did nothing like that. Instead they shipped out a quite obvisouly poor quality canvass and just took my money. I fail to understand how anyone could have looked at it and thought that it was acceptable to send that out to a paying customer. No quality control and no sense of right and wrong.

This company are terrible and I can safely say I will never use them again and I would encourage anyone contemplating it not to do so.

Ignore all the positive reviews on their website which are obvisouly cherry picked from out of all the negative reviews they have recieved.

Item was ordered for GUARANTEED delivery for Father's Day. Father's Day was now 3 days ago and it still has not arrived. The first time I emailed customer services, they simply said it takes 3-5 days. I explained again that it was ordered for guaranteed delivery and I got a response saying they would offer a partial refund. I still have not received that nor the actual item and when I have replied I just keep getting the same response saying they will partially refund it!
I am now out of pocket and without the item.

"Don't buy from this site!" - AVOID THIS COMPANY THEY'RE CHEAP RUBBISH
I purchased a canvas from this site, i ordered it on the Sunday & it arrived on the Thursday which was in time for what I needed it for, so delivery timing was ok.
But it was damaged, the canvas had a slash across it & was generally of poor print quality, I must add that the packaging was immaculate so whoever packed it knew that it was damaged & still sent it out unfit for purpose which is rubbish customer care.
They now claim to be based in Germany & bound by German law but they're using a. CO.UK website & are based in Birmingham on their company registered site, I paid with English pounds!
I had to go to Asda to get a usable canvas & the quality at Asda was perfect & it wasn't damaged either.
AVOID this company, they've taken my money, sent me damaged rubbish quality goods & won't refund me.