Mypicture

DO NOT BUY ANYTHING FROM 'MY-PICTURE.CO.UK'. Their prices may be cheap, but cheap is exactly what you get – cheap and nasty. I ordered ten identical canvases; they arrived three weeks later. Although the canvases arrived already attached to the frames, it looked as though a three year old had assembled them, and the picture itself was the wrong size for the frame which meant that vital parts of my photo had been cut off. To cut a long story short, I requested a full refund, but the company refused claiming that they were a German-based company who, under German law, were not obliged to issue refunds. I immediately raised a dispute, and then a claim, through Paypal and returned the useless canvases to 'my picture' in Germany using a track and trace service. Luckily, Paypal found in my favour and I have since received a full refund. In future, I will use only a reputable UK based company and I would advise everyone else to do the same. The product that these people produce is, in my opinion, sub-standard and of extremely poor quality – do not waste your money...!

Thankyou the canvas has been replaced, late but eventually resolved, I do think the e Mail on your web site for dealing with complaints is not ideal and didnt get me any where and needs attention it wasn't until I put a review on this site I caught your attention! Saying that it has been dealt with and I am pleased with result
Thankyou the canvas now is perfect and I am happy with it
Many thanks as I previously stated I have used you before and was happy with canvases
It was only until I got a damaged one I ran into difficulties with communication
Look forward to using in future
Your A Bromwich

Absolutlely terrible product quality and even worse customer service.

Order a canvass for my girlfriend for our anniversary only for it to arrive and the quality be diabolical.

I have used numerous other companies in the past where if there is a problem with the quality of the image you have provided they will contact you either before or after the canvass print to make you aware and to ask if you have another photo or would like to downsize.

This company did nothing like that. Instead they shipped out a quite obvisouly poor quality canvass and just took my money. I fail to understand how anyone could have looked at it and thought that it was acceptable to send that out to a paying customer. No quality control and no sense of right and wrong.

This company are terrible and I can safely say I will never use them again and I would encourage anyone contemplating it not to do so.

Ignore all the positive reviews on their website which are obvisouly cherry picked from out of all the negative reviews they have recieved.

Ordered the canvas on the Tuesday and it arrived the following Monday. I was soooo impressed with the quality and size of it, especially at the price I paid. Couldn't be more happy :)

Speed, Cost and print Quality very good, let down by aligment on Frame. Borderline rejection, ok for home use but could not give as a Gift. Ive had 6 prints before this is the first time it happened

Their website promotes that Canvas Orders will be done and ready to ship within 24 hours. I ordered on the 13/1/21 and am still waiting to date - 21/1/21. I have sent numerous unanswered emails, they had initially sent one back on 18/1/21:
We would like to apologize for the shipment delay. Due to an extraordinarily high order volume, we have a slight production delay of a few days.We kindly ask you for your patience until we hand over your package to the courier and send you a shipping notification.The backlog shall be processed as quickly as possible, so that we can comply with our fast production times as usual. Shortly before dispatch you will automatically receive a package number for shipment tracking via e-mail.

They have still not sent the item, they have not updated their website with delays, they haven't responded any further. I received a notice that my item was ready that day - 18/1/21, however still hasnt been sent. I went specifically with this company due to their promoted time frames - however they are fraudulant, and misleading. The communication is appaling. They also misrepresent which country they are from depending on where you are based (They promote a local AU company here) - they most certainly arent.

GO ELSEWHERE is my advice.

Hi - i used this company and read a lot of bad reviews written by people that didnt really research the product.
I orderd three fairly large prints, one that was taken on my iphone and they were delivered in 5 days - good quality prints and very happy with them, the frames were of good quality.
And seeing as all this came to £140 - and i saved around £100 on other companies with the same service, i invested in a staple gun and canvas pliers (£15).
I took the pictures myself, made the canvas myself and it makes the product more personal.
I would recommend this company absolutely, only slight glitch was delivery was 5 days and not 2, but lets be honest this isnt a problem at all.

The bas reviews on here are clearly down to people not researching what they were buying.
Please don't be put off with assembling the product itself, its reasonably easy, and you don't really need the canvas pliers, however a staple is very handy.

Dont be put off by the reviews of this company, but bear in mind they arent built but the product is very good for the money.

This site offers to transfer your downloaded photo onto the canvass size of your choice and deliver it to your home.
What they fail to say is that it comes in kit form so you have to build the frame with the wood that they suppy and then strentch the canvass and staple it in place.
I contacted the company and the reply was they were a german company so were not going to make any refund as they were not forced to under german law and couldnt be brought to task over it
STAY AWAY FROM THESE PEOPLE